Xtreme CDJR

Sold Wrong Warranty Requested a Chrysler Extended warranty and was sold something else by the finance manager. Didn't realize it until Chrysler/Mopar sent me a letter ind Requested a Chrysler Extended warranty and was sold something else by the finance manager. Didn't realize it until Chrysler/Mopar sent me a letter indicating I had not bought their extended warranty. After calling them (Chrysler) and going over some things I realized I was sold a policy that was not the Chrysler policy. The policy I was sold was an exclusive repair policy for Premier and I would only be able to get my car service at Premier unless I was more than 20 miles away. OMG! AND they refused to give me a full refund on the policy. Not only that I called ahead of time and the Finance Manager said ok to come in ...get there and I'm told accounting left for the day at 4... I called ahead so everything could be taken care of and of course no mention of this! He wanted me to sign a paper that actually said I wouldn't get my money (prorated) back until the car was paid off. Seriously! I was sold the wrong policy on day one. Should get a full refund. Looks like my only choice is going to be small claims. No help from the manager/co-owner who said he would help then said he didn't do refunds on the warranties and kept going back and forth with this saying he could help and then saying he wasn't responsible for the warranty refunds. Geez these guys are not good to deal with, not to mention there are things on my 2017 Pacifica that are actually not functioning and it's brand spanking new! More

cannot get a bill of sale it should be minus two stars no bill of sale after 4 days but avery day i call today is the day they will be mailed by sales manager still no bill of it should be minus two stars no bill of sale after 4 days but avery day i call today is the day they will be mailed by sales manager still no bill of sale after 4 days More

Service Department I was advised that an appointment wasn't needed for service on my truck. I scheduled an appointment online anyway just in case. When I arrived to th I was advised that an appointment wasn't needed for service on my truck. I scheduled an appointment online anyway just in case. When I arrived to the dealership they stated that they could not take the vehicle and I needed an appointment. So I showed the guy my appointment that I made online and he stated that the online scheduling system isn't accurate. They are rude and very unprofessional. I spoke with the service manager, Luis, who appeared to have some sense but he didn't resolve the issue. He stated that I would need to leave the vehicle and they would get to it when they had time. I will never visit Premier again for service. More

Awful I purchased a new charger 1/15, girlfriend purchased new challenger 2/15. We have had nothing but bad experiences. When I purchased my car I was tol I purchased a new charger 1/15, girlfriend purchased new challenger 2/15. We have had nothing but bad experiences. When I purchased my car I was told I was paying for additional warranty that would allow me to get free oils changes. They lied and said I was not covered. Her car is covered but when she took it in her tire came back with a slit. I took my car in for recall, they damaged my car and kept it for 4 days. I requested no repairs done until I could access damage. I get there car is at collision center being worked. John Oliver is the worst manager. He has insulted me on several occasions. I hate to say it but it appears he treats white customers substantially better than blacks. He has insulted me to the point I had to leave to avoid going to.jail. he is an awful person and the service department is not far behind. More

Unprofessional Call the dealership salesman Josh craig had me on speaker phone so there was an echo in room..couldn't understand..he said call me back...guess he did Call the dealership salesman Josh craig had me on speaker phone so there was an echo in room..couldn't understand..he said call me back...guess he didnt want to sell a truck More

Very satisfied customer Premier was one of the best car shopping experiences my husband and I ever had. They make sure to get you the best financing and make sure you are hap Premier was one of the best car shopping experiences my husband and I ever had. They make sure to get you the best financing and make sure you are happy and comfortable with your decision.... I give them a thumbs up!!!! More

purchased a new truck michel and sheldon were great, they knew their jobs well,they walked us through our experience felling comforable ,Im happy with the price we paid and michel and sheldon were great, they knew their jobs well,they walked us through our experience felling comforable ,Im happy with the price we paid and the fact we got a new truck instead of a old one More

Horrible Experience Terrible experience. I would never recommend this dealership. John Oliver the GM made this experience miserable. I was so looking forward to buying an Terrible experience. I would never recommend this dealership. John Oliver the GM made this experience miserable. I was so looking forward to buying another Jeep, From the time I bought my car the dealership had it in their possession more then I did. It took almost 3 weeks to get it because there were a few repairs needed such as a new windshield. Once I received the car, I only had it about 2 weeks when it died. The fuel pump went out. I returned it and was treated horribly. It was a 6 hour job and took them 9 days to complete. The head of the service dept. Luis lied over and over about it being worked on when it had not. I finally pick up my car and the next morning it would not start again. They "looked more into the problem" and discovered a bad relay had shortened out the original fuel pump and kept my car for another 4 days. At this point I complained to John Oliver who fought with both myself and my husband. He said we were terrible customers, he refused to offer any help, told me "I cost him money" because the salesman Percy took pity on me and got me a rental car as this is our only car. He was condescending and belittling. It seemed he was not impressed with my $30,000 purchase. I asked that he wave the $100 fee for the warranty fee as a gesture acknowledging all the issues we had and that they failed to fix my car properly and he refused. He said that since I already had made the statement that I will never return to the dealership there was no point in trying to fix things. He also belittled and embarassed his own worker Percy. Percy offered to bring me to the rental company down the street to get the rental car and Oliver came up to the car and told Percy to get in his office now and that I could wait for a ride. I was mortified by how rude and unprofessional this person is. There is much more details I could go into to explain how horrible this experience was but the main point of this is that John Oliver should not be the face of this company as not only does he treat customers like garbage but also his employees. More

GREAT experience, GO see NEIL!! After months of going to different jeep dealerships and not being 100% pleased with the customer service I was receiving I decided to give Premier Dod After months of going to different jeep dealerships and not being 100% pleased with the customer service I was receiving I decided to give Premier Dodge in New Orleans east a call. I was immediately helped and connected with a salesman. I showed up a few days later and was greeted at the door. The professionalism that was shown right away had me amazed. Neil Dobard was never pushy with me, he was patient with listening to what I was looking for and what I could afford. In the end we were able to come to an agreement and I walked away with the exact car I was looking for at a great price!! Neil could not have been more helpful or better at his job. I 100% recommend you going out to premier jeep in new orleans east to purchase a vehicle. I came in contact with many dealerships with many salesmen along the road of looking for my new jeep and I could not have been luckier to have found Neil and the guys at Premier Dodge!! More

I wouldn't direct anyone to deal with these people ever! To experience what I have gone through, I would never wish that upon anyone! The service over there is very poor and the manager is a pretty bo ever! To experience what I have gone through, I would never wish that upon anyone! The service over there is very poor and the manager is a pretty boy who thinks his stuff don't stink and will never now down to help anyone! I purchased a 30000 2014 brand new vehicle from them and I find myself a month later on foot because it broke on me and because they would not loan me a rental or loaner car! They day it broke down on me for no reason I tried calling them for the roadside number and they would not even help with that! My boyfriend and I was hung up on 3 times! A brand new vehicle is under warranty and they state it when you buy the vehicle roadside and rentals are covered. They are full of lies! Actually they tried to screw me when I purchased it also with the I retest rate.one dealer said one and when I went to sign they had another! These people don't care anything about you! So be very careful when dealing with them! I'm sure you can find much better business elsewhere! More