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Yark Ford - Service Center

Toledo, OH

4.3
175 Reviews

175 Reviews of Yark Ford - Service Center

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July 19, 2019

Great sales, horrible leadership and repair facility After multiple services (as a Platinum warranty holder, 3 free oil changes and your car is supposed to be washed every time and was only washed once a More

by Jimmy23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill Zuccarell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Jorgensen, Chris Brewer, Steven Eckstein
Jul 23, 2019 -

Yark Ford responded

I wanted to respond to this review by "Jimmy" - I personally called him at 6am and he spoke to me for about 45 minutes about his experiences - i listened and took 3 pages of notes - then when I had the opportunity I read back the notes to make sure I heard everything clearly. He agreed I did hear him correctly. We then agreed on a refund to be sent to him which was sent certified mail. I did apologize for the experience he had with us and I was under the impression from his words he did not want to continue to do business with us. I just felt strongly to share our side of this experience as well.

June 29, 2019

Best all around Dealership/Service Department I know I bought a pre-owned 2014 Ford Flex two years ago from Kistler Ford and I have been completely satisfied with the whole experience. I have taken my c More

by FordFlex2014guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Hyden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cute blonde who schedules appointments , Chris Brewer
June 12, 2019

A+ service...again! Stopped by for regular service and was handled in the same professional manner that Bill and the team always give. More impressive was this service v More

by Todd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Zuccarell
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2019

Service Department is Awful Do not bother making an appointment for the service department. They will take your car and it will sit there all day and they will call you late in t More

by My next car will not be from Kistler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Brewer
January 21, 2019

Recall work and oil change We recently had our truck in for some recalls and an oil change and we’re a little disappointed. We called and scheduled the appointment and were told More

by Rgable80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Brewer
September 26, 2018

I would rate it lower if it was an option. I don’t know much about their actual dealership. But what I can tell you about their service center is to STAY AWAY!!! I urge you. If you have warrant More

by SadEscape
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager. Can’t remember name. , Chris Brewer
August 07, 2018

Horrible, no business ethics Treated horribly and over charged would not recommended anyone to use their shop. They have no respect for your vehicle and if its a nice car will pr More

by Monkman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michelle Finfera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2018 -

Yark Ford responded

This is definitely not the way we treat our customers! I'm so sorry you had this experience. Is there a number I can use to give you a call so we can make things right? If not, please reach out to us with your concerns at (419)-531-9911. I hope to hear from you soon. - Chloe W. | Social Media Coordinator | Kistler Ford |

June 09, 2018

Fantastic customer service Purchased my vehicle 2 years ago and still treated with the same respect as before the purchase. My car needed to have a section repainted & he went More

by Stacey B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Hyden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Montalbano
Jun 11, 2018 -

Yark Ford responded

WOW! Thank you for the awesome review Stacey! Our service department works extremely hard to provide a fast and efficient experience, and we're so glad to hear they followed through. We look forward to working with you again! - Chloe W. | Social Media Coordinator | Kistler Ford |

April 08, 2018

Body repair Took my 2014 Ford Fucas Hatchback into Kistler for minor front end body work. I was told it would take 3 days to repair, barring any unforeseen damage More

by Kldreal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Female body shop service , Josh Dekoeyer
February 27, 2018

sold me a new 2017 ford exployer with defects 2017 ford exployer has a rear window defect, the left is 16 ml and the right side is 8 ml, called the dealership and got the runaround More

by Seabron Bowler Jr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bobby Jorgensen
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