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World Subaru

Tinton Falls, NJ

4.9
3,586 Reviews

688 Shrewsbury Ave

Tinton Falls, NJ

07701

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Showing 3,586 reviews

August 24, 2015

Minimal customer service no help provided Went to world subaru to look into leasing a 2015 outback. After standing around for 30 minutes with no help i walked up to a salesman and asked to see More

by Njc877
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Unknown
Aug 24, 2015 -

World Subaru responded

Hi Njc87 I'm sorry that this occurred. I assure you that you did not receive the usual World customer service. If you refer to our other reviews, you will see that our staff is usually very knowledgeable, friendly, and willing to help our customers in any way that they can. We really care about our customers, and I promise that this will not happen again in the future. Thank you for your feedback. Warm Regards, Joe Wajda, GM

August 22, 2015

Pleasant car purchase. Purchased a used 2012 Nissan Altima. Girsh Berman was our sales rep. Isaac Nissim handled our financing. No pressure and very professional. Highly rec More

by Altima2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Girsh Berman, Isaac Nissim
Aug 24, 2015 -

World Subaru responded

Hey Altima2012, Thank you for the review & recommendation, and congratulations on your new Altima! You made a great choice; you will have so much fun in your new car! It's great to hear that Girsh and Isaac were able to offer you assistance and a positive experience purchasing your car. They are valued members of the World team, and we are so lucky to have them. Thank you for choosing World, and enjoy your new ride! Warm Regards, Joe Wajda, GM

August 22, 2015

2 World Subaru Outbacks in 11 months Tim Stewart earned my business when he was cutting his teath at World Subaru 11 months ago. He did so by being attentive to my questions and customer More

by Jim S Jersey Shore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Wajda, Mike D'aiello, Mike Lomazzo, Michael Warnock, Tim Stewart
Aug 24, 2015 -

World Subaru responded

Hello Jim S, Thank you so much for the review! I am so happy that Tim Stewart has been so helpful to you. He is an amazingly hard working employee, and he really goes the extra mile for his customers. Tim is a vital member of the World Subaru team, and he does a great job representing our brand. Thanks so much for being a loyal World customer, and enjoy your new car! Best, Joe Wajda, GM

August 21, 2015

Stress-free buying experience From the first interaction I had through Internet sales, to the sales representative, I didn't feel any pressure. We were very pleased with our salesp More

by MBwithanewsubaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike D'aiello, Dan Greco
Aug 24, 2015 -

World Subaru responded

Hi MBwithanewsubaru, Thank you for the review! Your review made me so happy. We really aim to make car shopping fun and it's so great to hear that you had a stress-free experience with us! Dan and Mike are important members of the World team, and they really care about their customers. Thank you for the recommendation, and congratulations on your new car! Warm Regards, Joe Wajda, GM

August 21, 2015

Good, customer-centered My search was in-between model years, not many old models remaining, not many new models yet in stock. Dan offered to search other dealers to find me More

by WhiteWithMoonroof
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Greco, Michael Warnock
Aug 24, 2015 -

World Subaru responded

Hey WhiteWithMoonroof, Thank you for the review and congratulations on your new car! I am so happy that Dan was able to find the type of car that you were looking for. We will always do whatever it takes to get our customers the cars that they want. We are not happy unless you are 100% satisfied. Thanks again and enjoy your new car! Best, Joe Wajda, GM

August 20, 2015

thank you very friendly, direct and straight forward transaction Online help was terrific, thanks to Kristy, very prompt response Girsh was very helpful in th More

by 1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Girsh Berman, Kristy Liberti
Aug 20, 2015 -

World Subaru responded

Hello 1234, Thank you so much for the review. I am so happy to hear that you had a great experiences from digital customer service with Kristy to your dealership experience with Girsh. Kristy and Girsh work very hard to help customers and they really care about each and every one. They are great examples of everything that World Subaru stands for, and we are lucky to have them. I really appreciate that you chose us at World Subaru, and if you need anything in the future, please stop in or give us a ring. Best, Joe Wajda, GM

August 17, 2015

Very quick and smooth transaction Came in to the dealership around 11 and Met with Girsh Berman and advised him that I needed a specific car right away and that I was in Hurry. We qui More

by M5Serge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Girsh Berman
Aug 18, 2015 -

World Subaru responded

Hello M5Serge, Thank you for taking the time to leave us a review! I am so thrilled that you were able to purchase the exact car that you wanted in a short period of time. We know that our customers are very busy, so we do our best to ensure that the car buying experience is quick, painless, and stress-free. I am pleased that Girsh was able to assist you. He is a valued member of the World team, and he is a genuine, hardworking guy. He does an amazing job representing the World brand, and we are lucky to have him. Congratulations on your new car, and thank you for choosing World Subaru! Best, Joe Wajda, GM

August 16, 2015

Couldn't have been better! Thank you, Joe Wajda and Girsh Berman. I'm still amazed that our experience at World Subaru was so easy and pleasant. Girsh started by asking us what More

by lourg
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Wajda, Girsh Berman
Aug 17, 2015 -

World Subaru responded

Hi lourg, Thank you so much for your heartfelt review-it brought a smile to my face. I am so happy that you had a great experience with us. Girsh is a great example of a hardworking, honest, knowledgeable salesman, and he really cares about each and every one of his customers. He does such a great job portraying the values of World Subaru, and we are lucky to have him. Congratulations on your first Subaru; you made a great choice and I promise you will not be disappointed! Enjoy your new ride, and it was a pleasure to meet you. Warm Regards, Joe Wajda, GM

August 14, 2015

Best car buying experience ever! I'm a first time Subaru owner and my experience working with Glen 'JR' Miller made it the best car buying experience ever. After shopping around at o More

by Chris E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen "JR" Miller
Aug 14, 2015 -

World Subaru responded

Hi Chris, Congratulations on your Subaru! You are going to love the brand and purchase you made. It's really nice to see you felt treated like family when you visited us. We try our best provide a professional yet friendly experience because we really value our customers. If you need anything else please let us know. Thank you for recommending us! Best, Joe Wajda, General Manager.

August 12, 2015

waste of time i called this dealer to schedule a test drive of a WRX. Spoke to Franz who spoke to his manager to okay the test drive. Franz said the car was availab More

by carguy22
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Frantz Napoleon
Aug 12, 2015 -

World Subaru responded

Hi carguy22, I am very sorry about our mistake regarding the vehicle you came in to see. Please allow us to reimburse you for the gas used that day and the inconvenient situation we put you in. We'd be happy to fill your tank and wash your car. I reached out to you yesterday (8/11) and left you a message on the number you provided to us as I'd like to speak to you personally in order to apologize. This was a complete oversight on our part and in no way did we intend to waste your time just to get you into our dealership. We have and continually get many WRXs in stock and would love to win you back and make you a member of our family. Again, I'm sorry for the mistake and hope that you get accept our apology and take us up on our offers. Best, Joe Wajda, GM.

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