Yark Ford - Service Center

Parts Department Craig did a great job responding to my needs for my Taurus. Quick, professional and no hassles. Jimmy was also very helpful in the body shop after Cr Craig did a great job responding to my needs for my Taurus. Quick, professional and no hassles. Jimmy was also very helpful in the body shop after Craig put me in touch with him on the same visit. More

Price kept changing Signed up for an oil change service online for $79.00, got there and it changed to $86.00 (tax?), came to pick up my car and it changed to $106.00 (no Signed up for an oil change service online for $79.00, got there and it changed to $86.00 (tax?), came to pick up my car and it changed to $106.00 (no changes in service occurred), then when I questioned them the tire rotation was suddenly free and the price changed to $89.00. What would you think? Would have preferred a private email, but they don’t publish email addresses...might be a clue. Everything was 5 stars except for this. More

Best car leasing experience ever My wife Kay and I had the best car leasing e xperience ever.Sonja Pauly was a no pressure salesperson. Everybody would want her to had their vehicle My wife Kay and I had the best car leasing e xperience ever.Sonja Pauly was a no pressure salesperson. Everybody would want her to had their vehicle lease or buying experience. We would recommend Kistler Ford .and especially Sonja Pauly when they are looking to buy or lease a new Ford. More

Excellent Service I just want to comment on the "Fantastic" service that I received by Jennifer Pierce in theServiceDept. I purchased my 2004 F150 about 7 years ago fr I just want to comment on the "Fantastic" service that I received by Jennifer Pierce in theServiceDept. I purchased my 2004 F150 about 7 years ago from Kistler. I have almost always had my service done at the dealership, and had in the past worked with Bill Noe in Service. Bill took good care of my repair needs. After Bill left, I did not visit the Service Dept. for a while. I had an issue with my truck about a week ago, came in without an appointment, the dept was very busy that day. Jennifer went the extra mile to get me in and back on the road the next morning. She is "wonderful", even let me use the phone to call work as I currently do not have a cell phone. I will be back for service on my truck as well as my 2012 Fusion. Thanks Jennifer!!! More

Good Service The rear blinker light had ceased to function; it was replaced in a timely fashion at a reasonable cost. This was our first time dealing with Todd La The rear blinker light had ceased to function; it was replaced in a timely fashion at a reasonable cost. This was our first time dealing with Todd Larson (prior service employee/s had retired) and we received good service. More

Super service After having my Escape go into idle on the expressway two days running, I pulled into Kistler Ford service area out of fear of being stranded. Jennife After having my Escape go into idle on the expressway two days running, I pulled into Kistler Ford service area out of fear of being stranded. Jennifer immediately sensed my concern and brought out Frank and Brian. They were able to promptly remedy the situation and have me on my way. I subsequently completed a 1200 mile trip without a hitch. The concern of the three individuals was truly astonishing. Sincerely W. David Gemmill MD More

Collision Some guy rear ended me on a Saturday morning. Called Geico...set me up with an appointment on Monday. Had truck back by Tuesday night, they rock! E Some guy rear ended me on a Saturday morning. Called Geico...set me up with an appointment on Monday. Had truck back by Tuesday night, they rock! Even set me up with a rental across the street and forwarded to other guys insurance! More

I won't go anywhere else for service After visiting the service department one time from where I purchased my Jeep, I realized the value of the service I have been getting at Kistler and After visiting the service department one time from where I purchased my Jeep, I realized the value of the service I have been getting at Kistler and will never go anywhere else. My recent experience is a prime example of how they go above and beyond. I pulled in for an oil change on a Friday morning. Todd Larson greeted me with a smile despite being obviously busy and when I asked him the length of my wait he told me how many cars were waiting and said that if I was in a hurry I could return Saturday morning, adding that if there happened to be a wait he would come out from behind the desk and change my oil himself to get me out of there quickly. The next day I returned to find a long line in the morning. Todd immediately recognized me from behind his desk and happily called out to me and told me he'd be changing my oil. Jennifer Pierce took care of my paperwork for me. Jennifer and Todd alike, although slammed on a Saturday morning, appeared to love their jobs and were nothing but gracious and enthusiastic talking with me and all of the other customers. Regardless of the type of business, these people set the benchmark for customer service in fostering a positive experience and feeling genuinely valued as a client. More

Best Experience I have ever had at a Service Dept. I had been working with Jennifer in Service, I regretfully say I purchased a used Ford Mustang at a Chrysler Dealership and paid the price. I had issu I had been working with Jennifer in Service, I regretfully say I purchased a used Ford Mustang at a Chrysler Dealership and paid the price. I had issues with the vehicle about 300 miles into owning the car and the other Dealership asked me to take it to Kistler rather than their dealership. The other Dealership decided not to honor my 90 day limited warranty nor did they offer out of good faith to have the vehicle repair done or to pay for Kislters time and energy. I am highly commending Jennifer for going above the call of duty as a service representative for Kistler. She must have called the other dealership on my behalf at least a dozen times and no one from the other dealership would return her call. She negotiated with Kistler to reduce the actual cost in 1/2 and my 15 year old son was very pleased to learn that the bill was reduced. Jennifer thank you so much for your empathy and showing that people still care about great service. My son and I hour extremely grateful for your integrity and you have a loyal customer for life. Respectfully, J. Salazar More