Wray Ford, Inc.

Amazing Salesman We bought our 2016 Ford Escape Titanium almost a year ago. Our salesman Ron Sheline made our 1st time new car buying experience so easy and enjoyable We bought our 2016 Ford Escape Titanium almost a year ago. Our salesman Ron Sheline made our 1st time new car buying experience so easy and enjoyable. I explained to him what I did not want in a vehicle and he took me straight to what I wanted. He has helped me so much to understand a lot of the options available with my vehicle. I have and still would send people his way that are looking for a new vehicle... More

Ron Sheline is the man!! Bought a new fusion from Ron Sheline up there at Wray. Super professional and the whole process went really smooth and really quick. I recommend every Bought a new fusion from Ron Sheline up there at Wray. Super professional and the whole process went really smooth and really quick. I recommend everyone go see him. More

We loved everything at Wray Ford! We loved our entire experience at Wray Ford with Ron Sheline, and we will be back to him to buy vehicles for the rest of our lives. He didn't play the We loved our entire experience at Wray Ford with Ron Sheline, and we will be back to him to buy vehicles for the rest of our lives. He didn't play the games so many other salesmen have tried to play with us over the years. I would definitely recommend him to anyone in the market for a vehicle More

No Problems We have used the service department several times and have had no problems. They where very accommodating to our problem and fixed it in a timely fash We have used the service department several times and have had no problems. They where very accommodating to our problem and fixed it in a timely fashion. We have had warranty and routine maintenance with no problems. More

Service Under New Vehicle warranty is not acceptable Took my vehicle a 2015 model under the mfg warranty to them on 12/29/15 after making an online appointment on 12/16/815. Was told when I got there, Took my vehicle a 2015 model under the mfg warranty to them on 12/29/15 after making an online appointment on 12/16/815. Was told when I got there, I had NO appointment after finding out I had booked it online. Service individual Reggie said the online system did not work when booking appointments, that he was trying to have it "turned off". The fact of the matter is that the web page is a Ford initiated one that the dealership's crappy software does not interface with properly. After this individual rebuffed me he told me the "transmission guy" had seven jobs ahead of him and was working on one, could not get the under warranty Ford product in for at least a week, likely because I did NOT purchase it at this particular dealership. Was told I could not have a courtesy car either until after the service people had confirmed what the problem was, one that I already identified to him. The rear seal of the transmission was leaking, all one had to do was look under the vehicle to see the leak! Upon leaving and returning home some 35miles away, I faxed a letter to the owner George Wray and to the General Manager Greg Snellings. Mr. Snellings apologized and made an alternate appointment for service the following week 1/4/16, also agreeing to provide a loaner car as well. This problem should have been a quick and simple fix that took them all of 3 days to accomplish because of lack of parts (a transmission seal that fits at least 10 other Ford model vehicles). The Service Manager never contacted me and passed me off on a nice young man named Jerry to write up the repair order and get the repairs ultimately done. I think Jerry did everything proper but I am not buying the delay in the parts order, something that shoud have been available locally or in stock at the dealer. I belive the Service manager Henry Braud deliberately held the parts order or caused the delay in getting the repairs done the same day as his form of retribution against me as he likely got chewed out by the GM. The question that begs response is why on earth does the Service Manager schedule or allow to schedule at least 7 days of work with one transmission service guy? Does he need more help? The Service Manager admitted that some vehicles had been sitting at their shop for over 3 weeks awaiting repairs or parts or both. The GM Snellings advised me on 12/29/15 that yeah, I could bring the vehicle in that day but it would sit at least a week before repairs are initiated. THis is NOT the FORD way as I am a stockholder and have had many more positive experiences with Ford dealerships in Texas where I usually take my vehicles. Wray Ford's service department is deficit and it is likely the result of xxxx poor Service Management with the way the appointments are backed up. I called once before to get another FORD vehicle that was under the ESP warranty but was then told they had a backlog of at least two weeks before anyone could look at it let alone repair it. If you cannot get service after the sale, then the purchase is pretty much worthless as is Wray Ford's service department management. I do not experience this sort of crap when I take it to a dealer in Texas EVER and yes, they provide a loaner car if the vehicle is under warranty or has a FORD ESP warranty on it, which ALL my vehicles do. I want to emphasize that the Service Advisor Jerry was nothing but helpful, professional and polite but I suspect he'd drawn the short straw to handle me as the Service Manager did not even bother to speak to me. I WAS considering purchasing a new Escape for my wife there but I am leary of buying ANYTHING from this dealership as being able to get timely and professional service is a high priority to me with over $100K in Ford vehicle ownership and a Ford owner since 1969. Very disappointing and unprofessional experience overall with this dealer. More

Bad costurmer service!!!! First problem with my very expensive NEW TRUCK... brakes went completely out..towed it to service.. Few days later ask for a courtesy car. Answer no. First problem with my very expensive NEW TRUCK... brakes went completely out..towed it to service.. Few days later ask for a courtesy car. Answer no. Was secretly told to ask for service manager. Got a curtesy you car rite away. Odd but if that's the way you wanna do business ok.. Second problem, kept putting me off, finally said you guys have to take it in and give me a car. Immediately nope no car, I said how do you know last time had to go thorough manager.. Anyway got car.. Truck fixed in one day, amazing, went to pick it up.. Oh my cracked wind shield , with a chunk of glass broke to start the crack rite in front of drivers face . I think I would've noticed that. Out 400 dollars. NEVER AGAIN EVER EVER!!!! More

Great sales experience, poor communication after We traded in our vehicle and the salesman and finance manager were both great about getting us a good deal and great financing. However, the truck th We traded in our vehicle and the salesman and finance manager were both great about getting us a good deal and great financing. However, the truck that we traded in did not get paid off and we got a collection call from the finance company. When we reached out to Wray's payment department, we were told the check did not even mail out until 3 weeks after our trade in date, and then they mailed it to the wrong department, so they had to send it again. We are still fighting to get confirmation of payoff. There is a risk it can go to collections and it's not our fault. Wray Ford has the truck, not us! Everytime we call Amy at the payment center, she is never available, and won't call us back when she says she will. Our salesman is doing his best to try to assist, but once the deal is done, he really doesnt have much he can help with. Absolutely disappointed that we could not trust this dealership to payoff a truck that we traded in to them. It's a shame, as we really were very happy with the salesman and the financing experience. More

New ford Worked very hard to get us a deal. Would purchase another vehicle from them. Finance people were very knowledgable. Knew what rebates and deals were a Worked very hard to get us a deal. Would purchase another vehicle from them. Finance people were very knowledgable. Knew what rebates and deals were available. More

Great dealer!! Overall great experience shopping with this dealer..easiest car purchase I've ever had..Staff was extra friendly and knowledgeable ... Would highly re Overall great experience shopping with this dealer..easiest car purchase I've ever had..Staff was extra friendly and knowledgeable ... Would highly recommend Wray Ford!!! More

After deciding to purchase a new car a few months ago, I went to the dealership that I have been doing business with for years. Over the last ten years I have purchased three cars and have been very satisf went to the dealership that I have been doing business with for years. Over the last ten years I have purchased three cars and have been very satisfied with my purchases. I have purchased cars from other dealerships, but always return to this dealership. More