Yark Ford - Service Center

Initially, I had a very pleasant experience communicating with the service team to coordinate a service on my Ford. I was told I would have my vehicle back by the end of the day, no sweat. However, once the with the service team to coordinate a service on my Ford. I was told I would have my vehicle back by the end of the day, no sweat. However, once the facility's closing time got closer, I rang for an update and was told they would call before closing at 6pm. I made sure they knew I would appreciate this as I did need my vehicle for work tomorrow and was told that would not be a problem. 6:05pm I called, hoping someone would still be there to answer, and spoke with an individual from sales that had said everyone in the service department left. It is very frustrating to me that apparently clients can fall through the cracks and not be notified or updated in any way shape or form when their primary mode of transportation is in the shop. I would have planned accordingly had I known I would not have my vehicle back. It is one thing if the repair was on something of lesser importance - but someones car...? I hope this is not a common occurrence More

Had an engine replaced 12/01/2020 excellent job! Everything worked as it should, and there were no scratches, dents or dirt anywhere! 😊 would definitely recommend Everything worked as it should, and there were no scratches, dents or dirt anywhere! 😊 would definitely recommend More

Great service as usual. Bill is amazing and helpful He always greets us with a smile, and thanks again us. Well worth the hour drive. always greets us with a smile, and thanks again us. Well worth the hour drive. More

Check fluids before trip Just wanted to have a quick check of fluids before taking a trip. Did not need full service since I didn’t have 5000 miles yet Just wanted to have a quick check of fluids before taking a trip. Did not need full service since I didn’t have 5000 miles yet More

Buying my truck was great! Everything after not so much Let me start by saying I purchased my 2012 Ford Explorer from steven and he is GREAT! But after the purchase of my truck kistler has been nothing but Let me start by saying I purchased my 2012 Ford Explorer from steven and he is GREAT! But after the purchase of my truck kistler has been nothing but disappointing as a whole. I was rear ended and took my truck to the body shop for the repairs. They qouted me 2-3 days for what needed replaced. I also had 2 recalls that needed taken care of. The two front desk ladies in the office are very nice BUT dont seem to communicate well with the service department. I was told my two recalls would be fixed WHILE the car was there to get the accident repairs, it didnt happen. I also called service the day i dropped the truck off to make sure it would get done (spoke to Dee). 6 days later I had to call and check on my truck myself. No one ever called to tell me the truck would be taking longer or why it was taking longer. Then to top that part off the recalls were not done and the bumper was not fixed completely (partially the insurance adjustors fault) but none the less zero communication until i asked to speak to the manager of the body shop and talked to josh. Josh said that he would send it for a supplemental check for the rest of the repairs and that he would call me. Fast foward weeks later i have to call and check on the status of the situation multiple times. Josh never comes to the phone. I just get put on hold while the office women (ann & renae i think) get the information for me. When i finally got a service appointment for the recalls which by the way i had to wait and entire week to get in because they were “booked” even tho it was supposed to be done prior. I had to drive back and forth to kistler a total of 4 times so far. 2 more times once i get the rest of the repairs taken care of so 6 times total and they never even offered me anything to make this situation right. Bill in service who i spoke with for the recalls was the only person that did okay during this whole process. I rated his survey low to get kistlers/fords attention which worked BUT MJ only called me to see what was going on because they want me to change my survey rating. Again did not offer me a gas card or anything for my troubles/wasted gas/wasted time. Overall i will not be back to kistler even with how much i enjoyed dealing with steven during the buy process. It seems that the none of the employees communicate to one another, the other departments or to me as the customer. Very dissatisfied. Hope i wont have any problems next tuesday when i take the truck back for the rest of the repairs.. More