Yark Chrysler Jeep Dodge Ram FIAT

Very poor experience simply due to lack of communication by the service advisor. He called to originally let me know hands were on my car, it was being looked at. He would update by end of day. End of d by the service advisor. He called to originally let me know hands were on my car, it was being looked at. He would update by end of day. End of day approached with no update so I called and LM. I then called in the AM to followup and was told he would call me right back. By the END of the day I called and he updated me that I needed a new rim/tire. He said the rim would be in soon - he will call with an update. After no returned update I call to see if it's going to be in before holidays so I can make arrangements. I'm told My advisor will call me back. No calls back. At end of day I call and get through to another technician who says he will call in the AM. Any guesses? No call! I call him around noon and he said my rim just arrived and he was hoping it would be done by day end but couldn't guarantee it. Tomorrow at latest. I asked if he would update me by end of day so I can make plans. No call. By this point I am annoyed. I'm told I'd get a call first thing. 1PM next day.... NO CALL. I called in quite annoyed and have to say Leslie I believe is her name, was awesome! She got me my update and told me when it would be ready. THANKS! I showed up to pick it up and only one service advisor was there. Very quiet. She was paging and calling my advisor. I waited near 15 mins.... turns out he was right outside the door just talking the entire time. No respect for others time. My vehicle will not be serviced at Yark anymore. Ask Leslie or whoever the bdc/service helper is that takes calls.... it was RIDICULOUS. No apology upon picking it up or standing there 15 mins while he xxxxxxxxxxx either. Best part... after getting new tires check out how accurately they balanced them! 37 - 39 - 37 - 32 More

Great service department with exemplary customer service by Wayne who kept me informed as to the status of my vehicle at all times. Very satisfied! by Wayne who kept me informed as to the status of my vehicle at all times. Very satisfied! More

Great job to everyone at the dealership. Omar was easy to work with from the being to the end. Very pleased highly recommend. Will be back work with from the being to the end. Very pleased highly recommend. Will be back More

Good work , good timeliness , professional and helpful . Even when I didn’t have service contract the staff are eager to assist with cost effective options Even when I didn’t have service contract the staff are eager to assist with cost effective options More

Sue was great and she kept me informed on the status of a part she ordered for me. She got me right in and she got me right out. part she ordered for me. She got me right in and she got me right out. More

I was treated well, at no time did I feel uncomfortable about the sale. I have yet to have any issues, we’ll see what happens in the future. about the sale. I have yet to have any issues, we’ll see what happens in the future. More

Yark is a very well run dealership that gives its customers fair, professional treatment. If you have not worked with Yark what are you waiting for? customers fair, professional treatment. If you have not worked with Yark what are you waiting for? More

Friendly staff , clean building . Large selection of vehicles . Good trade in value of prior lease . All paperwork done at purchase just waiting on my license plates. vehicles . Good trade in value of prior lease . All paperwork done at purchase just waiting on my license plates. More

Came in to turn in our lease. David Sgro found us a vehicle that suited us. Ritchie got us the price we were looking for. All work was done very prompt and everyone was courteous and friendly. vehicle that suited us. Ritchie got us the price we were looking for. All work was done very prompt and everyone was courteous and friendly. More

The dealership was very helpful and accommodating. I would recommend others to purchase a vehicle from this dealership. The salesman was probably the best I’d ever had dealt with in the ast experience. would recommend others to purchase a vehicle from this dealership. The salesman was probably the best I’d ever had dealt with in the ast experience. More