Yark Ford - Service Center

Recall...oh my I received a recall notice by mail and called the dealer immediately. An appointment was made and I thought here we go, this will take quite a while. I received a recall notice by mail and called the dealer immediately. An appointment was made and I thought here we go, this will take quite a while. I was greeted by name and given a ride home to wait for my car to be serviced. I was called within 3 1/2 hours! The van arrived at my home within minutes. All work was completed in a timely manner just as Tom Muirhead said it would. I will continue to use Kistler for car service and repairs. It is very nice to be treated as a valued customer! I have worked with Tom before and will continue to do so. Thank you Tom!!! More

Couldn't Sync Phone Recently my husband and I decided to go down to one car. I sold my MKZ and became the primary driver on his 2010 Mariner. We'd purchased the Mariner u Recently my husband and I decided to go down to one car. I sold my MKZ and became the primary driver on his 2010 Mariner. We'd purchased the Mariner used at Kistler about two years ago. I didn't have an appointment-just stopped by to see if someone could help me sync my iPhone. I'd tried several times myself but could not get it to sync. Bill Zuccarell came right out found the problem. He then suggested that I make an appointment with him to have a tutorial on the dashboard commands since I was new to driving the car. I was impressed. That is real customer service to offer assistance 2 years after purchase of a used car. More

Great customer service I've purchased a vehicle at Kistler and my wife is leasing another. Whenever I go there Rebecca Mason Smith has gone above and beyond to assist me. I I've purchased a vehicle at Kistler and my wife is leasing another. Whenever I go there Rebecca Mason Smith has gone above and beyond to assist me. I go in the dealership at least twice a week and always so helpful. Nick Oastes has always been a great help when service is needed. More

Very impressed I'm extremely happy with the service i received at Kistler. Kailey was really nice and helpful and I will definitely be back! The service went smoothl I'm extremely happy with the service i received at Kistler. Kailey was really nice and helpful and I will definitely be back! The service went smoothly too, what more could yout ask for? More

Great experience I had a great experience in the service department at Kistler Ford. Cody did a great job getting my car in and out very quickly. I had a great experience in the service department at Kistler Ford. Cody did a great job getting my car in and out very quickly. More

Sync Questions Are Always Resolved Bill Zuccarell has always been helpful and informative with helping my wife Marcia and me work through any Sync issues. He has shown the utmost patien Bill Zuccarell has always been helpful and informative with helping my wife Marcia and me work through any Sync issues. He has shown the utmost patience with explanations to novices who are completely overwhelmed by the technology. We have Blue Tooth technology in our other car, but never used it because it was too complicated. He helped us with that also. What a great service for the customer. I tell all my friends and acquaintances about the sync system and how the "Sync Man" walks us through every step of the way. Understanding how to use this technology would be impossible without him. My next car will definitely have Sync. Garry Kudlinski More

Kistler Parts I needed a starter for my 2004 Taurus and it was Friday afternoon. Craig found one and I had the car up and running by 4:00,Thanks Craig. I needed a starter for my 2004 Taurus and it was Friday afternoon. Craig found one and I had the car up and running by 4:00,Thanks Craig. More

better than Brondes went there after rude gatekeeper at brondes in Maumee. took longer but worth the wait. very nice scheduler and shook my hand when I left. went there after rude gatekeeper at brondes in Maumee. took longer but worth the wait. very nice scheduler and shook my hand when I left. More

fleet parts Parts department is knowledgeable and helpful, would send anyone wanting help there way. Pricing is good. They go out of the way to get things right. Parts department is knowledgeable and helpful, would send anyone wanting help there way. Pricing is good. They go out of the way to get things right. More

Always correct and friendly Tom Muirhead goes out of his way from me and my family for the last umpteen years!!! I have never had a bad experience or had to come back to fix it t Tom Muirhead goes out of his way from me and my family for the last umpteen years!!! I have never had a bad experience or had to come back to fix it twice. Where ever Tom goes I go for peace of mind. Best regards Kurt Schell More