World Ford Pensacola

Katie Ferrell took care in getting my car repaired and gave great customer service going the extra mile. That's why I do business with World Ford. gave great customer service going the extra mile. That's why I do business with World Ford. More

Jason or who ever helped me at my 0730 appointment did a xxxx good job. xxxx good job. More

They were, courteous and great prices! Not sure what else to say other than that! Not sure what else to say other than that! More

World Ford in Pensacola Florida has the cleanest most organized and fastest service center I have ever been to. A special shout out to Katie in the service department she is very professional and knowled organized and fastest service center I have ever been to. A special shout out to Katie in the service department she is very professional and knowledgeable about everything you need to know. I purchased a brand new Ford Maverick truck and Earl is the person to see if you are even thinking about looking at vehicles. The most knowledgeable salesman I have ever had. Goes above and beyond and takes his time to help you. Thank you Earl and Katie for all you have done. More

Robert Karwacki was very professional and helpful. We would recommend him to other customers and we would like to see him again next time we come in for our car service. We would recommend him to other customers and we would like to see him again next time we come in for our car service. More

Brought a work van in for a repair on the water pump and the non functional reversing up alarm. Was notified that repairs were completed, but when I showed up and read the service notes, they indicated that the non functional reversing up alarm. Was notified that repairs were completed, but when I showed up and read the service notes, they indicated that the tech couldn't find an error code for the alarm and said it was functional. I told the service advisor that if you can't hear the alarm if the van in reverse, then it's not working. Advisor shrugged and walked away to retrieve the van. Once he brought it around, he backed the van in front of the dealership and stepped out. I told him again that the reverse alarm is not working and he just smiled and shrugged his shoulders again and walked away. Also the dealership did a tire rotation service but didn't reset the PSI for the tires manufacturers specs (52 front / 75 rear) which cause the TPMS alarms to go off, once i notified my manager of the all the issues me instructed me to take the van to a different service provider to correct the issues. Due the the van being leased through a third party, I notified them that this dealership didnt repair the issues and ignored my complaints about not servicing the reverse alarm correctly and causing additional repair costs to fix the TPMS issues. They will opening an investigation on their end. More

Very good. At first told me it would be a couple of hours and then ended up being only an hour. Will offer you an uber to take you home and pick you up. Very kn At first told me it would be a couple of hours and then ended up being only an hour. Will offer you an uber to take you home and pick you up. Very knowledgeable More

knowledgeable, patient, a lot of back and forth between shops and department, courteous, too much paperwork shops and department, courteous, too much paperwork More

We had a great experience buying our new bronco. Our salesman was super knowledgeable and lessened to what we where looking for. Our salesman was super knowledgeable and lessened to what we where looking for. More

Great service! Service advisor was very good and knowledgeable! Even found a recall I wasn’t aware of, all around great experience! Service advisor was very good and knowledgeable! Even found a recall I wasn’t aware of, all around great experience! More