Wynne Ford
Hampton , VA
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67 Reviews of Wynne Ford
Wynne Ford has premium service and etiquette. Thee by far most rewarding vehicle buying experience. Friendly knowledgeable staff. Convenient hours and service options, The Best most rewarding vehicle buying experience. Friendly knowledgeable staff. Convenient hours and service options, The Best More
Good service,courteous staff and friendly.appoinment was very easy. Outstanding service as always.second time to have my car serviced with them,Excellent service as always. very easy. Outstanding service as always.second time to have my car serviced with them,Excellent service as always. More
If it were possible to provide a negative rating, Wynne Ford has earned it. Dropped my F-150 off in Feb for routine maintenance. Was advised that I needed a transmission fluid exchange and seal replaced. Ford has earned it. Dropped my F-150 off in Feb for routine maintenance. Was advised that I needed a transmission fluid exchange and seal replaced. I authorized the work. Then 21 days later (16 Mar), I have a huge fluid stain in my driveway whereupon I immediately return the F-150 back to Wynne Ford for them to re-check. They had my truck for a week and couldn't find the leak until the day they called and said come pick the truck up. Magically, the leak was found AFTER I got to Wynne. NOTE: I had only driven the truck 38 miles between these 2 visits. Fast froward to 28 Mar. Upon returning home from a trip, I decide to take the F-150 out for a drive. HUGE MISTAKE. Less than 10 miles into the trip, the truck lurches forward, gauges stop working, the instrument panel lights up like a Christmas tree. I stopped at a gas station to check things out, Another mistake. The truck failed to start until it had sat for approximately 15 minutes. I was able to make it to Wynne where I left the truck with a note, "This Vehicle is Unsafe to Drive" I called today for an update only to be told that the police had issued me a ticket for parking in a handicap spot. Wynne Family ... what the xxxx are the police issuing a ticket? I am handicap! No contact by anyone is management. Where the xxxx is Juan (maintenance supervisor)? My message to everyone ... AVOID WYNNE FORD at all costs. On a positive note, Wynne Ford did an excellent job of cleaning my driveway. Lastly, Ellery Smith, service advisor is extremely friendly and listens to your needs. More
I took my 2020 Escape in for an oil change and work on a recall. A sensor went off on the way there. Had to order that part and the 2nd part they needed for the 2nd recall is on back order till April. St recall. A sensor went off on the way there. Had to order that part and the 2nd part they needed for the 2nd recall is on back order till April. Staff was helpful in explaining everything and will follow up when parts arrive. Have bought and had both my 2010 and 2020 Escapes serviced at this dealership. They have my loyalty More
My appointment was on schedule with professional, helpful staff. As soon as my vehicle was ready for pickup, they staff made this an easy and quick process. Thank you! staff. As soon as my vehicle was ready for pickup, they staff made this an easy and quick process. Thank you! More
Appointment process was very easy. Everyone was extremely courteous and work was accomplished on time and very efficiently. Always a great experience at Wynne Ford. courteous and work was accomplished on time and very efficiently. Always a great experience at Wynne Ford. More
Staff very helpful and friendly starting with receptionist on the phone. Vert good service.Even though I don’t have a Ford I come here. The reason there wasn’t 5 stars were return calls were not receptionist on the phone. Vert good service.Even though I don’t have a Ford I come here. The reason there wasn’t 5 stars were return calls were not done and you still don’t have tea bags 😊 More