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175 Reviews of Yark Ford - Service Center
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July 01, 2016
Update to previous rant I stopped in this morning and spoke with the service manager Michelle. She was very apologetic and offered to make it right. I only asked that they ad I stopped in this morning and spoke with the service manager Michelle. She was very apologetic and offered to make it right. I only asked that they address the issue to ensure it doesn't happen again. The shop foreman Dave also heard our conversation and assured me he will address this with the techs. More
by Todd Huebner
Employees Worked With
Service manager Michelle, Shop foreman Dave
June 07, 2016
Excellent Service Department & Body Shop Geico recommended this body shop and I'm very glad they did! I was leery of taking my VW to a Ford shop (VW owners understand), but Kistler did awesom Geico recommended this body shop and I'm very glad they did! I was leery of taking my VW to a Ford shop (VW owners understand), but Kistler did awesome and kept me informed the whole time. All work was timely and well done - plus it's guaranteed for as long as I own the car. They even did an oil change on my VW (GASP!) without any complications. I'm definitely pleased with their service and professionalism, and I will recommend them to anyone who needs a quality service center in the area. Annie was particularly awesome for keeping me informed, and confirming the work and timeframe so that everything meshed well with my busy schedule! More
by Clay
Employees Worked With
Annie, Josh Dekoeyer
November 23, 2015
Ford parts Kistler is the only place I buy Ford parts. I have been dealing with Craig, in the parts department,for 25 years. He works hard to get what I need. Kistler is the only place I buy Ford parts. I have been dealing with Craig, in the parts department,for 25 years. He works hard to get what I need. More
by Mike86
Employees Worked With
Craig Filby
November 14, 2015
Customer Service Chris Brewer is amazing when it comes to customer service interaction. Kudos to having such an awesome employee! He is incredibly inviting and made Chris Brewer is amazing when it comes to customer service interaction. Kudos to having such an awesome employee! He is incredibly inviting and made us feel like he was on our team! More
by Trishelle Suess
Employees Worked With
Chris Brewer
November 05, 2015
most accommodating service rep! I have been in twice in the past two weeks, once for new tires and today for a replacement ignition key. Your service rep Cody has been the most helpf I have been in twice in the past two weeks, once for new tires and today for a replacement ignition key. Your service rep Cody has been the most helpful and accommodating member of your team! The knowledge and assistance he offered for a complete set of new tires really helped me make the right decision based on quality and cost, he also had Jake who I believe is your tire guy call me to give further expert advice. The replacement key was offered to be taken care of the very ne t day from my call to inquire about the process, fantastic! I tell all my friends and family that Kistler is the place for new and used cars. Thank you all. More
by David
Employees Worked With
October 12, 2015
Service department was prompt, professional and courteous. Had a problem with excessive road noise with a 2010 Edge and the service representative took the time to check out all the potential cause of the nois Had a problem with excessive road noise with a 2010 Edge and the service representative took the time to check out all the potential cause of the noise issues. John, mechanic, assisted the service representative in finding the problem. He was very considerate and helpful and was not satisfied until he solved the problem. I would return for service and would highly recommend Kistler for service. More
by TomK
Employees Worked With
Dakota Anderson and John, mechanic who rebuilds motors
October 04, 2015
Body Shop Review These people went above and beyond in the repair of my Chevy after an accident. I chose them because that's where geico had me go turn the claim, and These people went above and beyond in the repair of my Chevy after an accident. I chose them because that's where geico had me go turn the claim, and I am very happy with the results. They kept me in the loop and put a lot of effort into taking good care of my car. Really made me feel like an important customer. More
by Rocket22
September 22, 2015
Bad parts I had my car serviced today. I was told my rear brakes would need replaced soon. I just spent $480.00 less than 10,000 miles ago for new pads and rot I had my car serviced today. I was told my rear brakes would need replaced soon. I just spent $480.00 less than 10,000 miles ago for new pads and rotors for my rear brakes..Junk parts? Being ripped off? More
by 667788
Employees Worked With
Dakota Anderson
September 15, 2015
Parts Department Craig did a great job responding to my needs for my Taurus. Quick, professional and no hassles. Jimmy was also very helpful in the body shop after Cr Craig did a great job responding to my needs for my Taurus. Quick, professional and no hassles. Jimmy was also very helpful in the body shop after Craig put me in touch with him on the same visit. More
by Todd
Employees Worked With
Craig Filby
August 07, 2015
Repairs and service We were visiting family in michigan and Ohio when our fuel pump went out on our way home to Florida. It took almost 8 hours to get diagnosed. Then we We were visiting family in michigan and Ohio when our fuel pump went out on our way home to Florida. It took almost 8 hours to get diagnosed. Then we were told that we needed a new gas tank! Kistler wanted to charge us 2500.00 for repairs. We were given a detailed print out showing the procedures to follow when diagnosing our problem. It clearly states that the mechanic should drop the tank to inspect it. When waiting for the tow truck to take our van somewhere else, the mechanic admitted that he never dropped or inspected the gas tank, yet they were prepared to replace a tank that was perfectly fine for 1200. Our van is wheelchair accessible because our son is a quadriplegic and in a wheelchair. Kistler ford is as crooked as you can get especially if you are from out of state! Needless to say, because of this experience we will NEVER buy a ford again! More
by Vardas
Employees Worked With
Nick Ostas
