Yark Ford

I had narrowed down my choices between a 2013 Ford Escape and a competitor's similar-class SUV. Although I have worked with Kistler in the past, this time around I wasn't sure if I was going to stay with th and a competitor's similar-class SUV. Although I have worked with Kistler in the past, this time around I wasn't sure if I was going to stay with them or not. I set-up my test drive online and when I arrived everything was ready to go for me. Having investigated the 2013 Escape since before it was even physically available, I thought I knew all the ins-and-outs of the vehicle. However, as Eric and Mikel worked with me on my test-drive/questions they still managed to educate me further on the vehicle. Although I had been looking at the mid-range option while wishing for the top, Mikel convinced me to get the top-of-the-line Titanium a test drive. I made it very clear what I wanted for my monthly rate, how my credit was not so great, and going top-of-the line I thought was out of my range. "I'll get it done." was Mikel's response. I'll admit it - I scoffed at that. I laughed at him and he laughed at me for doubting him. But sure enough - when I returned from my test drive (knowing the minute I drove off the lot it was the vehicle I wanted) - Mikel had worked his magic and got me exactly where I wanted to be for a monthly payment - in the Titanium model. I have worked with Kistler in the past. I knew it was the vehicle I wanted. Mikel had come through on his promise. Needless to say, I never made it to my second test drive with the competitor's option. As we worked out my financing at Kistler, I called and cancelled that appointment. Eric, Mikel, Bill, and Justin were really great with which to work. Friendly, personable, down-to-earth, and no games you experience at other dealerships. The teamwork they have felt to be genuine, working hard together while still giving each other a jokingly-hard-time. Working with the team was the best experience at Kistler I've ever had. More

This is the best customer service we have experienced in ANY industry. Our every need was taken care of immaculately. From start to finish, it was an incredibly positive experience, with the sole focus be ANY industry. Our every need was taken care of immaculately. From start to finish, it was an incredibly positive experience, with the sole focus being our satisfaction. The attention to detail was unsurpassed. I would recommend this dealership to anyone for any of their car needs. You can't go wrong, and the entire staff will go the extra mile for you. More