World Ford Pensacola

They get you in real quick and you leave out there even quicker nice place to bring your car the customer service is amazing quicker nice place to bring your car the customer service is amazing More

This dealership is friendly, helpful, efficient, knowledgeable and prompt. I am very happy with everyone I worked with from phone calls, service advisor and delivery service. knowledgeable and prompt. I am very happy with everyone I worked with from phone calls, service advisor and delivery service. More

World Ford Pensacola has been excellent from initial contact and order all the way through delivery. I was able to order my new Mustang GT using phone and text while on a long trip. Communication was ex contact and order all the way through delivery. I was able to order my new Mustang GT using phone and text while on a long trip. Communication was excellent. More

My service writer was very cordial and very knowledgeable and very helpful. I like him a lot. He explained everything that I asked very well. The facility was all very new and very clean. and very helpful. I like him a lot. He explained everything that I asked very well. The facility was all very new and very clean. More

Once the mechanics diagnosed the problem, my vehicle was repaired in 2 hours, Thanks to Ms LeChance, the service rep repaired in 2 hours, Thanks to Ms LeChance, the service rep More

Brian was excellent! The facility is immaculate. My wait was not extensive and I even had a recall completed during my visit, so I do not have to return. This dealership The facility is immaculate. My wait was not extensive and I even had a recall completed during my visit, so I do not have to return. This dealership is better than the Cadillac dealer that I have servicing completed on my personal vehicle at. Very impressed with World Ford for servicing! More

I brought this vehicle in for a recall. The service department scheduled a day for me to drop the vehicle off. They should check to see if the part is in stock first. It was on at least a 2 The service department scheduled a day for me to drop the vehicle off. They should check to see if the part is in stock first. It was on at least a 2 week back order which I found out after dropping off the vehicle. There was no reason for me to drop it off until the part was in. It was a known issue with a known fix and part so this should not have been difficult to coordinate by the service department. In the end, I was left without use of the vehicle for 17 days. I requested a rental which was eventually scheduled on a Friday. When I called the local rental shop, they were close for the weekend. Again, if the part is delayed, scheduled a later service date or at least provide a rental vehicle right away. The additional services offered after the vehicle was inspected were priced unreasonably high in my opinion. I was quoted over $300 to fix a $13 fuel door. The service technician seemed professional and understanding of the situation. I don’t know whose responsibility it was to coordinate a rental. Whoever it is delayed until I gave up thinking they would provide quality customer service. I would not willingly return to World Ford to purchase a vehicle or for service because of this experience. More

Aaron was great! He was friendly, quick, and efficient. Helped me from the moment I walked in! He was friendly, quick, and efficient. Helped me from the moment I walked in! More

Kevin really treated me well. He was upfront and honest and gave me a great deal on new tires. I will definitely be coming back for my next service. He was upfront and honest and gave me a great deal on new tires. I will definitely be coming back for my next service. More

In both sales (Marco) and service (Aaron), I received friendly, knowledgeable, and prompt attention. I couldn't be happier. friendly, knowledgeable, and prompt attention. I couldn't be happier. More