Yark Ford

Happy Camper!! Ed and Christi were wonderful! They definitely know what they're doing and I couldn't have asked for a better team to help me. They were very professi Ed and Christi were wonderful! They definitely know what they're doing and I couldn't have asked for a better team to help me. They were very professional yet down to earth. Thank you both for helping me out! More

Excellent Service Department & Body Shop Geico recommended this body shop and I'm very glad they did! I was leery of taking my VW to a Ford shop (VW owners understand), but Kistler did awesom Geico recommended this body shop and I'm very glad they did! I was leery of taking my VW to a Ford shop (VW owners understand), but Kistler did awesome and kept me informed the whole time. All work was timely and well done - plus it's guaranteed for as long as I own the car. They even did an oil change on my VW (GASP!) without any complications. I'm definitely pleased with their service and professionalism, and I will recommend them to anyone who needs a quality service center in the area. Annie was particularly awesome for keeping me informed, and confirming the work and timeframe so that everything meshed well with my busy schedule! More

Best deal ever Kistler Ford is the best and highly recommended. Deon is knowledgeable, helpful, and friendly salesperson. This is my 2nd vehicle purchase since the Kistler Ford is the best and highly recommended. Deon is knowledgeable, helpful, and friendly salesperson. This is my 2nd vehicle purchase since the 1990s. This is my first Ford vehicle. "Best Deal Ever" I will recommend Deon to my family and friends. Christi is friendly and helpful, too.- paperwork was easy and straight-forward. More

Smooth Honest Sale Lauren helped me with a lease for an Escape Titanium. I believe it it may have been her first she made sure that it had the GPS system but not the aut Lauren helped me with a lease for an Escape Titanium. I believe it it may have been her first she made sure that it had the GPS system but not the auto parking and some other unnecessary options. My husband was in the hospital at the time and I wanted to be able to take him home in the Escape. Lauren fit our budget and the car has been our favorite so far! We will use Lauren again I hope you readers use her also. More

Highly Recommended! Kistler Ford has a terrific, knowledgeable and dedicated sales team that really impressed me. I was very specific about what options and features I wa Kistler Ford has a terrific, knowledgeable and dedicated sales team that really impressed me. I was very specific about what options and features I wanted for my next new vehicle, but no cars in their inventory had what I was looking for. Exceeding my expectations, the staff helped me create a special order that included everything I wanted my new vehicle to have. This was the perfect car buying experience! Definitely consider Kistler Ford for your next new vehicle! More

Very pleasant Deon helped us with our Explorer & was extremely down to earth. There were no airs about him & we would definitely refer him to our friends. He not Deon helped us with our Explorer & was extremely down to earth. There were no airs about him & we would definitely refer him to our friends. He not only sold us the car, he also took the time to show me the "newest features" on the car. (as I had an older car for my trade). We enjoyed talking to Deon & he will be recommended to others. More

Great Place Could not be happier with my experiences at Kistler Ford. Great people willing to help anyone. Everyone is friendly and available to talk about anythi Could not be happier with my experiences at Kistler Ford. Great people willing to help anyone. Everyone is friendly and available to talk about anything needed which makes for an easy car purchasing experience. More

Great Salesman Very Personable and patient, I left with a great car, he helped me find the car that suited my needs. I am happy with the decision I made. Very Personable and patient, I left with a great car, he helped me find the car that suited my needs. I am happy with the decision I made. More

Great staff Everyone that I dealt with, were courteous, and professional. Good experience! I had a good time talking with Deon.We have a few things in common. Sam Everyone that I dealt with, were courteous, and professional. Good experience! I had a good time talking with Deon.We have a few things in common. Same high school, and college. More

Deceptive & Terrible Customer Service The Sales Process: After being contacted by the dealership to turn in my lease early, I called the dealership with one month to go on my lease and The Sales Process: After being contacted by the dealership to turn in my lease early, I called the dealership with one month to go on my lease and was told that I qualify for the Early Bird Program. I was interested in moving forward and found a car on the lot. After speaking with a sales person, I was quoted a payment on the phone. I called back and questioned the low payment and requested the salesperson verify we were both talking about the same car. I was assured by the sales person that it was because of the rebates that Ford had going on at the time. When I arrived at the dealership to sign the lease I was told by the manager that the sales person had made a mistake and didn't include the necessary taxes etc. Despite my frustration with the misinformation I had received, I decided to move forward because mistakes happen. However, last week I received another unexpected surprise. I was mailed a notice of a missed payment from Ford Credit on the vehicle that I turned in. Ford Credit informed me that vehicle paperwork indicated that this was an early termination and I owed the payment. This was never disclosed by the dealer. During the sales pitch, I was 100% under the impression that I was participating in the early bird termination program as that is what I had discussed with the salesperson. At no time did anyone tell me that I was simply terminating my lease early and would owe my last months payment. Of course, if they had told me that was "the deal" then I would have held on to my car for another month. There was no reason for me to turn in the vehicle early and pay two car payments. Customer Service: I called the dealership and talked to their finance department. They referred me to Bob Rogers. Bob admitted that they should have disclosed that it was an early termination but there was nothing they could do to remedy the situation. Basically, I was stuck paying two car monthly payments. Bob promised he would discuss this matter with his managers. He did not return my call for several days. I called him again and left a message. Maxwell Ohnezeit returned my phone call and said the best he could do to remedy the situation was to put a full tank of gas in my car... As someone who is both in sales and customer service, I am truly appalled my experience at this dealership. Frankly, the sales people at this dealership withheld information to make the sale that day. Service Department: On a side note, their service department is as disorganized as their sales department. Prior to turning in my lease I had some work done on my lease. Despite making an appointment (once by phone and once in person), I was not on their list of customers expected to show up. The first time they sent me home and rescheduled. The second time they were able to squeeze me in once I complained about this having had happened previously. More