World Hyundai Matteson

I have purchased many cars from different dealerships, and I have never experienced greater service than I have at World Hyundai in Matteson. Their entire team was amazing. I was looking for the best pric and I have never experienced greater service than I have at World Hyundai in Matteson. Their entire team was amazing. I was looking for the best price for a new Santa Fe, I received numerous quotes from other dealers, but World Hyundai offered the best deal. They were very competitive with prices and interest rates for financing, no other Hyundai dealership even came close. Everyone we dealt with was extremely friendly. I want to tell all my family and friends about this dealership... I would never go anywhere else. More

I went to World Hyundai in order to trade in my current car with low mileage and get a good price on a Hyundai Tucson (new). We were greeted by salesman Robert Blue upon entering. He was very friendly, b car with low mileage and get a good price on a Hyundai Tucson (new). We were greeted by salesman Robert Blue upon entering. He was very friendly, but while we were waiting as they priced my trade-in, he encouraged me to give them a good review on this site and Facebook. I thought this was odd as I wasn't near being done dealing with them yet. After that, I was brought in to talk to the sales manager (can't remember his name). He was quite patronizing and called me names, such as sweetheart and honey, which I do not appreciate whatsoever during a business deal. I wanted around 12,000 for my trade-in because that is what it priced out on KBB. I realize I may get a little less than what KBB says, which I'm OK with, so I was willing to go around 11,000. He offered me 8,000, and I told him 'no way'. He obviously thought I was stupid because I'm a woman. We finally did agree on a price. Then, I was informed that the color Tucson I wanted had to be traded in from another dealership and would be ready in a couple of days, which was fine. I was directed to Camille, the finance manager, who handled the plate transfer and such. Fast forward a few weeks-I was told that a special deal was going on that allowed good students to get $100 toward their downpayment. I had my transcripts sent over, and Camille informed me that they were never received. What is $100 in the grand scheme of things, so I let it slide, which was stupid of me, I know. Then, I come to realize that my plate registration never went through, so I had been driving around illegally. I called Camille to straighten this out. She was very receptive and assured me it would be taken care of. Fast forward 2 more weeks. It was never taken care of. 3 or 4 phone calls later finally got me somewhere. I finally posted my frustrations on their website, and I got an immediate call from Camille saying she wanted to make it up to me with a free tank of gas if I brought the car in. Thinking this was a great deal, I brought it in and was informed that I would be taken by a porter to an off-site gas station and he would fill it up. This was highly uncomfortable as I had to drive my car with a complete stranger in it who had no idea what gas station we were supposed to go to (he asked-"where is the nearest Speedway?"). We get to Speedway, and he brings in the gas vouchers, only to be told that they were no good. Back to the dealership we went! I told him I wouldn't be waiting around for another trip to the gas station. What a waste of time. I called Camille and told her if she wanted to make it up to me she'd need to send me a check. She actually did send me one for $100, which was what should have happened in the first place. Camille was very friendly and I do believe she tried her best, but unfortunately she works for a terrible dealership. NEVER AGAIN!! More

I had brought my sister in law to look for a used car. They are very aggressive and deceptive. Stay away from this dealership by all means. First when you walk in they seat you to fill out a customer pr They are very aggressive and deceptive. Stay away from this dealership by all means. First when you walk in they seat you to fill out a customer profile sheet. They make you wait, take your license and wait more. We were guarded by a salesman named Damon. He was ignorant to our needs, aggressive in suggesting what my sister in law would want to buy and like most car salesmen, a poor liar. We had seen numerous cars on the the World Hyundai website that we were interested in viewing to hopefully test drive. We had brought these to his attention to at which he had said were not available for us. He then had told us that our price range was not realistic and that we would be looking in upwards of a number that was not affordable. He more than encouraged us to consider a newer car. After waiting, my wife had confronted the sales manager. He was taken aback by my wife's feelings of overwhelming uncomfortableness and uneasiness of lack of service. He had then coached Damon to let us roam the lot of their used car inventory. We had proceeded to walk around and noticed there was very little info on the window stickers and lack of a sales price. In that time period, Damon brings to the front a used silver Hyundai Elantra. The car was very dirty and stained. It had an unacceptable gut-wrenching odor. This is simply unacceptable. We then proceed to walk back into the dealership upon which a younger woman tends to us with a list of possible cars. She tries to do a hard sell on cars that my sister in law was completely disinterested in purchasing. It was obvious that due to Damon's lack of customer service the sales manager felt that maybe a woman would soften a sale. My sister was interested in a used blue Hyundai Elantra to which the car is brought around to the front. We had all gotten in and as she pulled away, the car made an annoying grinding sound. Damon had decided that turning up the radio would rectify the sound. It was an obvious mechanical issue that my sister in law related to her current car. After 10 minutes of driving the car and utter worry that this car may break down at any point, we returned to the dealer lot. Damon was less than slick in admitting to there ever being a problem and still pushed on with the sale. All in all, 2 hours had elapsed and with this experience, I will never return to this dealership nor could I in my right and sound mind recommend purchasing from this dealership. We did purchase a car the same day at the Toyota dealership in the same automall for a few thousand more. The level of customer service was definitely a difference between night and day. More

Overall had a good experience. When I first went in was skeptical was told that I would be approved for any car on the lot with no money down which of course was not the case. I did however did get a car t skeptical was told that I would be approved for any car on the lot with no money down which of course was not the case. I did however did get a car that I wanted for a fair price with a very low down payment. The only major complaint that I did have is that I was told that the car was newer and had some options that it did not have before I saw it. I will say that I think that Edwin was giving information on the newer model of the car that I was not able to get. However I did get a Charger and I love it! More

I love my two Hyundai vehicles. They are both very well built, reliable and in four years they each have 13,000 miles each and are garage kept. Taking them both in for the stop light switch recall and oil built, reliable and in four years they each have 13,000 miles each and are garage kept. Taking them both in for the stop light switch recall and oil change I took a test drive of the new Sante Fe. Yes it is a pretty bauble. To make a long story short, I am loyal to the brand but the sales experience is a joke. I am a business owner. They approached with a deal shorting me on the trade by $4,000, increasing my payment by $100 a month ($50 would have hit the mark) and presenting me with a number scribbled on a piece of paper, not a formal written proposal. On top of it, I sat there for a total of 90 minutes over two days for this poor excuse of a sales experience. I don't do business that like that. I will go back for my oil changes but that will be it. More

I had a great experience buying my car Eric was a very nice person i actually had a fun I love my new car yay nice person i actually had a fun I love my new car yay More

When I cam to the dealer, I was looking to buy a used Jetta. My sales associate, Tom Vitogannis, approached me and showed me the Jetta they had on the lot. It was red and I wasn't really a fan. He the Jetta. My sales associate, Tom Vitogannis, approached me and showed me the Jetta they had on the lot. It was red and I wasn't really a fan. He then showed me the Hyundai Accent, which was nice but didn't have the feature I was looking for. Tom then showed me the Elantra limited and it was perfect for me. It's exterior was silver with black leather interior and featured leather seats and a sunroof, which was two things I knew I absolutely wanted in my car. It was still chic and stylsih to complement my personal style. We test drove it and he proceeded to tell me all the feature that car had that I wasn't aware of, such as strteaming my music wirelessly or talking hands free. He was kowledgable of the car and also the other cars on the lots because I had many questions and he answered them all. Buying a car is a big purchase and I wanted to be sure. After talking with Tom I was confident this was the car for me. When we were discussing price, I was given an excellent trade in value for my previous car and informed of my warranty as well as what additional ones could be purchased. Had it not been for Tom's excellent customer service and product knowledge, I would not have purcahsed this car and would have continued looking for my Jetta. I can say with confidence I am more than satisfied with my purchase and love my car. I would refer this dealership to anyone. Great job guys! More

Our experience with World Hyundai could not have been any better. From the moment we walked through the door we knew we were in the right place, there was no feeling of being pressured at all and everyone wa better. From the moment we walked through the door we knew we were in the right place, there was no feeling of being pressured at all and everyone was so polite and helpful. We purchased a new Santa Fe and were shown how to get around all the functions in the vehicle without being rushed at all, Steve gave us his complete attention for as long as we had questions. The people, price and vehicle made this a very nice experience. Thank You World Hyundai!! More

I was going in there on a lark Saturday 03/30/2013, I didn't know I'd be walking out of there with a 2011 Mitsubishi Endeavor. I had been wanting to trade in my Dodge Neon for a few months and tried one didn't know I'd be walking out of there with a 2011 Mitsubishi Endeavor. I had been wanting to trade in my Dodge Neon for a few months and tried one other dealer, South Chicago Dodge who fed me a load of xx as far as a trade in ($500? Yeah, right!) Angie Mac is one of the best salespeople I have ever dealt with! She gave me good reasons as to why I should stick with the Endeavor, as I expressed my doubts about driving an SUV (I have never driven one before). I was still a little hesitant, but once I took a test drive, mulled it over the weekend and came back Monday to pick it up, All I did was climb in and got comfortable, I was glad Angie made this suggestion. I'm still testing stuff out with my car, but I am so glad I went there for my SUV and I will be back there to purchase my next car! More

1st time buyer. Great dealership! Eddie is an amazing salesman. Worked hard and helped me drive off in the 2013 Hyundai Elantra that same day. Everyone there is polite and eager to help. salesman. Worked hard and helped me drive off in the 2013 Hyundai Elantra that same day. Everyone there is polite and eager to help. More