Yark Ford

Super service After having my Escape go into idle on the expressway two days running, I pulled into Kistler Ford service area out of fear of being stranded. Jennife After having my Escape go into idle on the expressway two days running, I pulled into Kistler Ford service area out of fear of being stranded. Jennifer immediately sensed my concern and brought out Frank and Brian. They were able to promptly remedy the situation and have me on my way. I subsequently completed a 1200 mile trip without a hitch. The concern of the three individuals was truly astonishing. Sincerely W. David Gemmill MD More

Collision Some guy rear ended me on a Saturday morning. Called Geico...set me up with an appointment on Monday. Had truck back by Tuesday night, they rock! E Some guy rear ended me on a Saturday morning. Called Geico...set me up with an appointment on Monday. Had truck back by Tuesday night, they rock! Even set me up with a rental across the street and forwarded to other guys insurance! More

Very friendly and helpful We came in to the dealership a little over an hour before they closed because of our work schedules, but Sonja was ready and willing to help us choose We came in to the dealership a little over an hour before they closed because of our work schedules, but Sonja was ready and willing to help us choose the best car for our budget and wants/needs list. She answered all of our questions and repeatedly assured us that if we ever have any questions/concerns/problems with our new vehicle that she would be there to help. We felt very supported throughout the whole purchasing process and I feel confident that if any problems arise, the staff at Kistler will be there to help out! More

No pressure sales Deon Valentine met me in the lot as i was looking at a Ford flex (used) and i told him im just getting info, and he answered all of my questions about Deon Valentine met me in the lot as i was looking at a Ford flex (used) and i told him im just getting info, and he answered all of my questions about the vehicle and more. Never did he push me to drive or move further into the process of purchase. After his detailed relay of knowledge of the vehicle i needed to take his for a ride. After a test ride i tole Deon i would confer with my wife and get back with him as i was sure at this point this vehicle was what we were looking for. Deon thanked me for my time. Later that day i called Deon and let him know we had decided to purchase this vehicle but could not get back to the dealer that night. Deon did not have any issue with meeting the next day and began prepping the vehicle for my arrival. I called Deon the next morning and let him know i was not able to get in until the afternoon, again, no problem. When i arrived , i explained to Deon that i don't care to do the " negotiating thing" , i just want a solid deal and no hassle. That is what i got. We agreed on the price and never did i have to do battle with any person to close any part of the deal. This company knows to teach the employees to listen to the customer. Best car purchase experience i have ever had. Thank you Kistler crew ! More

Easy to work with Great, friendly team of professionals. They were focused on assisting us with our vehicle purchase in a casual, yet knowledgeable, manner. No gimmicks Great, friendly team of professionals. They were focused on assisting us with our vehicle purchase in a casual, yet knowledgeable, manner. No gimmicks or sales pressure - just easy to do business with. We highly recommend them. More

Great car buying experience We had a stopped at a dealership prior to Kistler and was treated so badly that we no longer wanted to look for a newer car. This was our first time b We had a stopped at a dealership prior to Kistler and was treated so badly that we no longer wanted to look for a newer car. This was our first time buying a car and we had been very excited. My dad had actually stopped at Kistler Ford and seen a few cars we might be interested in. He spoke to the sales man and explained our situation. Then the next day my husband and I went and not only did the sales man remember speaking with my dad he had some cars already picked out to show us. He never once pressured us into a car we knew we couldn't afford. He was very patient and understanding. I will most definitely buy my next car at Kistler. More

I won't go anywhere else for service After visiting the service department one time from where I purchased my Jeep, I realized the value of the service I have been getting at Kistler and After visiting the service department one time from where I purchased my Jeep, I realized the value of the service I have been getting at Kistler and will never go anywhere else. My recent experience is a prime example of how they go above and beyond. I pulled in for an oil change on a Friday morning. Todd Larson greeted me with a smile despite being obviously busy and when I asked him the length of my wait he told me how many cars were waiting and said that if I was in a hurry I could return Saturday morning, adding that if there happened to be a wait he would come out from behind the desk and change my oil himself to get me out of there quickly. The next day I returned to find a long line in the morning. Todd immediately recognized me from behind his desk and happily called out to me and told me he'd be changing my oil. Jennifer Pierce took care of my paperwork for me. Jennifer and Todd alike, although slammed on a Saturday morning, appeared to love their jobs and were nothing but gracious and enthusiastic talking with me and all of the other customers. Regardless of the type of business, these people set the benchmark for customer service in fostering a positive experience and feeling genuinely valued as a client. More

Great first time experience at Kistler Ford Just bought a 2012 Ford Mustang V6 from Kistler Ford and my salesman was Jeff Mathes. He was very knowledgeable about the car and its pros and cons. H Just bought a 2012 Ford Mustang V6 from Kistler Ford and my salesman was Jeff Mathes. He was very knowledgeable about the car and its pros and cons. He didnt pressure me at all during the sales process and also informed me of the benefits of certain warranties Kistler offered. I have been driving the mustang for a couple days now and it is a blast! More

Best Experience I have ever had at a Service Dept. I had been working with Jennifer in Service, I regretfully say I purchased a used Ford Mustang at a Chrysler Dealership and paid the price. I had issu I had been working with Jennifer in Service, I regretfully say I purchased a used Ford Mustang at a Chrysler Dealership and paid the price. I had issues with the vehicle about 300 miles into owning the car and the other Dealership asked me to take it to Kistler rather than their dealership. The other Dealership decided not to honor my 90 day limited warranty nor did they offer out of good faith to have the vehicle repair done or to pay for Kislters time and energy. I am highly commending Jennifer for going above the call of duty as a service representative for Kistler. She must have called the other dealership on my behalf at least a dozen times and no one from the other dealership would return her call. She negotiated with Kistler to reduce the actual cost in 1/2 and my 15 year old son was very pleased to learn that the bill was reduced. Jennifer thank you so much for your empathy and showing that people still care about great service. My son and I hour extremely grateful for your integrity and you have a loyal customer for life. Respectfully, J. Salazar More

Great expierence I worked with Lauren and Dominic and had nothing but the best time. It was like working with friends not a sales associate. There was no pressure at a I worked with Lauren and Dominic and had nothing but the best time. It was like working with friends not a sales associate. There was no pressure at all, and was an overall fun time. More