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Yark Nissan

Toledo, OH

4.5
928 Reviews

5957 West Central Avenue

Toledo, OH

43615

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Showing 928 reviews

June 28, 2023

Went into service because they left the bolts out that secured the heat shield into place from last oil change. Service rep Noah was rude and unprofessional from the time I walked in. Very unpleasant expe More

by josie.vrom
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Noah Baldwin-Townsend
Jul 05, 2023 -

Yark Nissan responded

We regret that your experience has led you to leave us a negative review. We forwarded your concerns to proper management for more information. We did the vehicle inspection including an oil change months before you leased your vehicle about a month ago. We got the clips from parts and re-secured the heat shield and let you know the vehicle was ready to go and charged you for the 4 or 5 clips we put in, which came out to be $6 and some change. You did not think you should have to pay for anything and that this should all be covered under your warranty. Unfortunately, something like this is considered outside influence because you hit the bump and knocked the clips loose. We see it all the time, but unfortunately it is not a warranty item. In the end, we took care of the bill for you out of goodwill. Please know that like all mechanical items, there is always a chance of break-down or repair that may need to be performed at any interval in its working life-span, no matter the age of the vehicle.

Jul 05, 2023 -

josie.vrom responded

It is absolutely clear that those clips were not put back in the vehicle at the time of the oil change. My husband was a ASM at a Toyota dealership for many years and the likely hood of me hitting a small bump & all the clips come out at the same time is extremely rare. However it is very common to leave the bolts out. We are well aware under normal circumstances this would be a customer pay. My main concern is not paying for the clips it was the poor customer service I received from your service advisor.

June 02, 2023

What a pleasant shopping experience for this old couple from Arkansas! We were willing to drive to Ohio to buy a car from this dealer because the deal was awesome, and the people were amazing! We highly re More

by papaeverett57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Reckley, TJ Kretz, Kyle Kern-Blystone
April 12, 2023

This is the second car we've purchased from Yark with Chris Dandino and I'm sure we'll be back again. The service is amazing and welcoming. I love that Chris took the time to show me every feature and ma More

by Ltjones24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris "Dino" Dandino, Kyle Kern-Blystone, Nick Russell
March 31, 2023

Chris was an Amazing Salesman to deal with! He was so professional, knowledgeable and very explanatory about EVERYTHING’. Chris is Top Notch!!! More

by diwener
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris "Dino" Dandino, Todd Reckley, Kody Robinson
Apr 03, 2023 -

Yark Nissan responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

March 24, 2023

Chris responded to every text message. and updated me daily, he sent me everything I n deeded and made try he process so smooth. More

by gungamark
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris "Dino" Dandino
Apr 03, 2023 -

Yark Nissan responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

February 16, 2023

Getting the best from the best They always work with u into getting what u need Highly recommended More

by Moussa.hisham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris "Dino" Dandino
Feb 17, 2023 -

Yark Nissan responded

Thank you for your review and recommendation! We appreciate your business and look forward to serving you again in the future!

February 13, 2023

Chris was amazing. I have the car I always wanted at the price point I wanted!! More

by rshaffer55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris "Dino" Dandino, Todd Reckley, Kody Robinson
Feb 14, 2023 -

Yark Nissan responded

Thank you for your review and letting us know your experience! We appreciate your business and look forward to serving you again in the future!

February 07, 2023

I'm wildly disappointed in the service that I received at this location. My car had less than 100,000 miles but sounded like my car was revving at 2RPMS. Over the phone, the service department suggested a po More

by Morgan Carpenter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Reckley, Nick Russell, Nick Coleman
Feb 09, 2023 -

Yark Nissan responded

We apologize your experience and appreciate you bringing this matter to our attention. We value every customer and pride ourselves in providing the best possible customer service experience to everyone. Please know that we have shared your concerns and have had a meeting with the appropriate department and team members to ensure something like this doesn't happen again. We hope that you will allow us another opportunity to serve you and gain your trust back in our company.

January 27, 2023

I found the dealership while I was shopping on line. They had the vehicle that I wanted and then I was shopping for a salesman and choice Dino based on his reviews. Dino did not disappoint. He was a gre More

by Cruiseguy2022
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris "Dino" Dandino, Kody Robinson
Feb 08, 2023 -

Yark Nissan responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 23, 2023

Excellent customer service! They will work with you to make sure you fry something that works for you and your financial needs. More

by rickybakes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris "Dino" Dandino
Feb 08, 2023 -

Yark Nissan responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

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