Yark Chrysler Jeep Dodge Ram FIAT

We purchased our new 2013 Wrangler from Yark in June 2013. In November the check engine light came on. It was nearly impossible to reach the service department. The phone would ring and ring and no o 2013. In November the check engine light came on. It was nearly impossible to reach the service department. The phone would ring and ring and no one would pick up. No one would return our calls. We finally were able to make an appointment. We were told the appointment would take 30 - 45 minutes. When I arrived I was told it would be hours. Yark's driver took me home. I specifically left my phone number with Robert Lopinski. Instead of calling me, he called my husband and said that the part was not in stock, if the part could be delivered, maybe my truck would be ready the next day. We were to have a loaner car if our truck was in the shop over night. He refused that option. He then called my husband again to say that this is a known problem with the Jeep, all the parts in the warehouse are no good, and he could not tell us when the truck could be fixed because Chrysler was working on fabricating a good part to replace all the defective ones made. He said that if he replaced the part with one from the warehouse that it would just go bad again. He said to just drive the truck with the check engine light on. I went back to pick up my truck. I asked Lopinski about the situation. His reply "I already told your husband, just go do the paperwork" and he walked away from me. This is my truck and I gave him my phone number and I now understand that he can't be bothered talking to me. I did go into the office and the receptionist was reading the order saying that I was informed about the call. I said I wasn't because Lopinski said he talked to my husband. She was kind enough to go over the service invoice with me. At one point during that, Lopinski stormed into the office and again said "That is not necessary, I already went over that with her husband!" I am shocked and appalled by his behavior. I was horribly embarrassed and furious! We tried to reach the general manager at Yark, left several messages, and to this day none have been returned. Chrysler suggested Charlie's Dodge. We set up an appointment. The part was replaced. We have had no further trouble. No one at Charlie's heard of what Lopinski was saying about the part being bad. They had the part in stock, I have been driving the truck for several months now and all is well. They were very polite, professional and appreciated our business. Just the exact opposite of what we experienced at Yark service. More

Mike was fantastic! After the sales man we spoke to the night before at the used side, we were thinking we would probably not buy here (or at least not from him) but we dealt with Mike the next day and wer night before at the used side, we were thinking we would probably not buy here (or at least not from him) but we dealt with Mike the next day and were beyond happy with his service! We highly recomend him and Yark now! Thank you so much! More

Scott has always treated me, my family, and any friends I send to him with care and respect. He maintains his professionalism from start to finish all while ensuring the experience of purchasing is informati send to him with care and respect. He maintains his professionalism from start to finish all while ensuring the experience of purchasing is informative and fun. I would, and have, recommended Scott and Yark to many of my friends and family. With salesmen like Scott readily available even after my numerous vehicle purchases, I plan to continue to purchase through Yark. More

I have bought 3 vehicles now from this dealer. My experience recently was excellent. I made contact with the sales person and expressed my interest and my requirements ahead of time. Jerry went to wo experience recently was excellent. I made contact with the sales person and expressed my interest and my requirements ahead of time. Jerry went to work looking for the best deal he could possibly do. Which he did, based on the homework I did on the overall deal. I also had a great experience with the financial team, there was no after-sales pressure to buy additional warrantees, which I understand need to be reviewed as part of the process, there was no real pressure there. This was a good experience and I would recommend this dealership and salesperson to anybody. Good, honest people trying to do the right thing. I was also sole a Nissan, which was not a selection in the above question. Either way, I am very happy with the new vehicle. More

This is our first purchase from Yark Chrysler Jeep Dodge Ram and we will definitely be back! From the initial on-line application to closing the deal, Tyler Rayford and Dave Thomas were GREAT. When my husba Ram and we will definitely be back! From the initial on-line application to closing the deal, Tyler Rayford and Dave Thomas were GREAT. When my husband and I arrived at the dealership we had a certain vehicle in mind that we had found on the website. After being asked what exactly we wanted in a vehicle, what payment we were looking for, and what down payment we have, Tyler found us an even better deal. We were "blown away" that with what we had to work with, Tyler was able to put us in a Chevy Equinox with very low miles, fully loaded, and were we wanted to be with financing. Dave Thomas went "above and beyond" by making sure we received the best interest rates and terms to fit our needs. Something else I found to be GREAT about Yark is that the entire staff, whether they were involved with our vehicle purchase or not, were very friendly and wanted to be sure we had a wonderful experience. Before leaving with our Equinox, I had mentioned to Tyler that I have a few family members and a friend who is looking for a new vehicle and I would send them his way. The first family member, my Great Aunt, contacted Tyler the next business day and is now also a very HAPPY Yark customer. Thank you Tyler Rayford, you made my Aunt's year when she drove away in her DREAM JEEP. I definitely will recommend Yark Chrysler Jeep Dodge Ram to everyone I know and will be returning soon for our next Yark vehicle, a truck for hubby. More

Over the past 15+ years I've purchased/leased about 12 vehicles for my family from the Yark dealership. I acquired my most recent vehicle on November 2, 2013. I've worked with Scott Thompson for most 12 vehicles for my family from the Yark dealership. I acquired my most recent vehicle on November 2, 2013. I've worked with Scott Thompson for most of these purchases. The fact that Scott has been there for a considerable number of years is important to me. He knows my buying habits and my interests, and doesn't apply "high pressure" sales tactics. The Yark dealership has made the process of acquiring the vehicle relatively routine. From the time I decided to bo ahead with the transaction, the paperwork to finalize the transaction was completed in about 60 minutes or so, and I was on my way with a new vehicle. I've used the Yark dealership for service in the past and have found them to complete the work timely, and I've not had to return because something was not done appropriately. More

Scott once again worked with me on my first car purchase. His recommendations between two Jeep models made it very clear which was the better buy for me. My father has worked with Scott several times in the His recommendations between two Jeep models made it very clear which was the better buy for me. My father has worked with Scott several times in the past and confidently recommended him to me at this stage in my life. We have gone with Yark (and Scott) several times in the past and will continue to go back! More

There's no better automobile service department in Toledo, Ohio than Jim Yark! Mike Hehl runs a great department and all the guys are very helpful, courteous and explain in language I can underst Toledo, Ohio than Jim Yark! Mike Hehl runs a great department and all the guys are very helpful, courteous and explain in language I can understand what needs to be done. When my 2005 Jeep Liberty needs service, I'm never disappointed in the Yark Service Department. The work is done in a timely manner and if it's too long to wait, the shuttle is always available for a ride. More

Scott was very helpful in our purchase experience. The entire sales staff for that matter was very courteous, and respected our time and decisions. Finance and the Accessories depts were also very helpfu entire sales staff for that matter was very courteous, and respected our time and decisions. Finance and the Accessories depts were also very helpful. All around perfect experience at Yark Auto! More

I took my 2010 Jeep Patriot in for a recall last week and the staff was really friendly, especially since it was 7:30 in the morning. The service area was well organized and I was in and out in 30 minutes l the staff was really friendly, especially since it was 7:30 in the morning. The service area was well organized and I was in and out in 30 minutes like they told me I would be. Thanks Yark! More