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World Ford Pensacola

Pensacola, FL

Overview
Reviews
Vehicles
4.7
2,106 Reviews
Call Dealership (850) 476-9050
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6397 Pensacola Blvd.

Pensacola, FL

32505

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Showing 2,106 reviews

September 21, 2025

They had my Ford Maverick for a total of seven days, telling me first it wasn't a battery problem and charging me $255.00. Then I had to have it towed to World Ford because battery was dead again TWO da More

by rehlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Sep 23, 2025 -

World Ford Pensacola responded

Sorry to hear about your visit. We understand how frustrating car troubles are. We remember working on your vehicle and the battery did not fail the battery test, however, there was an update that needed to be performed. The update ssm 53801 is for a 12v battery drain caused by a software issue known by Ford. The ssm states if battery drain exists to start with update and test battery after install. Battery test at that point still says good and recharge. In good faith we would not sell anyone something when the test comes back as good. That would be wrong on all levels. I understand it ended up needing a battery as well, and we charged you for the battery, but only because we knew the original issue was fixed via the update we performed. If we just installed a battery , even if it says good but charge, and didn't correct the issue , you would be in a different situation where the good battery was drained due to a software issue making the new battery non warrantable costing you even more money. We truly are here to help and want you to trust our decisions for what your vehicle concerns are. If you would like to discuss further, please feel free to reach out. Justin Murphy , Service Director World Ford Pensacola | 850 266-2168 | justinmurphy@group1auto.com

September 20, 2025

Very accommodating. Keeps you informed of any issue found and gives you the opportunity to discuss it with the service advisot More

by marthasparks10
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ellen
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Sep 21, 2025 -

World Ford Pensacola responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 20, 2025

They had the vehicle that we wanted, and the sales people were we’re very professional and gave us their undivided attention. I definitely would recommend this dealership to purchase a new Ford More

by triservice.draftbeersystems
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Berry , Chris Jones
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Sep 21, 2025 -

World Ford Pensacola responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 20, 2025

Miss Ellen was great very friendly awesome lady. Great customer service skills couldn’t have been better. She is explain everything clearly so I could understand it because I am a woman so something More

by kim.harris36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellen Stubenhaus
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Sep 21, 2025 -

World Ford Pensacola responded

Hi, we're happy you found our staff to be so supportive during your experience here at World Ford Pensacola. Please don't hesitate to reach out if there's anything additional we can do for you.

September 20, 2025

Real good customer service and everything was professional the staff was real kind and took care of me More

by williecmayze
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron
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Sep 21, 2025 -

World Ford Pensacola responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

September 20, 2025

Robert was my sales representative. He did an excellent job, very professional. Great job. Robert. More

by Wade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert in the service department.
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Sep 22, 2025 -

World Ford Pensacola responded

Hi Wade, we're happy to hear you had such a positive experience with Robert! Feel free to reach out to us if you need anything. Have a wonderful day.

September 20, 2025

Went in for oil change expected to be there for a while, but it didn't take long at all. No pressure for other service to car. More

by Jcfmark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayden Nelson
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Sep 22, 2025 -

World Ford Pensacola responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 19, 2025

Service was courteous and efficient. Ellen answered all my questions and was thorough and professional. More

by rffarley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellen Stubenhaus in Service
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Sep 21, 2025 -

World Ford Pensacola responded

Hi, we're happy you found our staff to be so supportive during your experience here at World Ford Pensacola. Please don't hesitate to reach out if there's anything additional we can do for you.

September 18, 2025

Great service. Took great care of my jeep. And was fast and well done thanks More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Another employee
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Sep 21, 2025 -

World Ford Pensacola responded

Hi Michael, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

September 17, 2025

Exceptional service! They under promised and over delivered. Promised the the work done within 24 hours but finished within 3. More

by bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Sims
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Sep 20, 2025 -

World Ford Pensacola responded

Hello Bob, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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