World Hyundai Matteson

This was the best experience I have ever had at a dealership or an independent auto shop. I was never pressured to have more service done that was not needed. My father was an auto mechanic and loo dealership or an independent auto shop. I was never pressured to have more service done that was not needed. My father was an auto mechanic and looked over the work that World had completed. He said they were very thorough and did a great job. I would be happy to recommend World Hyundai to any of my friends or family. More

I went into this dealership for a used car. The place is nice, clean and right away I was greeted by Luis who was very nice. He was really helpful and made me feel very comfortable with my decision to purch nice, clean and right away I was greeted by Luis who was very nice. He was really helpful and made me feel very comfortable with my decision to purchase a car here. My thanks go out to Luis & Tom. They have made me a customer for life!! More

It was a pleasure to do business with David King and Hyundai. When I started my day, I had no plan to purchase a vehicle. My experience was pleasant although the sales manager toyed around with me a bit Hyundai. When I started my day, I had no plan to purchase a vehicle. My experience was pleasant although the sales manager toyed around with me a bit. Dave worked with the sales rep to get me where I needed to be. Great Job! More

Be warned this dealership is dishonest. I came in with a pre-accepted quote (using carwoo.com) for a specific model Accent. I had called to confirm the car would be on site and the price was correct before pre-accepted quote (using carwoo.com) for a specific model Accent. I had called to confirm the car would be on site and the price was correct beforehand. They told me they would bring the car in for me the next day and confirmed the offered price. Once I walked in on the next day to purchase it I was told the car I had requested was not on site because they would need a down payment in order to get it in. They then brought in another salesman (or sales manager) who tried to sell me a lower model car in a different color that was on their lot for the same price on the quote. After insisting that I wanted the color and style that was in my quote they offered to find the car I wanted from another dealership and trade for it in a couple of days if I agreed to the purchase. Once we secured the car the sales manager proceeded to tell me that they could not offer me the car at the promised price, and that the offer should have never been accepted by their office. After haggling with them for about an hour I finally agreed to purchase the car at $500 over my accepted quote. In the end I believe I received an ok price for the car but it was not worth the 3-4 hours of waiting around and haggling with them. I would have preferred to have bought the car from a closer dealership who does not accept customer offers online or over the phone and then completely rejects them when they walk through the door. More

I wanted a carfax for the vehicle I was intrested in. I was put off at the showroom, called 2 times for that afternoon and was told the woman who printed them was not there. The manager called me and told was put off at the showroom, called 2 times for that afternoon and was told the woman who printed them was not there. The manager called me and told me the car was clean, a new car without problems. I finally got the car fax the next day after signing for it. They LIED. The car had a major accident, airbag deployement and 2 owners. Outright LIED!I would never buy a car from an out right liar! More

People, pay attention to these reviews. You will notice a trend for World Hyundai in Matteson. They are bait and switch artists, deceptive, and time wasters. There is a reason why they are the lowest rat a trend for World Hyundai in Matteson. They are bait and switch artists, deceptive, and time wasters. There is a reason why they are the lowest rated Hyundai dealer in Illinois. I just wish I would have found dealer rater before wasting my time. I applied online for car loan on a Friday night because I was going to purchase a car Saturday morning. The loan company must sell your information because I got a call first thing Saturday morning from World Hyundai, a place I had never visited. It just so happened that a car I was considering, a Veloster Turbo, is a Hyundai. I hadn't had the chance to drive one yet because at this point they are still pretty scarce. The woman on the phone called and said "You are approved for any car on the lot". I mentioned that I wasn't looking for any car, but a 6 speed Hyundai Veloster Turbo. She "checked the inventory" and told me she had an automatic Veloster Turbo on the lot and I stated I really wasn't interested in an automatic. She put me on hold and when she returned she told me she had a Red 6 speed Veloster Turbo at another store and could have it onsite in 15 minutes. Wow, that was exactly what I was looking for! I asked her THREE TIMES IF SHE WAS SURE she had a 6-SPEED, RED, VELOSTER TURBO. THREE TIMES! to which she replied she did have a 6-SPEED, RED, VELOSTER TURBO. I made an appointment to show up at the dealership. Two hours later I arrive to the dealership, after coming from another State I might add. I was asked to meet with a particular salesperson. I met with this salesperson. The first thing he does is pull out the old "4 square" and asks "how much do you want your monthly payment to be?". I said, son, I am not here to talk about payments, I am hear to test drive the 6 speed Veloster Turbo that you brought from another dealership. If I like the car then we can talk about the financials. He looked at me kind of strangely and says he didn't know if the car had arrived yet. So I sit and wait, and wait. They bring another gentlemen who calls me to his desk, and I wait, and wait. He finally comes back and brings me to the corner office. Here waits the sales manager. He was a nice enough guy, but he is the one to inform me that no, they do not have a RED, 6-SPEED, VELOSTER TURBO. You know, the one I confirmed with the person on the phone THREE TIMES and drove in from another state to see. He then went on to say that the Veloster Turbo is such a hot car that I would need to purchase the car before I test drove it! While I don't think he was trying to be THAT deceptive he should have said that the cars were in such short supply the only way for the dealer to get one is to pre-order one. He then tried to sell me three or four other cars. I am really particular about cars. I drive a TON of miles. If I am going to be spending that kind of money on a new car I am going to get exactly what I want. I declined the other cars. I am not sure as to the legality of bait and switch. It is just plain wrong to waste someones time. I am sure as a business model it will get enough people in the door who just don't plain care or don't have the intelligence to know they are being duped to purchase a car. It probably pays for all of the balloons and gold chains. But here is the thing, they wasted 2 and half hours of my time. They lied to me. When someone wastes my time like this I will let other people know about it, as a public service. I also work in sales and would NEVER conduct business in this manner. It is just plain wrong. To top things off, they called on Tuesday to say they received a Veloster Turbo in that was already sold but I could come in and drive it if I wish. Great, how would you feel if the car you just purchased was test driven all day? That is if they even had one, period. Sorry World Hyundai, right after my visit to you I drove to another dealership of a competing brand and bought a car. Brand spanking new. Guess what? I even paid more for it! Why? Because they were honest and did everything I asked. More

I purchased several cars over the years from all kinds of dealers but the service I received from World Hyundi was supreme Tom Vitogiannis was my Sales Professional. I must say Professional he was he answere dealers but the service I received from World Hyundi was supreme Tom Vitogiannis was my Sales Professional. I must say Professional he was he answered all my questions and concerns he used no pressure to sell. When I got there he came upto me told me his name and said he will be over to the side if I had any questions. I looked at the car with no one trying to sell me anything. Nicelly done Tom!! after picking the car he made sure there was no time being wasted. He had me approved (With not that great of a crdit record) and in the car within an hour which was gret since I had two kids with me now I'm a very Happy owner of a 2012 Veloster. Thanks to everyone at World Hyundai especially Tom Vitogiannis ones more NICE JOB TOM !!!!! Jaroslaw K. Plainfield IL More

This is how car buying should be. They were friendly and created a no pressure atmosphere. I feel that we recieved a fair price for our car. created a no pressure atmosphere. I feel that we recieved a fair price for our car. More

Situation resolved with aftermarket tint thanks to Louie. Thank you for taking the time to correct this situation and understanding my frustration. Other people should take an example from you. Thank you for taking the time to correct this situation and understanding my frustration. Other people should take an example from you. More

In all my experiences with dealerships so far, none have been better than World Hyundai in Matteson. They treat their customers with respect and worked really hard to get me the exact car I wanted. I bought been better than World Hyundai in Matteson. They treat their customers with respect and worked really hard to get me the exact car I wanted. I bought a 2012 Veloster in Vitamin-C, and it was really hard to find. But they really took care of me and now I love my car! Overall, great experience and I would not hesitate to buy another car from this dealership, and to also recommend it to friends & family. :-) More