Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

World Ford Pensacola

Pensacola, FL

Overview
Reviews
Vehicles
4.6
1,686 Reviews
Call Dealership (850) 476-9050
View Awards

6397 Pensacola Blvd.

Pensacola, FL

32505

Directions

By Type

Showing 1,686 reviews

February 20, 2024

They will not stop calling me about a rental car company that I have absolutely no affiliation with. I’ve spoke to several people and they all say oh I’ll let somebody know. Complete incompetence More

by Harassed person
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott White, Zane Presley, Dan Blocker, Rick Manzoni, Brandy Wells, Nikki Sank, Phil Blackmon
Report | Print
Apr 04, 2024 -

World Ford Pensacola responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

World Ford Pensacola responded

Thank you for your feedback about your experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Nate Cartwright General Manager n.cartwright@worldford.com

February 17, 2024

Very poor communication. Was told 3 day diagnosis period tuned into 8 days. Was never given loaner for the 8 days. Was told loaner would be provided if covered under power tr More

by ethanstone1818
Recommend Dealer
No
Employees Worked With
Kevin , Rick Manzoni
Report | Print
Apr 04, 2024 -

World Ford Pensacola responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

World Ford Pensacola responded

Thank you for your feedback about this lack of communication because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Nate Cartwright General Manager n.cartwright@worldford.com

February 12, 2024

Way too long, truck was just sitting in the shop with no work being done. I had to ask for status More

by larry.1496
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott White, Zane Presley, Dan Blocker, Rick Manzoni, Brandy Wells
Report | Print
Feb 14, 2024 -

World Ford Pensacola responded

Thank you for your feedback about the lack of communication and the long wait time because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Nathan Cartwright, General Manager n.cartwright@worldford.com

Feb 16, 2024 -

World Ford Pensacola responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

February 10, 2024

Very polite and extremely helpful. They are super knowledgeable about ford products. Brandon is a professional in his field. More

by Pennymiles10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Roberts
Report | Print
Feb 13, 2024 -

World Ford Pensacola responded

We're thrilled to hear about your positive experience! It's great to know that the staff, particularly Brandon, was polite, helpful, and knowledgeable about Ford products. Safe driving!

February 08, 2024

Great price and service. Got me out 1 hour early. Same day service. Had a nice wait in the waiting room. Got job to all who made it happen! More

by zyndall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miranda
Report | Print
Feb 10, 2024 -

World Ford Pensacola responded

Thank you for your positive feedback! We're pleased to hear that you had a great price and service, with the added convenience of being out one hour early for your same-day service. We appreciate your acknowledgment of the team's efforts. We appreciate your business and look forward to serving you again.

February 08, 2024

World of Ford of Pensacola was prompt, informative, quick, and kind. Bryan did a great job More

by Dannybeau123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Report | Print
Feb 10, 2024 -

World Ford Pensacola responded

Thank you for sharing your positive experience with World Ford of Pensacola! We're thrilled to hear that our team, especially Bryan, provided prompt, informative, quick, and kind service. We appreciate your business and look forward to serving you in the future.

February 07, 2024

Friendly staff was very attentive and able to get my van in for a walk in oil change. More

by Sayde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zane Presley, Dan Blocker, Chris Jones
Report | Print
Feb 09, 2024 -

World Ford Pensacola responded

We're delighted to hear about your positive experience! Our friendly and attentive staff is committed to providing excellent service. We're glad we could accommodate your walk-in oil change for your van. Thank you for choosing our dealership, and we look forward to serving you again in the future!

February 07, 2024

The service department personnel were professionally responsive to reasonable customer inquiries. Parts were promptly ordered, delivered and installed timely. More

by wcb850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin in the service dept.
Report | Print
Feb 10, 2024 -

World Ford Pensacola responded

We're pleased to hear that the service department personnel were professionally responsive to your inquiries and that the parts were ordered, delivered, and installed in a timely manner. Thank you for choosing our services, and we look forward to assisting you with any future automotive needs!

February 05, 2024

Great service, fair pricing. I would recommend to anyone. Make an appointment and your in and out! More

by randyallison1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy Wells
Report | Print
Feb 09, 2024 -

World Ford Pensacola responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 04, 2024

Between Danyiel and Katie, the service we received was exceptional. I bring all my vehicles to this location and recommend them highly! More

by sherry.bogard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danyiel and Katie
Report | Print
Feb 07, 2024 -

World Ford Pensacola responded

Thank you for the kind words Sherry! We are very happy to hear that we were able to provide you with an enjoyable experience!

1
...
78
79
80
...
169