World Ford Pensacola

Miranda Hammond amazing service advisor and she goes above and beyond! Such an asset to Workd Ford! I wouldn’t deal with anyone else! above and beyond! Such an asset to Workd Ford! I wouldn’t deal with anyone else! More

8:15 am appointment for oil change. Finally done and out the door at 10:18 am. Cost more than originally told. Told me I needed several other things done, including a new battery even t Finally done and out the door at 10:18 am. Cost more than originally told. Told me I needed several other things done, including a new battery even though mine was replaced one year ago. More

World Ford provided an early morning drop-off time, arranged (and paid for) a ride to and from my work from the dealership, took care of everything I identified and provided a multi-point inspection th arranged (and paid for) a ride to and from my work from the dealership, took care of everything I identified and provided a multi-point inspection that caught an unknown issue they quickly resolved, and had my truck ready to go before lunch. My service rep Kevin was exceptional, ensuring my expectations were exceeded, and I will be requesting him from now on. More

Great communication with Matthew in the service department .Text updates and a phone call when my service was completed . department .Text updates and a phone call when my service was completed . More

I had a part ordered for install. When I arrived Matthew Salinger in service offered to help me even when I was in another line. I told him my situation and what I was told on getting When I arrived Matthew Salinger in service offered to help me even when I was in another line. I told him my situation and what I was told on getting the part installed. He explained the wait time. The service manager then stepped in and offered to get it taken care of. They far exceeded the wait time and were very professional and helpful. I appreciated their effort and their willingness to help. I will be back. More

Our salesman Blake Cannon did a phenomenal job getting us through the process in record time and as painless as possible All commitments were honored in a timely manner! through the process in record time and as painless as possible All commitments were honored in a timely manner! More

Haf a routine oil change, easy to schedule, on time, and great service advisors, Katie Ferrell specifically. She is always very courteous and had a great work ethic. great service advisors, Katie Ferrell specifically. She is always very courteous and had a great work ethic. More

I had an appointment for oil change and tire rotation at 7am with Albert. I was there before the store open to make sure I could be in and out with no issues.. I also asked for a brake inspection. Albert in 7am with Albert. I was there before the store open to make sure I could be in and out with no issues.. I also asked for a brake inspection. Albert informed me that I had an open recall on my car (software update) and that it would only add 30 more min to my service. I was not updated until I found him and asked about my vehicle at the 2 hour mark. He then checked on my vehicle and told me the update still needed to be performed.. after 3.5 hours he informed me that the vehicle recall was not performed and I had no type of explanation on why it was not completed. I left feeling disrespected and angry due to the lack of communication and time it took for the lousy service. No type of inspection performed during the service as well.. I expected more from your dealership. More

Easy to schedule and quick turnaround times. Service is best aspect. Would never by a new car there. $$$$$ Service is best aspect. Would never by a new car there. $$$$$ More

They always been there for me in my time of need. I would highly recommend them. Likelylawncare I would highly recommend them. Likelylawncare More