World Toyota

They provide best customer service specially the Service Advisor: Alana Collins is kind person thank you very much for your kind service Advisor: Alana Collins is kind person thank you very much for your kind service More

Nick was a great associate. He was very helpful. He even called me for a follow-up. He was very helpful. He even called me for a follow-up. More

All the staff members from the sales person to the financial services to the collision department and the service department were efficient and knowledgeable. I really have two people that stood out f financial services to the collision department and the service department were efficient and knowledgeable. I really have two people that stood out for me and that is the Mitchel in the finance department. He went out of his way to make the experience pleasurable. I also want to get acknowledge Karen Stafford in the collision department. She handled herself well when I was impatient and wanted my car. She never raised her voice and when she couldn’t do any more she reached out to her supervisor for assistance. She never showed any ill will towards me after my yelling at her. More

Consistent deplorable service and communication. ..I only return because my tires are under warranty at the World Toyota Chamblee, Georgia location...in October I complained for having had to wait fo ..I only return because my tires are under warranty at the World Toyota Chamblee, Georgia location...in October I complained for having had to wait for 3 hours...today 12/18/2023 they outdid themselves by having me wait for 5 full hours ..in at 2:01pm and out at 6:55pm. More

Excelente servicio en todo! Lo recomiendo en todo aspecto para que pregunten por Sebastian, habla español e inglés y es súper amable Lo recomiendo en todo aspecto para que pregunten por Sebastian, habla español e inglés y es súper amable More

Busy but still did a good job on my Highlander. Service coordinator kept it moving. Service coordinator kept it moving. More

I waited in my car for 15 minutes before someone greeted me, even though employees were standing around not doing anything. I could have asked someone how the process worked, but I was curious to see how l me, even though employees were standing around not doing anything. I could have asked someone how the process worked, but I was curious to see how long it would take. The service person told me it would be 2 1/2 hours for an oil change, which was OK with me, but I never received any text updates even at the 2 3/4 hour mark and when the vehicle was completed. I saw the vehicle being driven to the completion area. My representative was kind enough to proactively comp my oil change for the excessive wait, but I know World Toyota is capable of providing a much better customer experience if they gave it some thought. I'd be happy to discuss my experience in detail with the service manager to suggest some specific improvements. More

Hi Toyota, I just wanted to let you know that I am having the worst experience with your company, and I am very disappointed! I know now that this will be my last purchase from Toyota, I have been a loyal cu the worst experience with your company, and I am very disappointed! I know now that this will be my last purchase from Toyota, I have been a loyal customer for years with Toyota. Not only me but my whole family have Toyota too, but we won't do business with you again. My case number is #230914001347 The transmission broke on My 2019 Toyota Camry with only 73K and it's been waiting for a new Transmission since September 12th, 2023. so, it's been more than three months. until now they do not have a date for the part to be delivered. I am very disappointed with how they treated me when I called the headquarters and complained. Also, I have been paying for my rental car since then because they refused to give me one. More

Friendly and knowledgeable staff, quality work, accurate estimates and helpful reminders in upcoming maintenance. Even during a holiday week they completed work under the estimated time frame. Very pleased. estimates and helpful reminders in upcoming maintenance. Even during a holiday week they completed work under the estimated time frame. Very pleased. More

Great service dept. Changed oil quickly and as promised. Service writer was friendly and very helpful. Changed oil quickly and as promised. Service writer was friendly and very helpful. More