Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
World Hyundai Matteson
Matteson, IL
984 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 984 reviews
August 25, 2009
Customer service is terrible here in that they use deceptive methods to lure people into the dealership. What happened was, I called and spoke to Melissa. I asked her if they would match another Hyu deceptive methods to lure people into the dealership. What happened was, I called and spoke to Melissa. I asked her if they would match another Hyundai dealership's price on a Hyundai Elantra. I gave her the price, and she said they would not only match but "beat" the price. So, that statement got me in the door. She told me to ask for Melissa, who they couldn't find and she couldn't then help me so they gave me to a different salesperson. After about 1.5 hours (due to making you test drive a car, talk to this person and that person, etc), the best price they offered was $5000.00 above what they told me on the phone they would "beat". Brian (the owner or general manager--not sure which)offered the excuses: Melissa should never have promised you a price on the phone and that he just yelled at her about it, or she must have meant the price she promised included your trade-in, or that number the other dealership gave you is impossible, etc. Regarding the claim that Melissa's promised price included trade-in rebate, this was totally not true because I had called her back a few minutes later after the initial phone call to clarify that my trade-in would be taken off on top of the price she quoted. Brian made it seem like it was a one-time mishap and they don't usually do business that way. (I'm very skeptical about that, but I'll let the reader decide that). I have since had experiences with other dealerships (Toyota and Honda and Kia) that did not use such deceptive practices. They quote you a price by phone that they honor. They don't lure you in the door with a lie. More
by dcdka
Employees Worked With
Brian, Melissa
August 21, 2009
We got quoted a price multiple times over the phone but then even calling 2 hours before we went in only to find out that the price really didnt exist. And it was all A SCAM. DO NOT GO THERE then even calling 2 hours before we went in only to find out that the price really didnt exist. And it was all A SCAM. DO NOT GO THERE OR IF YOU GO MAKE SURE YOU GO KNOWING THAT THE PRICE MAY NO BE REAL. More
by swim2003i
Employees Worked With
internet services
July 11, 2009
Well, the deal went pretty okay. We did not get our promised price because the salesperson who was supposed to be here and give us the deal was NOT here (although he will still get credit for the sale, promised price because the salesperson who was supposed to be here and give us the deal was NOT here (although he will still get credit for the sale, if you can believe that!!!). However ,we were able to settle on a decent price that we were okay with...the car itself is great ('09 Elantra GLS model) and I liked its performance on the test-drive. I look forward to permanently owning it. All in all, I would say that this dealership is so-so though. More
by RUNEOFMAJESTY
Employees Worked With
DENNIS WIPPO
July 09, 2009
Very helpful and the finance area was great to deal with. Getting a 4.99 72 month loan was fantastic. The finance agent was great to work with. I would buy another car from this dealership. I like the fac Getting a 4.99 72 month loan was fantastic. The finance agent was great to work with. I would buy another car from this dealership. I like the fact there is a lifetime warrantee on the powertrain. More
by dethompson2
Employees Worked With
dennis wippo & tom primbus
June 20, 2009
I have purchased several new cars in the past 4 years. This experience at World Hyundai was the best of all. My questions were answered truthfully and fully. The sales staff and finance staff were obvious This experience at World Hyundai was the best of all. My questions were answered truthfully and fully. The sales staff and finance staff were obviously very knowledgeable and sincere. I would expect to purchase another car from them in the not to distant future. More
by Rdonnick
Employees Worked With
Roger Donnick & others
May 31, 2009
Our experience with this dealership was very favorable My wife and I particularly appreciated the fact that the sales person, Regina was not pushy. She patiently listened to our needs snd proceeded to as My wife and I particularly appreciated the fact that the sales person, Regina was not pushy. She patiently listened to our needs snd proceeded to assist us along those lines. We settled on a one of the certified cars after only one test drive. All the people who serviced us from that point to the very end of business that day were all pleasant, efficient, and thorough. Graham was particular efficient, and he impressed us with his candor and essy demeanor. He was easy to work with and we enjoyed doing business with him. We were particular impressed with the fact that we walked away with our plates the same day!!. We have purchaSed many cars over the years, Toyota, Honda, Mitsubishi, Subaru,and we must say that Hundai is the most efficiently run dealership we have worked with. We will definitely refer our friends and relatives to do business with this Hundai dealership again. More
by lmpascall
Employees Worked With
Graham /Regina
May 15, 2009
Ricky was terrific. He is engaging, fun to work with and meets the customer where they are. His sales technique was not "hard, pushy sales". He was patient, understanding and worked hard to meet my budget meets the customer where they are. His sales technique was not "hard, pushy sales". He was patient, understanding and worked hard to meet my budget and safety concerns in purchasing a new vehicle. He showed true concern for meeting my needs and demonstrated his appreciation for my customer loyalty to Hyundai. He sincerely and honestly worked to get me the best deal and he delivered. I am truly a satisfied customer and I will definitely refer my friends and family members to Ricky and the Matteson dealership. Ricky is a great salesman and an asset to the Matteson dealership. This was my second new car purchase at this dealership , much due to Ricky and the Hyundai unbeatable service warranty. The staff in sales and service know how to treat their customers well and they consistently put the customer first. I also want to commend Art in the service department for his outstanding customer courtesy and repair service integrity. I rate this dealership an A+! V. Coffey More
by vcoffey
Employees Worked With
Ricky Osas Agheyisi
May 12, 2009
Surprisingly, we had a blast buying our new car at World Hyundai. Mark was helpful, low-pressure, witty, clear and concise, understanding, and the list could go on. All of the other people we had business Hyundai. Mark was helpful, low-pressure, witty, clear and concise, understanding, and the list could go on. All of the other people we had business with there were friendly and helpful, as well. The price of the car was the lowest I heard from any dealership and there was no attempt on the dealership's part to be tricky regarding numbers. And to top it all, I got a balloon. Thanks World Hyundai for making us laugh about car buying again! Sincerely, Erica Rebec More
by erebec
Employees Worked With
Mark Artibey , Jake
May 01, 2009
mark and world hyundai are the best, you can"t ask for a better place to go buy a car,there the best people to work with every one there where very nice and helpful and i would tell any one that wants to bu better place to go buy a car,there the best people to work with every one there where very nice and helpful and i would tell any one that wants to buy a car to go to world hyundai because i am going back to buy my car from there i just love world hyundai and they faimly there More
by frances
Employees Worked With
mark
April 16, 2009
Great people to work with. Welcoming environment with a staff who has a great wealth of knowledge. Every time I go back to get my car serviced I am always greeted with a smiling staff willing to work with staff who has a great wealth of knowledge. Every time I go back to get my car serviced I am always greeted with a smiling staff willing to work with me. I would definitely recommend this dealership to anyone looking for a car and a great deal! A+ !! More
by mewilk222
Employees Worked With
Jeff, Brain, Scott
