World Hyundai Matteson

Be warned this dealership is dishonest. I came in with a pre-accepted quote (using carwoo.com) for a specific model Accent. I had called to confirm the car would be on site and the price was correct before pre-accepted quote (using carwoo.com) for a specific model Accent. I had called to confirm the car would be on site and the price was correct beforehand. They told me they would bring the car in for me the next day and confirmed the offered price. Once I walked in on the next day to purchase it I was told the car I had requested was not on site because they would need a down payment in order to get it in. They then brought in another salesman (or sales manager) who tried to sell me a lower model car in a different color that was on their lot for the same price on the quote. After insisting that I wanted the color and style that was in my quote they offered to find the car I wanted from another dealership and trade for it in a couple of days if I agreed to the purchase. Once we secured the car the sales manager proceeded to tell me that they could not offer me the car at the promised price, and that the offer should have never been accepted by their office. After haggling with them for about an hour I finally agreed to purchase the car at $500 over my accepted quote. In the end I believe I received an ok price for the car but it was not worth the 3-4 hours of waiting around and haggling with them. I would have preferred to have bought the car from a closer dealership who does not accept customer offers online or over the phone and then completely rejects them when they walk through the door. More

I wanted a carfax for the vehicle I was intrested in. I was put off at the showroom, called 2 times for that afternoon and was told the woman who printed them was not there. The manager called me and told was put off at the showroom, called 2 times for that afternoon and was told the woman who printed them was not there. The manager called me and told me the car was clean, a new car without problems. I finally got the car fax the next day after signing for it. They LIED. The car had a major accident, airbag deployement and 2 owners. Outright LIED!I would never buy a car from an out right liar! More

People, pay attention to these reviews. You will notice a trend for World Hyundai in Matteson. They are bait and switch artists, deceptive, and time wasters. There is a reason why they are the lowest rat a trend for World Hyundai in Matteson. They are bait and switch artists, deceptive, and time wasters. There is a reason why they are the lowest rated Hyundai dealer in Illinois. I just wish I would have found dealer rater before wasting my time. I applied online for car loan on a Friday night because I was going to purchase a car Saturday morning. The loan company must sell your information because I got a call first thing Saturday morning from World Hyundai, a place I had never visited. It just so happened that a car I was considering, a Veloster Turbo, is a Hyundai. I hadn't had the chance to drive one yet because at this point they are still pretty scarce. The woman on the phone called and said "You are approved for any car on the lot". I mentioned that I wasn't looking for any car, but a 6 speed Hyundai Veloster Turbo. She "checked the inventory" and told me she had an automatic Veloster Turbo on the lot and I stated I really wasn't interested in an automatic. She put me on hold and when she returned she told me she had a Red 6 speed Veloster Turbo at another store and could have it onsite in 15 minutes. Wow, that was exactly what I was looking for! I asked her THREE TIMES IF SHE WAS SURE she had a 6-SPEED, RED, VELOSTER TURBO. THREE TIMES! to which she replied she did have a 6-SPEED, RED, VELOSTER TURBO. I made an appointment to show up at the dealership. Two hours later I arrive to the dealership, after coming from another State I might add. I was asked to meet with a particular salesperson. I met with this salesperson. The first thing he does is pull out the old "4 square" and asks "how much do you want your monthly payment to be?". I said, son, I am not here to talk about payments, I am hear to test drive the 6 speed Veloster Turbo that you brought from another dealership. If I like the car then we can talk about the financials. He looked at me kind of strangely and says he didn't know if the car had arrived yet. So I sit and wait, and wait. They bring another gentlemen who calls me to his desk, and I wait, and wait. He finally comes back and brings me to the corner office. Here waits the sales manager. He was a nice enough guy, but he is the one to inform me that no, they do not have a RED, 6-SPEED, VELOSTER TURBO. You know, the one I confirmed with the person on the phone THREE TIMES and drove in from another state to see. He then went on to say that the Veloster Turbo is such a hot car that I would need to purchase the car before I test drove it! While I don't think he was trying to be THAT deceptive he should have said that the cars were in such short supply the only way for the dealer to get one is to pre-order one. He then tried to sell me three or four other cars. I am really particular about cars. I drive a TON of miles. If I am going to be spending that kind of money on a new car I am going to get exactly what I want. I declined the other cars. I am not sure as to the legality of bait and switch. It is just plain wrong to waste someones time. I am sure as a business model it will get enough people in the door who just don't plain care or don't have the intelligence to know they are being duped to purchase a car. It probably pays for all of the balloons and gold chains. But here is the thing, they wasted 2 and half hours of my time. They lied to me. When someone wastes my time like this I will let other people know about it, as a public service. I also work in sales and would NEVER conduct business in this manner. It is just plain wrong. To top things off, they called on Tuesday to say they received a Veloster Turbo in that was already sold but I could come in and drive it if I wish. Great, how would you feel if the car you just purchased was test driven all day? That is if they even had one, period. Sorry World Hyundai, right after my visit to you I drove to another dealership of a competing brand and bought a car. Brand spanking new. Guess what? I even paid more for it! Why? Because they were honest and did everything I asked. More

I purchased several cars over the years from all kinds of dealers but the service I received from World Hyundi was supreme Tom Vitogiannis was my Sales Professional. I must say Professional he was he answere dealers but the service I received from World Hyundi was supreme Tom Vitogiannis was my Sales Professional. I must say Professional he was he answered all my questions and concerns he used no pressure to sell. When I got there he came upto me told me his name and said he will be over to the side if I had any questions. I looked at the car with no one trying to sell me anything. Nicelly done Tom!! after picking the car he made sure there was no time being wasted. He had me approved (With not that great of a crdit record) and in the car within an hour which was gret since I had two kids with me now I'm a very Happy owner of a 2012 Veloster. Thanks to everyone at World Hyundai especially Tom Vitogiannis ones more NICE JOB TOM !!!!! Jaroslaw K. Plainfield IL More

This is how car buying should be. They were friendly and created a no pressure atmosphere. I feel that we recieved a fair price for our car. created a no pressure atmosphere. I feel that we recieved a fair price for our car. More

Situation resolved with aftermarket tint thanks to Louie. Thank you for taking the time to correct this situation and understanding my frustration. Other people should take an example from you. Thank you for taking the time to correct this situation and understanding my frustration. Other people should take an example from you. More

In all my experiences with dealerships so far, none have been better than World Hyundai in Matteson. They treat their customers with respect and worked really hard to get me the exact car I wanted. I bought been better than World Hyundai in Matteson. They treat their customers with respect and worked really hard to get me the exact car I wanted. I bought a 2012 Veloster in Vitamin-C, and it was really hard to find. But they really took care of me and now I love my car! Overall, great experience and I would not hesitate to buy another car from this dealership, and to also recommend it to friends & family. :-) More

This place is Awesome!! We bought a 2012 Hyundai Sonata Limited and the entire transaction was quick and painless. Our sales guy Eric Drew was excellent and comes highly recommended!! Eric was very atte Limited and the entire transaction was quick and painless. Our sales guy Eric Drew was excellent and comes highly recommended!! Eric was very attentive, had lot's of product knowledge and was all around the best car salesman my husband and I ever worked with. He gently walked us through the process and explained everything in great detail. I was even impressed with the test drive, Eric wanted us to get a really good feel of the car first and foremost while most car salesmen want to rush back to crunch numbers. Our entire experience at World Hyundai was nothing short of positive, even the GM worked magic at getting us the price and terms we were happy to leave with, I will come here again and again. I LOVE MY NEW SONATA LIMITED, thanks World Hyundai!!! More

This place sucks!!!!! I went there after speaking with them on the phone they promised me a GREAT DEAl and a low rate. When I go there, they wanted me to pay 620.00 a month for a 21,000 car and give the them on the phone they promised me a GREAT DEAl and a low rate. When I go there, they wanted me to pay 620.00 a month for a 21,000 car and give the 2,000 down. The rate was ridiculous. They lied and the Finance guy(found out he was just another sales person) hid from me after the sales lady told him I was not going for it. On the bright side, I went to Nissan with the same credit and got a 2011 Altima 1% interest rate 500 down and 400.00 payment. Don't waste your time at World Hyundai! More

I've purchased many cars over the years but my recent purchase of a Hyundai Elantra at World Hyundai through Dennis Wippo was hands down the best car buying experience I've had. Not only did he get me a purchase of a Hyundai Elantra at World Hyundai through Dennis Wippo was hands down the best car buying experience I've had. Not only did he get me a better price then the other places I visited, it was the sales experience that had me return 3 months later to buy another new car through him for the second driver in the house. I have 2 Hyundai dealerships closer to home but they made it worth it to me to make the trip. They've won customers for life. More