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World Volkswagen

Neptune City, NJ

Overview
Employees
Reviews
Vehicles
5.0
1,468 Reviews
World Volkswagen is the fastest growing Volkswagen store on the Jersey Shore. Located just west of exit 100 of the Garden State Parkway, we have a complete selection of new and used cars and trucks ready for immediate delivery!! Each car goes through a rigorous 118 point inspection, road test, and a complete detail. Call us today at (877) 332-8861. for a no obligation demonstration and test drive! Visit our website at www.worldvw.com for our complete inventory and for finance and lease options on the vehicle of your choice!
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4075 NJ-33

Neptune City, NJ

07753

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Showing 1,468 reviews

March 20, 2016

Most horrible dealer in the US possibly the world! These guys will lie and over charge you for fees they cannot explain. We paid over $700 in unexplainable fees. Etching of windows -$300 Governm More

by Car buyer
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Justin Simcox
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2016 -

World Volkswagen responded

Hello Car buyer, I'm sorry to hear that you were disappointed with the fees associated with your car purchase. As you may know, every customer is required to pay document fees. Moreover, window etchings are an important measure to take to ensure your vehicle's safety against theft prevention. If you have any questions, please feel free to contact us at (732) 922-1500. Best, The World Volkswagen Team

Aug 30, 2016 -

Car buyer responded

Window Etching is NOT required by law and as a matter of fact listed as OPTIONAL in the contract we signed. However YOU MADE US PAY $300 anyway! You are a loser and very dishonest. How about offering my $300 back for window etching. DO THIS TO PROVE YOURSELF AS HONEST AND FAIR and contact me to tell me you will refund my money for this. Other dealers do not charge for this. my number is 732-546-1139.. GO AHEAD AND CALL ME !!!!

March 19, 2016

Excellent service and great folks Thanks for a great car buying experience Joe, Mark and Luke. I love my SUV! Even though it's not a VW, their service was excellent! Simon More

by SequoiaDriver86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Scarpino
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Mar 21, 2016 -

World Volkswagen responded

Hi Simon, Thanks for your review and congratulations on your new Sequoia! I am so happy to hear that you enjoyed your car buying experience with Joe, Mark & Luke. They are wonderful salesmen who truly care about World VW's customers, and aim to find them the perfect vehicles to meet their needs, even if it's not a VW! We really just want you to leave 100% satisfied with your purchase, and if makes me so pleased to hear that you love your new SUV! I appreciate that you chose World and I hope you have a blast in your new car! Best, Justin Simcox, GM

March 19, 2016

Great car buying experience at World VW I had viewed a vehicle online and made an appointment to come in two days later. When I arrived, I was immediately greeted by Robert Desantis who help More

by Tony S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karissa Cordoma, Kevin Ward, Mark Mendez, Robert Desantis
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Mar 21, 2016 -

World Volkswagen responded

Hi Tony S., Congratulations on your new GTI! I am so excited for you, and I know that you will love driving it! Thank you for taking the time to leave us a review about your experience at World VW. It makes me so happy to hear when customers describe their car buying experiences with us as enjoyable. Robert truly cares about helping his customers, and he is an excellent salesman. He does a wonderful job representing the World brand, and I am thrilled that he got you into the exact car you wanted! I appreciate that you chose World, and I look forward to seeing you for your first oil change! Enjoy your beautiful new GTI! Warmly, Justin Simcox, GM

March 16, 2016

Good service and no hounding Recently purchased 2014 Subaru from World VW and was very happy with the salesman Steven who did not pressure me or make me feel obligated to buy a ca More

by skezel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Alfano Jr
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Mar 17, 2016 -

World Volkswagen responded

Good Morning skezel, Congratulations on your new Subaru! I am so happy to hear that you enjoyed your car shopping experience with Steven. At World, we want our customers to feel comfortable when shopping and never to feel pressured. Car shopping should be fun! Steven is a great salesman because he truly has his customers' best interests in mind. He will do everything in his power to find you the perfect vehicle to match your needs, and he is an important part of the World team. I really appreciate that you took the time to leave us a review, and that you chose World. Enjoy your new Subaru! Best, Justin Simcox, General Manager

March 15, 2016

Excellent experience We went to Workd VW to buy my son his first car. He wanted a stick shift in black but they didn't have it in stock. The salesman, Steven, was helpful More

by Jsimon1422
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Alfano Jr, Danielle Labetti
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Mar 15, 2016 -

World Volkswagen responded

Hi Jsimon1422, Thank you for the kind review and congratulations to you and your son on the new car! I'm so happy to hear that Steven was able to help you find the car that your son wanted, even though we did not have it in stock at the time. We really strive to help our customers and to exceed their expectations, so if a car that you are interested in is not in our lot, we will always find a way to get it for you! Steve does a wonderful job representing World and our values and he's an important member of our team. He will be so thrilled to read your review. It was wonderful to meet you, and I appreciate that you chose World. I hope that your son loves his new car! Best, Justin Simcox, GM

March 13, 2016

Everything Expected and more! I was looking on line researching a replacement Beetle for my daughter. World VW had a 2013 that was everything we were looking for. Karissa was very More

by Gearhead
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Desantis, Mark Mendez, Karissa Cordoma, Karissa Cordoma, Mark Mendez, Robert Desantis
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Mar 14, 2016 -

World Volkswagen responded

Hello Gearhead, Thank you for your outstanding review! I really appreciate that you took the long trip to visit our dealership, and I am so happy that we could help you and your daughter find the perfect car to replace her Beetle. Please congratulate her for me on her new 2013 Beetle! I am so pleased that you had a wonderful car buying experience with Robert, Mark and Karissa. Our team does an excellent job of working together to provide the best customer service possible. They are vital to the success of the World brand, and I am lucky to have them. Thank you again for your review and for choosing World. Please do not hesitate to call us if we can ever assist you with anything else in the future. I hope your daughter enjoys her new Beetle! Best, Justin Simcox, GM

March 12, 2016

Buying. A car They both were great customer service good job. Super happy with my car purchase. Great service. Thanks for all. The help dean and Danielle where More

by Shawn Morasch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wegman's , Dean DeSantis, Danielle Labetti
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Mar 14, 2016 -

World Volkswagen responded

Hello Shawn, Congratulations on your new car! Thank you for choosing World and for taking the time to leave us a review. I'm thrilled to hear that you had an enjoyable car buying experience with Dean and Danielle. Customer service is extremely important to us, and we always want every car buying experience to be fun and never stressful. Danielle and Dean do a great job helping us to achieve this goal. They are important members of the World team, and they do a wonderful job representing our brand. Thank you again for your review. Have a blast in your new car! Best, Justin Simcox, GM

March 11, 2016

Amazing experience! I recommend this car dealership to anyone. Excellent service, very friendly and helpful. Amazing experience. Will be giving the good word out about my More

by Dixarelyssantana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Desantis
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Mar 14, 2016 -

World Volkswagen responded

Hello Dixarelyssantana, Congratulations on your new car purchase! I really appreciate that you chose World, and thank you for your outstanding review! I am happy to hear that you had an enjoyable car buying experience with Robert. Robert is an excellent salesman who truly cares about assisting his customers, and I am pleased that he got you into the perfect car to meet your needs. Thank you so much for your recommendation of us, and I hope you have so much fun driving your new car! Best, Justin Simcox, GM

March 10, 2016

Best Experience I have had! Thanks Robert DeSantis! Came in on Friday to look at a car I wanted- Robert DeSantis quickly greeted me at the door. He got the snow off of the Charger and I went on a test d More

by ShayneC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Desantis
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Mar 10, 2016 -

World Volkswagen responded

Hi Shaynec, Congratulations on your new Charger! That is such a gorgeous car, and I know that you will turn heads everywhere that you go! I am so pleased to hear that you had such a fantastic car buying experience with Robert. Robert is one of those salesmen that customers find themselves returning to because he is so attentive, knowledgeable and genuine. He is an important member of the World team and he does an excellent job representing our brand. Thank you for choosing World and for your kind recommendation. Have a blast in your new car and we hope to see you again soon! Warmest Regards, Justin Simcox, GM

March 10, 2016

Super Experience Dean DeSantis greeted me and was very professional from the moment we drove up. Love my new car purchase (VW Beetle Convertible) Dean took care of ev More

by xxxxxx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean DeSantis
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Mar 14, 2016 -

World Volkswagen responded

Hello xxxxxx, Congratulations on your new VW Beetle convertible! You made a great choice, and I know that you will love driving your convertible with the top down this summer! I'm so happy to hear that Dean was able to get you into the car that you truly wanted and that he provided you with an overall positive car buying experience. Dean is an excellent salesman and he really cares about finding his customers the perfect car to meet all their needs. Dean does a great job representing the World brand and he is an important member of our team. Thank you for choosing World, and we hope to see you again in the future! Have a blast in your new car! Warm Regards, Justin Simcox, GM

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