Yark Chrysler Jeep Dodge Ram FIAT - Service Center

The Service and Repair Department is a Joke! The Service and Repair Department is a Joke. I purchased my last two cars from Yark, my last experience dealing with their repair department has made The Service and Repair Department is a Joke. I purchased my last two cars from Yark, my last experience dealing with their repair department has made a lasting impression and I will never return. My car sat at the repair shop for 3 days before it was even looked at. Once, they looked at it I was told it was a 10 hour job and all parts were in stock. The 10 hour job took them 7 days and the price changed 3 times. More

Service I have a new jeep that has some features I didn't think were working properly. Mike Hehl and his team researched the issues quickly and efficiently t I have a new jeep that has some features I didn't think were working properly. Mike Hehl and his team researched the issues quickly and efficiently to be able to explain the newest tech features on my vehicle. Mike Parks was also involved in explaining the features. More

Oil change and tire rotation All involved were kind and courteous. I'm not sure what else to say. I was in and out in a very short time. No problems. All involved were kind and courteous. I'm not sure what else to say. I was in and out in a very short time. No problems. More

Excellent Service My current Jeep needed to be looked at and Mike Heil and Mike Parks handled the diagnosis of the problem efficiently and in a timely manner. It tur My current Jeep needed to be looked at and Mike Heil and Mike Parks handled the diagnosis of the problem efficiently and in a timely manner. It turned out to be a recall issue. I trust Joe Ziegler when he repairs my car, because I never have to bring it back. It's always done correctly the first time. More

Service department representative was extremely rude . I submitted an unsatisfied review of Yark's service department, specifically Mr. Lopinski. Yark responded to the web site that they would look into t I submitted an unsatisfied review of Yark's service department, specifically Mr. Lopinski. Yark responded to the web site that they would look into the situation and get back to me. I have not heard anything from them ever. We will never purchase from Yark again. Once the sale of the vehicle is made, Yark wants nothing to do with continuing to make sure the customer is satisfied. Charlie's Dodge is more than happy to take customers from Yark and appreciates the new business. More

Yark Auto body did not provide quality workmanship Staff are amicable but I had to go back multiple times to get the job corrected and it still had scratches. I feel the quality checks for the auto bod Staff are amicable but I had to go back multiple times to get the job corrected and it still had scratches. I feel the quality checks for the auto body shop are deficient. More

Exceptional Service I had a problem with my car on Friday evening, called Mike Hehl on Saturday morning. Received a call back within 20 minutes and told to bring in my c I had a problem with my car on Friday evening, called Mike Hehl on Saturday morning. Received a call back within 20 minutes and told to bring in my car. Mike Parks took over when I brought my car in and told me what he felt the problem was. He said Joe Ziegler would fix it. I asked how long I would have to wait because of other obligations and he put me in a loaner, because he didn't want me to have to wait. My car was fixed when it was promised and I picked it up. Mike Hehl, Mike Parks and Joe Ziegler were there to explain what needed to be done and what was and what was not covered under warranty. If I hadn't brought it in to the dealer, a general auto repair shop would have not known about the extended warranty and it would have cost me for the total job. Yark service really takes care of its customers! More

Happy patron Very good service center. Very fast service and great service rep. Job was very comprehensive and completed in a prof manner. Service tech was friendl Very good service center. Very fast service and great service rep. Job was very comprehensive and completed in a prof manner. Service tech was friendly and knew what he was doing. More

installing factory hitch They did a nice job installing the sun roof and the hitch. They forgot one important detail. No power to the trailer harness because someone did not They did a nice job installing the sun roof and the hitch. They forgot one important detail. No power to the trailer harness because someone did not add in vehicle options in dealer connect and the vehicle was not reconfigured. First time I pulled my boat I had no trailer lights. Cost me 102.72 to have another jeep dealer correct the problem. More

Although I didn't purchase my Sebring at Yark, I have taken it to Yark for service since day one. I have been 100% satisfied with both the quality of service and customer service. The car I own is a Chry taken it to Yark for service since day one. I have been 100% satisfied with both the quality of service and customer service. The car I own is a Chrysler Sebring Touring, 2006. I bought it with less than 20,000 miles on it, and some factory warranty left. I had to take it in for repairs within 5 months of owning it, and many, many repairs more within the first year. I purchased an extended warranty based on this experience, and spent the next year and a half having the car repaired. So, I spent my first 3 years of owning this car with it in the service garage more than on the road. In all of my poor experiences with the car itself, I have always been happy with Yark Service personnel. This time Rob Lopinski was the service staff in charge of my case. He did an exceptional job - above and beyond. He was responsive to my inquiries and kept me updated on the progress of repairs. Not only that, but he was responsive to my unhapppiness with Chrysler itself, and he found a replacement part at a discounted rate - also with a lifetime warranty on the parts. Wonderful! Especially considering one of the parts had been replaced 3 times in the last 2 years alone. I am so very grateful to him for that!! He also was very considerate in the overall charges by reducing them lower than the original quote. THAT is true customer service - being sensitive to the unhappiness of a customer and then turning around and doing everything possible to help them out. Thank you Rob Lopinski!!! I will definitely request him from now on!! Now, if I could just get the same customer service from Chrysler itself - Yark could definitely teach Chrysler about customer service. Thank you! More