Yark Ford

You would think a $50,000 Platinum Pickup would be dependabl My truck has been in their service dept probably 17 to 20 times in the last 24 months. I got it back yesterday and it still is not fixed. If I would n My truck has been in their service dept probably 17 to 20 times in the last 24 months. I got it back yesterday and it still is not fixed. If I would not have purchased the extended service time I would probably be out $25,000 to $30,000 in costs. Plus add to that the time I have spent running the truck back and forth to the dealer. Over the last three weeks the truck has been in and out of the service department 3 times and it is still not fixed right. After two weeks to fix a heater problem during which they broke the windshield I get it back "fixed". I drove about twenty miles and the hoses blew off. Antifreeze and water everywhere. Took it back to get this fixed and fix a rattle they left in it. % days later I go to pick it up and drove about twenty feet and the rattle was still there. Drove around the building and back in side. Took a guy for a "test" drive. Literally I backed out of the building drove ahead about 5 feet hit a speed bump and the guy said I heard it backed up drove back in and two days later I went to pick it up again. Rattle is gone but now the seatbelt and airbag sensors don't work. So who will be liable in an injury accident "if" the airbag doesn't go off or does go off with my grandson setting in the seat? Ford customer service basically told me sorry there's nothing we can do. More

Everyone was pleasant. Lauren described all aspect of the vehicle in detail. I enjoyed everyone at Kistler Ford and would recommend This dealership and would send anyone interested in buying a Ford to K the vehicle in detail. I enjoyed everyone at Kistler Ford and would recommend This dealership and would send anyone interested in buying a Ford to Kistler Ford. More

45,000 mile service Tom has waited on me before for service and he is very helpful and friendly. I was in and out in less than 25 min. This time I also needed to have my Tom has waited on me before for service and he is very helpful and friendly. I was in and out in less than 25 min. This time I also needed to have my phone reconnected to Sync because I had a new battery put in during the bad winter. I'm not to good with things like that, so Tom went and got the Sync representive and had my phone reconnected. Thank you Tom and thank you Kistler. More

Taurus Bob and Justin took very god care of me. I was there for less than an hour and the paperwork was very efficient and I will always come back to this de Bob and Justin took very god care of me. I was there for less than an hour and the paperwork was very efficient and I will always come back to this dealership. I highly reccomend this dealership! More

This was my first time dealing with Kistler Ford and I was very impressed. Bob Rogers and Lauren Moreau were very Friendly and Helpful and made the purchase of my 2014 Mustang effortless which is the way was very impressed. Bob Rogers and Lauren Moreau were very Friendly and Helpful and made the purchase of my 2014 Mustang effortless which is the way I like it. They both knew what they were talking about and made my purchase a very enjoyable one. Keep up the GREAT work!! More

Service Monday am, March 24, 2014 Saturday eve, March 29, 2014 Went into Kistler Ford, Sylvania Township, 8 am, Monday, March 24, 2014. Quick Lane, for oil change and signal Saturday eve, March 29, 2014 Went into Kistler Ford, Sylvania Township, 8 am, Monday, March 24, 2014. Quick Lane, for oil change and signal turn light out. 93,000 miles on vehicle, a 2010 Ford Focus, blue. Service Manager, Mr. Tom Muirhead, very good and very courteous. Very good with customers. Quick service. Oil change and a signal turn light out. All repaired okay, and papers detailed the condition of the vehicle. Very good. Vehicle originally purchased from Brondes Ford, Secor Road, Toledo, Ohio. Mr. Tom Muirhead, very good and fast service for an early Monday morning. Service without an appointment. Quick Lane. Very well satisfied. Thomas Tenney, Ottawa Hills, Ohio, tomtenney@hotmail.com More

My wife's Ford Escape had an over-heating problem that only occurred after going 50mph. This was accompanied by the passenger compartment periodically losing heat. This occurred over this cold wint that only occurred after going 50mph. This was accompanied by the passenger compartment periodically losing heat. This occurred over this cold winter and my wife driving long distances. On 3 occasions, her car had to be towed to the Kistler dealership to be diagnosed and re-diagnosed with the resulting repairs coming to almost $2,000. On the third re-visit, Frank Kovach, drove the vehicle himself on the freeway and was able to replicate the conditions experienced by my wife. The service department consulted with corporate Ford to seek a solution. The vehicle remained at Kistler for over 2 months with many part replacements without the problems being resolved. Eventually, the service department replaced the engine with a factory warranted one. Having invested thousands of dollars and untold hours of labor, this dealership only asked for a good faith contribution on our part to have the car returned to us. While we made a contribution within our means, it fell far short of Kistler recouping its costs. Throughout the process both Tom and Frank were a pleasure to work with and even provided a partial credit to offset some of the towing charges. The customer relations of this car dealership, in our opinion is unprecedented and deserve special recognition. More

We have been a Kistler customer for many years. Since Bill Noe retired, we always ask for Tom Muirhead when we are scheduling service for one of our vehicles. Like Bill, Tom always goes above and beyond Bill Noe retired, we always ask for Tom Muirhead when we are scheduling service for one of our vehicles. Like Bill, Tom always goes above and beyond to accommodate. More

Scott, was able to really understand what we were looking for when we really weren't. He was patient and informative and not your typical sales person. Great customer service and friendly. Thanks for lett for when we really weren't. He was patient and informative and not your typical sales person. Great customer service and friendly. Thanks for letting us take the car home overnight, which was huge in letting us really think about what we were buying. Great to test something out without having to be pressured into something we really didn't want. Thanks Scott. P.S. The entire sales team who work with Scott were also very helpful in informing us about the vehicle. Also very helpful!!! Justin Flood had all the paperwork ready to go and I made the assumption that I was going to be walking into something like I did at another local dealership a few months earlier. Quite surprised when Justin had all the paperwork ready to go and was very friendly with No sales gimmicks, hard pressure sales, etc..I sincerely appreciated this as a customer. I will be back for service and when I am ready to buy again. Thanks Scott and Justin. Job well done.... J. & J. Salazar More

Bought a 2012 Mustang in Oct 11; didn't know about this site back then. Since buying it from Eric, Service Writer Nick has taken excellent care of the beastie. this site back then. Since buying it from Eric, Service Writer Nick has taken excellent care of the beastie. More