Wyatt Johnson Subaru

Excellent Service I would give the sesrvice staff a 10 for excellence if it were availble here. From my arrival and greeting from the customer service lad who was extre I would give the sesrvice staff a 10 for excellence if it were availble here. From my arrival and greeting from the customer service lad who was extremel knowledgeable to the amazing technician who discovered my Subaru 2006 Baja problem in less than an hour was totally impressive. I would never take my baby Baja anywhere else. THANK YOU. More

Courteous Service The service department fit me in for an unscheduled visit. They replaced my timing belt since it was soon due. I was furnished a nice loaner vehicle The service department fit me in for an unscheduled visit. They replaced my timing belt since it was soon due. I was furnished a nice loaner vehicle while the service was being done. They also finished earlier than I expected. The service staff was courteous. My Outback has a good health record and I'm a happy camper. Job well done. More

Love our new Subaru We would recommend Wyatt Johnson Subaru dealership. This is our 2nd Subaru and we wouldn't go anyplace else. Salespersons and employees extremely help We would recommend Wyatt Johnson Subaru dealership. This is our 2nd Subaru and we wouldn't go anyplace else. Salespersons and employees extremely helpful, honest, and easy to work with. We gladly make the drive from Kentucky!! More

Well worth the drive!!!!! I wanted a sporty all wheel drive vehicle and since I already owned a Subaru, passed down from my mom, I knew the quality and dependability of the bra I wanted a sporty all wheel drive vehicle and since I already owned a Subaru, passed down from my mom, I knew the quality and dependability of the brand, so naturally I wanted a WRX STI!! Well I was told by another dealer they had one, made the drive and lo and behold it was no longer available. I went home discouraged but my son literally stayed up all night online and calling every Subaru dealership in a 3 state area looking for exactly what I wanted, an STI with all the bells and whistles! I got all kinds of return calls but Deryk Sumner went above and beyond. He called us before the dealer even opened and although they didn't have one on the lot, there was a delivery truck there and he made the effort and found my car still wrapped on the truck!! I told him I'd be there before noon and my son and I drove my trade ins and headed to TN. Now, he had no way to know if I would show or flake out, after all it was a top of the line car and package that I wanted, but when we got there he was ready for us. He was young and I admit to being suprised at his knowledge. But flat out it was his enthusiasm and customer service that made it worth every bit of the drive. I test drove my car with onky 3 miles on it! I wasn't given the run around, I wasn't treated like an idiot or brushed off because I was a woman, nor talked down to because I wasnt exactly dressed for success that morning. Deryk was enthusiastic, personable, and knowledgeable. He even thanked me for my service once he found out I was a veteran. I was actually happy to pay cash and drive home in the exact car I wanted! The Manager also made a point to meet me and thank me for my purchase. All in all this was the best group of people I have ever had the pleasure of dealing with. Even the follow up is exceptional! I got a tin of cookies lol along with a thank you note! More

A New Experience For Me I've been shopping vehicles for months, not by choice but waiting on a competitor's buy-back program. The employees at this dealership, Darci Lusher a I've been shopping vehicles for months, not by choice but waiting on a competitor's buy-back program. The employees at this dealership, Darci Lusher and Daniel Wilson, were patient, understood my circumstances and never put any pressure on me to buy. They tolerated my calls for months and not one time put any sales pressure on me. I'm sure I drove them crazy with my shopping and not being able to decide on a brand. I've owned many brands but only one other Subaru, but it was a fantastic vehicle. Safety, good looks (the vehicle, not me), reliability, great performance, and low depreciation were the deciding factors to stay with Subaru. I have every intention of making this dealership my place of purchase when I am in the vehicle market again. It's a two hour drive one way but is totally worth it. Many vehicles have been purchased by me, and I've been in my share of dealerships more than I can count, but I can say with complete confidence Wyatt Johnson Subaru is at the top of the list. More

Great Buying Experience Bought a used 2011 F150 in June 2016. Best car buying experience ever. Jeannie Kerr was my sales person. She took great care of me. Daniel Jenkins in Bought a used 2011 F150 in June 2016. Best car buying experience ever. Jeannie Kerr was my sales person. She took great care of me. Daniel Jenkins in the service department was awesome and ensured my vehicle was ready to go. A big thanks these two professionals! More

Purchasing a SUV I drove from Memphis today to purchase an Outback from Jeannie Kerr. After a nightmare bait and switch from the Memphis dealer, I requested quotes via I drove from Memphis today to purchase an Outback from Jeannie Kerr. After a nightmare bait and switch from the Memphis dealer, I requested quotes via the web for COSTCO and USAA. I talked to several people at multiple dealerships. Jeannie was the the only one who inspired my confidence. It was worth driving 400+ miles to purchase a vehicle from her. It was a great experience, including processing the paperwork. Thank you, Wyatt Johnson, for your capable staff and service. Patricia King More

Great Experience I could not have had a better experience anywhere else. Ilona helped me find the right car with exactly everything that I wanted and for the right pri I could not have had a better experience anywhere else. Ilona helped me find the right car with exactly everything that I wanted and for the right price. Daniel one of the managers also worked diligently to ensure everything was right and that I was taken care of with purchasing a car from Subaru. Overall the best experience I've had a dealership. I plan on bringing my mother to look into getting a car from Wyatt Johnson! More

Fast comfortable service In and out with ease. Give Taylor Carpenter or Jeannie Kerr a call for 1 on 1 customer ease. Finance staff did wonders to get the perfect fit and ever In and out with ease. Give Taylor Carpenter or Jeannie Kerr a call for 1 on 1 customer ease. Finance staff did wonders to get the perfect fit and everything we wanted in our budget. More

Terrible customer service and business practice overall. If I could give less than one star, I would. I have never felt more unwelcome or disrespected as a customer than I did at Wyatt Johnson Hyundai / Suba If I could give less than one star, I would. I have never felt more unwelcome or disrespected as a customer than I did at Wyatt Johnson Hyundai / Subaru. After attempting to be a REPEAT customer and buy my second Subaru WRX STI from Wyatt Johnson Subaru, their sales manager Brian Burkeen suggested that I take my business elsewhere because a price couldn't be negotiated between a salesman and I. This was after I refused their initial offer of almost 6k over MSRP for a vehicle with no extra features to warrant the mark up. Maybe it's just my time in the military that has contributed to my negotiation skills and belief in fairness between all parties, but there are two things that I won't allow to happen. The first, is be taken advantage of. The second, is let my service to my country be formed in a negative light. Brian Burkeen did both of these things with the comments that he made to me before telling me to take my business to another dealership (which I had already done). Unfortunately, this does not even begin to scratch the service of my problems with Wyatt Johnson Subaru / Hyundai, however, I simply do not have the time to go into detail about all of them. I ended up buying the same vehicle with additional features (for significantly less money) and having it shipped from a Subaru dealership 2 states away rather than do business with Wyatt Johnson Subaru. I will NEVER set foot on their lot again and I warn each and every new Soldier that comes to my unit to not do business with them because of their complete lack of respect. I don't expect special treatment as a service member, but I do expect to be treated as a human being and a valued customer without having my military service thrown back in my face. Not only was I shown zero respect or value as a customer, but I was repeatedly lied to by multiple people at Wyatt Johnson Subaru. Turns out that when you show them hard facts about sales and numbers, they don't like it very much. But not even that will stop them from continuing to lie to their customers. I can only imagine how many other people they have attempted to taken advantage of. It seems to me as though the management at this dealership has a lot to learn in terms of customer service and taking a moment to think before they speak. Sincerely, SGT Owen, Addison United States Army More