Yark Subaru

1st time Subaru buyer I had a delightful experience working with Mia Knicely. She responded quickly to my on-line inquiry, and answered all of my questions promptly and in I had a delightful experience working with Mia Knicely. She responded quickly to my on-line inquiry, and answered all of my questions promptly and in detail. I drove from East Lansing to buy my car and Mia did an outstanding job of looking the car over and describing everything I asked her to take a close look at over the phone. When I arrived in Ohio, the car was exactly as I expected to find it. I anticipate loving my car and calling Mia several years from now when I am ready to replace it. Thank you again, Wendy. More

Wonderful experience Hi recently bought a car from Yark a gorgeous Cadillac DTS my salesperson Mia was incredible she along with their incredible finance team worked hard Hi recently bought a car from Yark a gorgeous Cadillac DTS my salesperson Mia was incredible she along with their incredible finance team worked hard to secure me a loan 9% lower than the deal I had worked out with another finance company even though my credit was far less than perfect. I was treated with so much respect and that really made me feel very good. I have to thank Mia and the team for making my dream come true I would recommend this dealership to anyone looking for a great no hassle deal. If you're looking for a stress free experience then come to Yark I promise you will not be disappointed. More

TOP NOTCH SERVICE I brought my 2014 Impreza that I purchased in April for it's first oil & filter change,tire rotation,etc. the end of last month. Got right in & servic I brought my 2014 Impreza that I purchased in April for it's first oil & filter change,tire rotation,etc. the end of last month. Got right in & service was completed in a very timely manner. Never having an all wheel drive vehicle before I had questions & all my questions that I had were answered. It was an excellent experience & I received good customer service. More

Wonderful experience at Yark Subaru! While traveling on summer vacation, my family decided to take advantage of Ohio car deals and sought out Subaru dealers not too far from southern Mich While traveling on summer vacation, my family decided to take advantage of Ohio car deals and sought out Subaru dealers not too far from southern Michigan, where we were staying. Yark had an impressive selection of new and used Forester models, what we were looking for. When I called I was able to speak directly with Mark Thomas, with whom I met later than day and with whose help I bought a 2011 Forester that evening! Mark was friendly, polite, helpful, and truly a nice person to spend time with. He answered all of my questions and yet was never pushy. Both Mark and our finance person, Justin, stayed late that evening to finish the sale because they knew I was traveling from an hour away. When we returned home and had a few more paperwork details to finish, Justin was prompt, friendly and helpful in getting us all set. I highly recommend Yark Subaru, and certainly recommend you seek out Mark Thomas to help you! More

Great Overall Experience - Kevin is the way to go! I stopped by Yark Subaru with a friend (also looking at cars) because it was next to the lot we were already parked at and figured that we might as we I stopped by Yark Subaru with a friend (also looking at cars) because it was next to the lot we were already parked at and figured that we might as well look before moving down Central Ave. I had no previous intention of buying a Subaru. Kevin greeted us immediately and sat down with us before we even went to the lot - he wanted to know what we were looking for so we could spend more time on vehicles we were really interested in rather than wandering around. He was very much a no-pressure salesman; he let the safety, reliability and value of the cars speak for themselves. After seeing/learning about/test-driving the vehicle, I was very happy (with a vehicle that hadn't even been on my radar). When I said that I still had a couple other vehicles I wanted to check out, his response was, "I would love to sell you a car today, but my main goal is that you're happy with your choice - take your time, test-drive other cars, make sure you are comfortable with your decision - if it is a Subaru, that's great - if not, as long as you are happy, that is what matters". The best part is - you could tell he really meant it. I didn't get that experience from other salesmen at other places. I came back the next morning and test-drove the vehicle again (no complaints or "ugh - why is she back if she isn't buying today" that you get at other places). When I came back the next day to buy the vehicle, Kevin made the process seamless. He was an advocate for me with my trade-in (I got a fair price in the end) and helped transition me to the finance department. I've read in other comments about how the price of the vehicle ended up being so much more than expected - here is my response - all of the costs are explained up front and in great detail - there is no pressure to get an extended warranty or gap insurance or other services - you know exactly what you are paying for before you sign (and what you are paying extra for is completely up to you with absolutely no pressure). There are NO surprises when it comes to the cost - and again - you know everything before you sign. Overall, this was the best car buying experience I've had and would (and already have) recommended Kevin (and Yark) to my friends. Happy car shopping! More

I spent 2 hours buying a car that was already sold. We went to Yark Subaru last weekend after I talked with a salesman on the phone. I told him that I was going to sell my car independently, but he talk We went to Yark Subaru last weekend after I talked with a salesman on the phone. I told him that I was going to sell my car independently, but he talked me into bringing it in for appraisal because of their "great ability to offer more than other dealerships on trade-ins." So we drove there and waited 45 minutes to talk to someone. We finally left and returned the next day. The offer that they made for my current car was ridiculously low, as I expected. We test drove a new car, made a decision to purchase it, started the paperwork and I was in the processe of finalizing the financing when a manager came out and apologized that the car I was purchasing was already sold. There were no others that met my needs. We wasted over 2 hours buying a car that was already sold. Nice. Then, to top it all off, I keep getting auto-generated emails thanking me for stopping in to look at cars and reminding me to stop back soon. I used the link to discontinue the emails, but they continued. Grrrrrrr... An email apologizing for the screw-up would have been okay, but the happy, don't-you-just-love-Yark_Subaru emails made me even angrier with the situation. Once I made the decision and was sold on the 1.9% interest rate and Labor Day sale (couple thousand dollar discount), I was ready to drive it home (as the salesman had teased earlier when I told him that I was just starting to look). I kind of like GMC too, so that might be my next purchase. More

Certified Pre-Owned is a Joke! Stay Away! I went into the dealership to purchase a used vehicle that was advertised on Autotrader.com by Yark Subaru. The online price was just below $24,000, b I went into the dealership to purchase a used vehicle that was advertised on Autotrader.com by Yark Subaru. The online price was just below $24,000, by the time I had signed the contract, the total price of the vehicle financed was $36.000. I have A1 credit, and the vehicle was suppose to be a certified pre-owned vehicle. I feel like a chump for signing that contract. They charge you for everything including almost $2,000 for the privilege of it being a CPO vehicle. I was charged almost $700 for the extended maintenance program, and also $1,000 for gap insurance, something I have never needed. They use their friendliness as smoke and mirrors to hike up of the price of the vehicle, now my only recourse is to trade the vehicle in at a dealership and eat the difference. I'm going to cancel the extended maintenance contract since that is allowed and recoup some of my money, but the balance left after the trade in I will have to pay that amount up front so that I,m not stuck with a ridiculous car payment. I thought that I was done leasing vehicles, but after truly thinking about it, it,s so much easier. Take my advice, if you have a good dealership and a good salesman, stick with them, but whatever you do, stay away from Yark Subaru at all costs, they are a dealership full of swindlers. I would also like to add that a certified pre-owned vehicle should not have parts fitting loosely with screws missing, should not have a loose headlight with tops of screws broken off, should not have a front bumper with multiple plastic fasteners missing that secure it to the vehicle, and should not have a sunroof that when fully closed, leaks water into the vehicle soaking the headliner and leaving watermarks after it dries. The 152 point inspection is clearly worthless. Do yourself a favor and stay away from this dealer. More

didn't seem to want to sell me a car Test drive experience was great, he answered all my questions and he was polite and friendly. So if you are interested in test driving a certain car Test drive experience was great, he answered all my questions and he was polite and friendly. So if you are interested in test driving a certain car or two, this is a good place to start. After thinking about the car for a few days and the fact that he said the dealer didn't do game playing with its customers , I emailed requesting his best out the door price. I was quoted an unexpectedly high price and when I asked for specifics I wasn't provided with a breakdown-- told overall car price, price of floor mats and wasn't permitted to see the invoice. When I asked about a lower price I was told to get a price quote from another dealer and to bring in it and he would see if his manager would match it. Why would a salesman at dealer A tell you to go to dealer B and get a better price and then come back to dealer and try to get the same (better) price offered at B ? I talked with male coworkers at work who had all recently purchased cars and they said his response was a bargaining device and that no one would pay that high of a price based upon the car's list price. They thought I was being treated this way because of being a woman. At their suggestion The new 2015 were in and the dealer had many 2014s on the lot so it would seem like they would want to sell them. I decided to try again suggesting the price that was the fair market price for the car in this area. Got no response. I have no issues in terms of credit problems, insurance problems and was ready to go back to the dealership and write them a check for the car. It was almost like this dealership didn't want my business. Also, the recall information came out after I had moved on to another car so it had no impact on my decision not to buy the car. In the end, you go to a car dealership to get a fair price on a car. Even if the test drive experience is great and the salesman is nice if the price isn't fair then the dealership hasn't provided a good experience. . More

A great buying experience! I originally contacted Yark Subaru via the internet to get a quote on a new Subaru Outback they had in stock. Mia Knicely responded quickly and was v I originally contacted Yark Subaru via the internet to get a quote on a new Subaru Outback they had in stock. Mia Knicely responded quickly and was very responsive in all my subsequent email requests for information. After scheduling an appointment with Mia at the dealership, I met with her and test drove the vehicle and discussed options, pricing, and warranties. I returned a few days later with my wife to test drive the car and we made a decision to buy. Thru out the entire decision making process, Mia was friendly, knowledgeable, and professional. I never felt pressure from Mia to make a decision to buy. Instead, Mia came across more as a friend and trusted advisor in the selection of our new car. Buying our first Subaru was the best car buying experience my wife and I have ever experienced. Thanks Mia. More

Customer-Driven Dealership I just purchased my second used car from Yark Automotive -- this dealership exceeds expectations....again! My Sales Rep, Alex Penn, was attentive & v I just purchased my second used car from Yark Automotive -- this dealership exceeds expectations....again! My Sales Rep, Alex Penn, was attentive & very responsive to my needs, and he worked diligently to match me with the perfect car. No high-pressure -- just good (and much appreciated) direction. This is truly a customer-driven dealership, and everyone -- from Alex, to the Sales Manager Blaine, to Jason in financing -- provided me with stellar customer service. This is a team that is engaged & accommodating, and they provide a relaxed atmosphere to shop. I purchased a beautiful car, at a very reasonable price (they gave me more for my trade-in than the listed price), and I received excellent service. They "set the bar" for what every consumer hopes to find in a dealership. Selection & price is what brought me to Yark Automotive 5 years ago.....customer service is what brought me back. More