World Ford Pensacola

Great work on my Mustang! Took about 5 weeks but the work was worth the wait! Took about 5 weeks but the work was worth the wait! More

The service tech was helpful but he couldn’t overcome the disappointment that my bumper to bumper warranty I purchased less than a year ago is a scam. The keyless entry electronics within the drivers door tr disappointment that my bumper to bumper warranty I purchased less than a year ago is a scam. The keyless entry electronics within the drivers door trim isn’t working. All the electronic gadgetry on cars is a major reason I paid $3000 for additional warranty when buying this Ford Explorer Limited . Apparently because this keyless entry is embedded in the door frame, they designate this replacement part as a body and exterior category of repair and exclude it from warranty protection. Having been a Ford customer since 1976, I expected better of the company. I never thought I’d say it, but Toyota, Kia, or Honda may have to be what I shop for in the future. More

Much improved since my last visit about 2 years ago. The customer service was amazing and the professionalism is back at World Ford. The customer service was amazing and the professionalism is back at World Ford. More

I've placed three calls into the service manager today, all have gone unreturned. I have no idea what is wrong with my vehicle, nor how long they intend to have it. I guess I will Uber up there tomorrow all have gone unreturned. I have no idea what is wrong with my vehicle, nor how long they intend to have it. I guess I will Uber up there tomorrow for a status update. More

Service was accurate and timely. Customer care was excellent. Satisfaction with results was above expectations. Would recommend to others. Customer care was excellent. Satisfaction with results was above expectations. Would recommend to others. More

Service was good. Judy was kind and helpful. They even offered to back up my car out the garage for me. Judy was kind and helpful. They even offered to back up my car out the garage for me. More

Didn't complete Ford Scheduled Service, after 2 hr wait. .very disappointed. No tire rotate, no wipers, no air filters changed... .very disappointed. No tire rotate, no wipers, no air filters changed... More

Fast, reliable service. Every time. Bought here and get all services done here. They continue to impress. Every time. Bought here and get all services done here. They continue to impress. More

Efficient, professional and prompt. Clean and organized workplace. The additional, optional suggested services were appreciated, with no hard sell Clean and organized workplace. The additional, optional suggested services were appreciated, with no hard sell More

Fast, friendly, convenient, reliable, goes above and beyond for their customers. Service that caters to customers time beyond for their customers. Service that caters to customers time More