Yark Nissan

Yark Nissan responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

Yark Nissan responded

Thank you for your review and sharing your service experience with us! We appreciate your business and look forward to serving you again in the future!

Yark Nissan responded

We apologize for your experience and regret that it has led to you leaving us a negative review. Customer satisfaction is our top priority and appreciate you bringing this matter to our attention. We have forwarded your concerns to proper management for further information. We would love the chance to speak more to you about this; unfortunately, we are unable to find anything under this username. When you have a moment, please reach out to our service manager, Nick, at 419-842-7575 or ncoleman@yarkauto.com. We look forward to hearing from you.

Yark Nissan responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

Yark Nissan responded

We apologize for your experience and appreciate you bringing this matter to our attention. Customer satisfaction is our top priority and have forwarded your review to proper management for further information. We value your feedback because it allows us an opportunity to investigate these issues and correct them within our company. You can be assured we have shared your feedback with the appropriate department, team members and proper management and apologize for any frustration that happened at our dealership while at our service department.

Yark Nissan responded

Thank you for your review and recommendation! We appreciate your business and look forward to serving you again in the future!

Yark Nissan responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

Yark Nissan responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

Yark Nissan responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

Yark Nissan responded

Thank you for your review and bringing this matter to our attention. Customer satisfaction is our top priority and have forwarded your concerns to proper management for further information. We hope that after speaking with our service manager, all your questions and concerns have been addressed at this time. Please understand that we do try to serve our customers the best we can and sincerely apologize for your experience, and regret any frustration or inconvenience it may have caused you. Your patronage is important to us and we hope that you will allow us another opportunity to serve you again in the future.

tjordan1918 responded

Your Service Manager is doing the best he can with the limited resources that management is providing him. He's not the problem. Let me give you some examples recently: 1) Your online system tells customers to use the check in system and to pull in for an oil change. So I did. When I arrived, the service guys asked, "Do you have an appointment?" I said "No, just doing what the online system said to do." The tech says, "Sorry but during the pandemic, we are doing everything by appointment only." Well then, don't tell your customers one thing online and then tell them something different in person! 2) Another example: My new Pathfinder that I purchased from you in 2017 (5th and probably last Nissan I'll purchase at your place) came with the towing package. I wanted the associated hitch insert bar, wiring harness, and 2“ ball to fit the Nissan hitch. I emailed three people in your service department to get a price on the part. No response. Finally, I called and asked a young lady for the name of the parts manager and his phone. I called him and left a message. He finally called me back with a price. Your price was way higher than other places. I ordered the part from etrailer and got it in 48 hours. 3) This Week: I call last week on Saturday morning to make an appointment for service (at 9:20 am on Saturday). It takes me over 5 minutes on my cell to finally reach someone. A nice young lady schedules a service appointment for me for 10 am on Monday. So, I schedule transportation, take time off work, and travel to your dealership with my 82 year old mother following me. The Service Manager has no record of my appointment. Strange! He's nice about it. However, my car sits there all day long without even contacting me with an estimate. Now why give me an appointment and keep my vehicle the entire day if you cannot even give me an estimate? I was without transportation for an entire day. No it's day two. Still no vehicle. I now have an estimate but you don't have the part. Up until a year ago or so, I was very satisfied with your service. Yark Nissan was consistently good, prompt, and effective in communication. Then you started moving guys in and out. I didn't recognize any one any more. The guys that knew me by name and my vehicles were gone. What's the purpose of frequently moving guys in and out of your service department? Why disrupt the continuity? I've probably seen six guys come and go in the last two years. The departure of Eric Stewart has also hurt your dealership, although he may have left voluntarily. Yark Nissan, get your stuff (I'm being nice here) together! I know that all auto manufacturers and dealerships are hurting during this pandemic. However, businesses that adapt and take care of their customers are thriving. Your dealership really needs to improve or you will continue losing good customers like me.