World Toyota

Thanks to Ken at World Toyota on Peachtree industrial in Atlanta Georgia. Ken gave excellent guest service on my visit today. Atlanta Georgia. Ken gave excellent guest service on my visit today. More

I have been going to World Toyota for over 17 years both to buy cars and for service. I have always been very pleased with them until a visit on December 15, 2021. I took my Camry in for pre-paid services to buy cars and for service. I have always been very pleased with them until a visit on December 15, 2021. I took my Camry in for pre-paid services (oil change). The dealership was very busy but the check-in process was efficient and the personnel were friendly. I was told that my car would be ready in about 1 1/2 hours. This was expected because they were busy so I went home. I received text within that time that my car was ready and to see an identified service advisor. Everything seemed great until I arrived to pick up my car about 15 minutes later. The service advisor was no where to be found. About 10 minutes later, he appeared at his counter and without any other greeting asked "What did I want?" I told him my name and I was there to pick up my car. He started typing and then printed out a document and the next thing he said was the service was about $70. I replied that this was a pre-paid service. Without any other comments he started typing again. Another person came up to his counter and started having a personal conversation with the advisor as if I was not there. After they finished their conversation the advisor handed me papers and said I need to sign twice on page 1 and twice on page 2. These papers reflected that the services were pre-paid but the advisor said nothing to me other than sign the papers. He then handed me my keys. I asked where my car was and he said it was outside and pointed in a direction. This was not normal because in the past my car was driven into the service bay and I didn't have to go looking for it. I went in the direction the advisor had pointed. My car was not there, but at the other side of the lot. When I went to get into my car, the seat had been moved all the way forward and raised up. Additionally, the plastic was still covering the seat and there were dirty napkins on the front floor. I also noticed that something had been split on the console but had not been completely cleaned up. I then realize that the napkins had been taken from where I normal keep extra napkins. I was not happy that they car had been left dirty and the seat in a position that I could not get into the car without having to adjust all the seat settings. I went back inside to see the service manager, John Pitera, but was told he would be busy for awhile with a meeting. I left angry and got back in my car. When I turned the car on, I then noticed all the dash informational settings had been changed to ones I was not familiar with. However, I didn't notice until later that night that my automatic headlights had been turned off. When I got home, I called back to World Toyota in an attempt to reach Mr. Pitera. I got a voice mail so I left him a message. He did not return my call. I called again the next morning and spoke to a receptionist who said Mr. Pitera was not available but she would send him a text message that I had called the previous day and that I wanted to talk to him about my experiences from the day before. Mr. Pitera never returned either of my calls. It appears that the poor service I received at World Toyota starts with the service manager, Mr. Pitera. More

We went to place a $500 deposit on a RAV4 LE 2021 and Beth from Sales told us we can cancel the deposit if we don't want the vehicle. We found a better deal 2 days later and asked them to cancel the depo Beth from Sales told us we can cancel the deposit if we don't want the vehicle. We found a better deal 2 days later and asked them to cancel the deposit. The sales agent said we had to come to the store in person to cancel and later on the manager called us. He said we were wasting their time and threatened to not refund the deposit. We have now filed a dispute on our credit card. Thanks! More

Hit some stuff in the road today on my way into work, tire light came on...psi on all tires dropped to 27. I live an hour away my Toyota dealership would have been closed if I went home or they just wou tire light came on...psi on all tires dropped to 27. I live an hour away my Toyota dealership would have been closed if I went home or they just wouldn't have serviced car due to time of day. Thank you for getting me in without an appointment, advisor Adam Gurreri was very helpful in getting me in with no problem. Definitely consider switching to your dealership to do my service after today's experience. Thank you More

Terrible service after you buy a truck. Never got the GA tag. They would not give us an extension either. tag. They would not give us an extension either. More

The most crook, unprofessional, serviced. Lies, fraud do on so forth. Cannot recommend to anyone on so forth. Cannot recommend to anyone More

If I could give zero stars I would. Lot Manager Willie Yarbrough makes sexist and racist remarks to fellow Toyota employees. As someone who has worked there for as long as he has, youd think he would know Yarbrough makes sexist and racist remarks to fellow Toyota employees. As someone who has worked there for as long as he has, youd think he would know how to address and interact with his coworkers. Youd also think that he would want to leave those evil statements in the past, given he is an African American himself. Unfortunate people like him are stuck in the 1960s, he shouldnt have a job if he conducts himself in such a way. Shameful More

This is my second issue with this service center. This time they lost my wheel lock key. They put very old key after i told about the loss. I don't know if this key would work. When i ask how much new wou time they lost my wheel lock key. They put very old key after i told about the loss. I don't know if this key would work. When i ask how much new would cost they said it cost $45. They should have given me new set of key and nuts after they lost my key. Very unprofessional service. More

Found a RAV4 on FB Marketplace and it was just what I had been looking for and at a good price. I sent a message to World Toyota to confirm the price and got a reply that the price is correct. She sent my in been looking for and at a good price. I sent a message to World Toyota to confirm the price and got a reply that the price is correct. She sent my interest to someone in sales. The next morning I received an email from Clarence Cheung, Sales Manager who said he could help me. I pulled the post up on Marketplace and found they had added over $4,000 to the price. I replied to Clarence asking about this price swap and have never received a reply from Clarence since. BE CAREFUL when dealing with this company that seems to have no ethics or morals. More

I went in for a tire rotation and oil change just to leave and find out they bent my rims. I had no prior issues before bringing it in and I called multiple times to let management and the technicians k leave and find out they bent my rims. I had no prior issues before bringing it in and I called multiple times to let management and the technicians know. My car is drivable after I had to come out of pocket for mew tires since they bent my rims More