World Ford Pensacola

Had the truck I wanted. Had to convince the sales staff of a fair value of my trade Had to convince the sales staff of a fair value of my trade More

Took my RV in for possible warranty work on Ford chasis. Mentioned I thought it was heat shield. Had oil changed and asked them to fill tires as well. Upon pick up they said could not find noise and tires w Mentioned I thought it was heat shield. Had oil changed and asked them to fill tires as well. Upon pick up they said could not find noise and tires were taken care of. I have TPM and they were the same as when I took it; this is the second time. Took RV to RV dealership and within 2 minutes they found noise, heat shield weld. I would not recommend their service. Advisor is nice but it appears there is an issue with integrity with technicians. More

Advisor updated me about every details about my vehicle. Wendi y Denton was easy to talk to and called when Ford could not do all the recall in one day. Wendi y Denton was easy to talk to and called when Ford could not do all the recall in one day. More

I took the car in for a recall. The service center representative efficiently assessed the recall notice and helped schedule the repair. The repair was quick for what needed to be d The service center representative efficiently assessed the recall notice and helped schedule the repair. The repair was quick for what needed to be done. The overall repair and pickup time was excellent. No complaints from this customer at all. More

First time at World Ford. If you pull up to one of the service bay doors, and there is no room in front of you the door will remain closed requiring you to park and head in. U If you pull up to one of the service bay doors, and there is no room in front of you the door will remain closed requiring you to park and head in. Upon heading in, not a single person greeted me or asked if I needed any help. No big deal, I’ll just stand here for a while and someone will surely see me and engage me. Nope. Finally had to walk up to a mechanic and ask them who I needed to speak with for my service appointment. Was directed to speak with anyone behind a desk that didn’t have a customer. Finally met with a service advisor and dropped my truck off and left. Truck has 3,800 miles on it and not a blemish. However after they rotated my tires my rims now have scratches and scuffs from their impact drill, which is clearly not covered to prevent damaging rims. Next visit I’ll make sure to let them know I don’t need any help scratching my rims, I can do that myself. Besides that, it was a normal service experience. More

Easy scheduling, very helpful! The communication was excellent, kept me up to date with the entire service. The communication was excellent, kept me up to date with the entire service. More

LeRon Smith is the reason I purchased my truck on the day I just stopped by to browse new vehicles. He was very helpful in me making my purchase decision that day! His knowledge of Ford trucks was awesom I just stopped by to browse new vehicles. He was very helpful in me making my purchase decision that day! His knowledge of Ford trucks was awesome! More

I appreciate the great service and enjoyed the customer experience of World Ford and highly recommend them to others. experience of World Ford and highly recommend them to others. More

Professional, courteous,and knowledgeable, the work was done in time, will continue to use world ford done in time, will continue to use world ford More

I had a great experience with this dealership. My wife and I was treated with respect and dignity. My only regret is this dealership isn't closer to be the location for me to service my vehicle My wife and I was treated with respect and dignity. My only regret is this dealership isn't closer to be the location for me to service my vehicle as well. All questions and concerns were acknowledged and resolved. A great group from Management, Sales and Finance. More