Yark Ford - Service Center

Trip from Pinckney MI to CT..... We were headed to Ct to go to a funeral of a dear friend. We left early to make the 700 mile trip in one day. When we drove into OH our Ford started We were headed to Ct to go to a funeral of a dear friend. We left early to make the 700 mile trip in one day. When we drove into OH our Ford started loosing power. We pulled over and asked for the nearest Ford dealership. We were lucky to find a UPS driver that gave us directions to Kisler Ford. We just showed up and got in line with other cars needing service. our service guy was Tom Muirhead. When he found out we were trying to get to a funeral....he went out of his way to get our car fixed...he knew what the problem was. We sat in a very nice lounge, and within an hour our car was fixed. he was friendly, knowledgable and sympathetic. he needs a raise! More

helping a strange schedule The body shop team worked miracles. I work 6 days, 10 hours and commute 117 miles each way to work. With my day off being unpredictable it took flexib The body shop team worked miracles. I work 6 days, 10 hours and commute 117 miles each way to work. With my day off being unpredictable it took flexible, bendable, professional service attitudes to get my and my car in and out. They did it! The workmanship was great and I would highly recommend the parts department and THE Body Shop team to everyone. Go Jerry. More

"Wow" experience x 2 This is the 2nd time Cody has impressed me with his "wow" customer service! Very personable...looking out for the best interest of the customer! Very This is the 2nd time Cody has impressed me with his "wow" customer service! Very personable...looking out for the best interest of the customer! Very impressed! More

Recall Yesterdays experience was awesome. Tom was great. When car first started acting up before recall, I took it back to where I bought it. At that time no Yesterdays experience was awesome. Tom was great. When car first started acting up before recall, I took it back to where I bought it. At that time no warning lights were on, and they could fine nothing. I had to pay $90. I feel Ford owes me that money. Is there anything I can about getting it reimbursed? More

Awesome! Jerry and Sunday did an awesome job with everything! They made sure I understood everything that was going to happen, they contacted me every couple Jerry and Sunday did an awesome job with everything! They made sure I understood everything that was going to happen, they contacted me every couple of days with an update; they made sure that the color matched well without rushing through to get the job done. I was very pleased with the finished product and they even returned my rental car for me! More

Great service and great job I started going to Kistler a few years ago... I went there because I needed some body work done and they did a great job. I was there again recently a I started going to Kistler a few years ago... I went there because I needed some body work done and they did a great job. I was there again recently and Jerry has always provided great customer service on every visit. I recommend them to all my family and friends. More

Technology Issues Thank you for the help in connecting my IPhone and Escape with text messaging. Appreciated your getting me in so quickly. Still Lovin my Escape! Thank you for the help in connecting my IPhone and Escape with text messaging. Appreciated your getting me in so quickly. Still Lovin my Escape! More

Great dealer Megan was helpful setting up my appointment for my Chevy cruz and the service techs were very efficient. I am very satisfied with the work I had recei Megan was helpful setting up my appointment for my Chevy cruz and the service techs were very efficient. I am very satisfied with the work I had received! More

Fast and Helpful I had just backed into someone in a parking lot and did some minor damage to the bumper of my 2010 Ford Escape. I stopped at the dealership (body shop I had just backed into someone in a parking lot and did some minor damage to the bumper of my 2010 Ford Escape. I stopped at the dealership (body shop) to ask their thoughts on the damage. Jerry Kohlruss, the Collision Shop Manager, took one look and called Justin Mitchell out to collect his thoughts. Justin went back into the shop and came out with a short rod and within 2 minutes had basically restored my dented bumper to it's original shape. Yes there was some minor paint damage but to receive fast and honest service with such excellent quality was refreshing. I will continue to recommend my social network (friends and family) to go to Kistler for all of their car care needs! More

Awesome Customer service! Rebecca has been a great help to my father-in-law. Any time he needs anything from an oil to purchasing a vehicle she will be there to help him and an Rebecca has been a great help to my father-in-law. Any time he needs anything from an oil to purchasing a vehicle she will be there to help him and answer all his questions. More