World Ford Pensacola

Great customer service and friendly people ! I will use their service department again. They kept me informed on the status of my vehicle throughout the process. I will use their service department again. They kept me informed on the status of my vehicle throughout the process. More

Ellen was very helpful . Our appointment was honored. The service was quick. Our past experience with other service people was equally positive. Our appointment was honored. The service was quick. Our past experience with other service people was equally positive. More

Great staff dropped off day before and all work was done day it was dropped off day it was dropped off More

Excellent sales staff. Unquestionably the best interaction in Pcola. Shout out to Rico and Chris Unquestionably the best interaction in Pcola. Shout out to Rico and Chris More

Ellen the service advisor is always informative and very friendly! This dealership outside of an oil change makes you leave your vehicle and no clue when you will get it back. Even while under warranty friendly! This dealership outside of an oil change makes you leave your vehicle and no clue when you will get it back. Even while under warranty More

My a/c was not blowing cold. My vehicle had 35800 miles and was almost 3 years old.i went online as directed on Nov 30 first appointment was Dec 10. Needed evaporator core. Milea My vehicle had 35800 miles and was almost 3 years old.i went online as directed on Nov 30 first appointment was Dec 10. Needed evaporator core. Mileage was ok but was told warranty expired Dec 4. Ford paid 1650 of 2361. I paid the rest. Dealer blames Ford who blames dealer. Neither will tell me how bill split was calculated. Should have been covered under warranty. More

Advisor was helpful, service didn't take long, and the use of videos by the mechanic that showed what they did was very informational. use of videos by the mechanic that showed what they did was very informational. More

Ellen was very nice and professional. She kept me posted on the status of my oil change and offered any assistance with questions. She was awesome She kept me posted on the status of my oil change and offered any assistance with questions. She was awesome More

Great service. Andreas did a professional job. Will be coming back for further work soon Andreas did a professional job. Will be coming back for further work soon More

Clean, well stocked and friendly staff. Went above and beyound with taking carr of my car and myb8 year old when he got sick at their dealership. Went above and beyound with taking carr of my car and myb8 year old when he got sick at their dealership. More