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Yark Ford - Service Center

Toledo, OH

4.3
175 Reviews

175 Reviews of Yark Ford - Service Center

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June 22, 2024

Since buying my vehicle from this dealership I have only taken it here for services and repairs and they always take sure great care of me and my car. More

by breehy13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Zuccarell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Compton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Warton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Yark Ford responded

We're delighted to hear that you trust Yark Ford for all your service and repair needs! Thanks for the continued support!

May 20, 2024

Very good service. I was satisfied with the work. Staff was very friendly and helpful. More

by marianncelestino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Compton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Yark Ford responded

Thank you for choosing Yark Ford, we appreciate your positive feedback!

March 26, 2024

Absolutely excellent. Great service, great people. Friendly, clean, outstanding place. Very reliable. They do great work! More

by cramerandyandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy DiCresce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Yark Ford responded

Andy, we're delighted to know you had such a positive experience at Yark Ford! Thanks for the shout-out about our service and team. We appreciate your support!

February 13, 2024

The service shop was a no hassle experience. Inspected my truck for the complaint it was a brought in for, anf showed me the area I was concerned with. More

by Michael Adwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Zuccarell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Compton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Yark Ford responded

Michael, we're glad to know that your visit to our service shop at Yark Ford was straightforward and informative. We appreciate the feedback!

January 18, 2024

Cody and the entire Yark service team are always on point. Great communication. Cody and Yark make it easy. Pick up and delivery is a great feature they offer! More

by AMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Hyden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Finfera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Yark Ford responded

We're so glad to know that you've had a positive experience with Cody and our service team at Yark Ford! We always aim for great communication and convenience. Thanks for appreciating the pick-up and delivery feature, too!

January 08, 2024

Josh did a very good job, kept me well informed of updates and issues with my car. everyone I dealt with was very friendly and accommodating. More

by glenn.durik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Kohlruss
Jan 08, 2024 -

Yark Ford responded

We're glad to know that Josh and the rest of our team at Yark Ford were able to provide you with a friendly and informative service. Thanks for sharing your experience—we appreciate it!

December 01, 2023

Love working with William, he’s an amazing person to work with. Had no issues with my service. More

by connorlee042
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Zuccarell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Yark Ford responded

Thanks for the shoutout and support, Connor. William will be so happy to hear his service stands out. See you next time at Yark Ford!

October 09, 2023

2018 Ford Edge I brought it in, under warranty, twice because my navigation, radio, climate screen would suddenly flip around, lose navigation, any control. I paid for evaluation twice. They never foun More

by pattylou
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Compton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy DiCresce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Yark Ford responded

We apologize for your experience and appreciate you bringing this matter to our attention. When making a reservation for your vehicle, the stated time is when you are to see your advisor and explain the issue(s) you may be having with your vehicle at that time. Your vehicle is then placed in line to have a tech inspect and/or repair your vehicle. We do try to get to your vehicle as soon as possible, but other appointments and work load may interfere. Unfortunately, dropping the vehicle off early does not always mean it will get into service quicker. Again, we hope you can accept our sincere apology and please understand we truly try our best to take care of everyone to the best of our ability.

Oct 09, 2023 -

pattylou responded

I had already done the first steps…met with the advisor, explained the issue and the tech had inspected the vehicle. I paid for the part. On Thursday, September 28. I then received an email stating I had an 8 am appt on October 7. I dropped the car off on Friday for my convenience, not to jump the line. Why was an appointment scheduled for a repair on the day the service tech was not working. Apparently you send out a canned apology and don’t research the concern, you try your best? Really😂😂😂? I brought the matter to your attention to see if you had a resolution, but obviously not since you don’t even look into the problem.

Oct 10, 2023 -

Yark Ford responded

Craig was your service adviser. Tommy checked you in on Friday because Craig was not available when you came in. We understand that you have been in contact with Craig who apologized that your vehicle was not complete and informed you that your vehicle was ready yesterday by noon.

March 13, 2023

AVOID AVOID This is the worst ever experience I had with a repair shop. They give estimate for new parts but try to fix with recycled parts. Also they DO NOT hold their commitments of timelines. They a More

by rb.bansal
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Tipton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Yark Ford responded

We are very sorry to hear that you are not satisfied with your experience! We got the approved estimate from your insurance company on 2/13/23. The parts (used &/or OEM) were the parts written and approved by your insurance company. We ended up using an OEM quarter panel, as we were not happy with the quality of the approved one. We originally left a message on 2/23/23 stating we had an estimated completion date of 3/3/23. Tylre called on 3/2/23 and explained that the vehicle was going into paint and the new estimated completion date was 3/10/23. We called on 3/9/23 to let you know we were sending it out to get the alignment done (our alignment technician was on vacation) and that depending on what the other service facility found it could be additional days, but we expected it to be finished 3/13/23. That repair facility found significant damage to your suspension components. Unfortunately, sometimes the repairs take longer than we anticipate. It can be very frustrating, but we are making sure your vehicle is fixed properly and is safe when you pick it up.

January 03, 2023

I came in for an oil change and to have my headlights checked. They were not working. Service told me they checked them and they were fine even though they were not.coming on at all. Not only did they More

by namuehling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Compton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Yark Ford responded

We apologize for your experience and that it has led you to leave us a negative review. We have forwarded your concerns for more information and found that we did an entire light check on your vehicle and all lights were operational at the time of your service. Customer satisfaction is our top priority, please feel free to contact us to speak more about your experience.

Jan 07, 2023 -

namuehling responded

All lights were not operational. Both headlight lamps were burned out. What you are suggesting is that the bulbs burned out, magically worked when your service department checked them, and then quit again when I had a different service department look at them. This is a nonsense response that shows that you want to completely avoid responsibility for ignoring a safety concern both at the original service when I was lied to about the lights being checked, and when I tried to again schedule service after realizing I had been lied to and was driving without headlights. You ignored a safety concern. My reliance on your honesty was dangerous. In addition, you never reached out at all when I brought this up. I contacted the dealership multiple times via messaging and was never contacted by service. This post is all I have received. Terrible service with dangerous results and no follow-up. Customer satisfaction is obviously not your top concern or you would have followed-up.

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