World Ford Pensacola

Awesome service! Second time buying a car from Marco. Gave me plenty of options for a small budget and worked hard through every obstacle to get me in a great car Second time buying a car from Marco. Gave me plenty of options for a small budget and worked hard through every obstacle to get me in a great car More

Car Buying Experience The TL;DR is Marco did a really awesome job. He helped me find options in the window I was interested in and came off as genuinely friendly. He went The TL;DR is Marco did a really awesome job. He helped me find options in the window I was interested in and came off as genuinely friendly. He went above and beyond (in my mind) and was very helpful. I will say your Service department needs work. I must have left 3 voicemails (with the prompt assuring me someone would return my call as soon as possible) over a week and a half after originally being told when I dropped my car off that I'd hear back in 2 days and finally had to show up in person to finally get an answer. It's the kind of thing that can tarnish a brand. I was pretty frustrated from that experience and Marco did an awful lot to salvage that and helped turn a negative view of Ford into a positive one. More

Lessons Learned /Service Department Lessons learned from dealing with this dealership's Service Department: 1. Always check their work after they say they're done and have them show y Lessons learned from dealing with this dealership's Service Department: 1. Always check their work after they say they're done and have them show you before you leave. 2. Ask for their labor rate and have them explain the amount of time Ford says a job should take. 3. Inspect the vehicle after they're done and before leaving the dealership, with a Service Advisor watching. In total, this dealership had my truck somewhere in the neighborhood of 55 service hours and did not fix my A/C. They first changed the evaporator and called the truck fixed, charging $1,000 in labor, $300 in parts. Then, after a return visit for them to clean up the filthy mess the mechanic left my truck in, I found the A/C was still not working. All of this within a week. They took the truck back in and told me it was actually the compressor that needed to be replaced and told me it would be another $1,300! I said, "No way!" There was no discussion to be had for why they didn't fix it the first time, why their mechanic trashed my vehicle and left it amuck with parts rolling around under the center console and pieces out of place, or why they charged me for work that didn't fix the problem in the first place. There was no accountability for the severe incompetence on the mechanic's part. To top it off, I learned the hard way that I need to ask about labor rates before going into a place like this. I had them do a Ford TSB (Technical Service Bulletin), which calls for a fuse relocation kit to be installed (TSB EL3Z-14293-A). This TSB is Ford rated at taking 0.60/HR to complete. Their total cost for that 6/10ths of an hour was $202.43. I'm left to conclude they're charging upwards of $300/HR for labor and explains why they charged me $1,000 for the A/C labor and wanted another $1,000 to take another stab in the dark at fixing it. Mind you, that was their rate with them giving me a discount for being a veteran; "helping you out," they said. This is a significant abuse of their contempt for any customer's best interest and the biggest reason I will not recommend this store to anyone if asked. This two week long inconvenience was a bad experience and a waste of time and money. I would not recommend this dealership's Service Department for trustworthy, dependable, honest service by any means. Very disappointed. Last, and most important: The two Service Advisors that helped me through this two week ordeal were outstanding. In a World of terrible experience (pun intended), they stood out for their service, responsiveness and integrity. It is a shame their efforts were lost from there. More

Service Visit My service visit with World Ford started very well but didn't finish as such. The service itself was done, but haphazardly finished and after returnin My service visit with World Ford started very well but didn't finish as such. The service itself was done, but haphazardly finished and after returning three times to address the remaining issues, it was still not completed. This ultimately is a fault of the Service Manager for not ensuring that what was not only promised but paid for in cash (not warranty), was completed in full. When asked if what I had returned to be fixed was fixed, the Service Manager looked at me blankly and said he did not know and that if I wanted to I could take the vehicle around the parking lot to see if it was or not. Seriously shaking my head now just thinking about it. That about sums up the service visit. I will likely not make a return visit, nor recommend this dealership for service. I feel they have some work to do to get up to a standard of trust, follow-through and complete customer satisfaction. More

Great dealership experience, outstanding salesman We had the best car buying experience with Marco. Great customer service. Initially, we thought we were going to spend the whole day at the dealership We had the best car buying experience with Marco. Great customer service. Initially, we thought we were going to spend the whole day at the dealership, so we run all the other errands we had prior to heading out to World Ford. However, it was "in and out". We told him our goals and he found the perfect match for our budget. Even after driving out, he searched our trade-in and found our garage door opener and mailed it to us by the next day. Marco Barlow and World Ford have given me my best car buying experience ever. Highly recommended. More

New Car Purchase The wife and I thoroughly enjoyed our new car purchase experience, and in particular working with Marco Barlow, Sales Associate/ Internet Manager who The wife and I thoroughly enjoyed our new car purchase experience, and in particular working with Marco Barlow, Sales Associate/ Internet Manager who came highly recommended. Marco went above and beyond to make us feel at home while at World Ford. As they say, the difference between ordinary and extraordinary is that little extra. And World Ford distinguishes itself from other vehicle dealerships by providing that little extra. We look forward to working with Marco again in the future. World Ford should feel fortunate to have in it’s employ individuals who provide top notch customer service. From this satisfied customer, good job and thank you! More

Awesome salesman, fabulous car!! We went in for a used car and left in an affordable brand new set of wheels! I couldn't be happier with my brand new mustang! Chris Daigle took great We went in for a used car and left in an affordable brand new set of wheels! I couldn't be happier with my brand new mustang! Chris Daigle took great care of us and made the whole process comfortable and easy!! I would definitely recommend World of Ford to anyone looking for a great set of wheels! Go see Mr. Daigle! You won't regret it! More

Fast and excellent experience We had a great experience with Marco. He was by far the best sales representative we have ever had when purchasing a car. The whole process was fast a We had a great experience with Marco. He was by far the best sales representative we have ever had when purchasing a car. The whole process was fast and we had all of our questions answered. We will definitely be recommending Marco to any friends who are looking for a new car. More

Marco was excellent. My wife and I have bought 3 cars in the past 5 years from World Ford Pensacola. We have always had a great experience with the buying process. This la My wife and I have bought 3 cars in the past 5 years from World Ford Pensacola. We have always had a great experience with the buying process. This last purchase I must say though was the best yet. Marco was on point with his knowledge about the F150 we were there to see. He was also very friendly and accommodating. He and the staff were also amazingly quick we were there maybe 2 hours start to finish. We definently will be back next year for my daughter to get her first car. More

Another Great Purchase Marco did a great job with our recent purchase. He made the process as seamless as possible and I was in and out very quickly. He also does a great jo Marco did a great job with our recent purchase. He made the process as seamless as possible and I was in and out very quickly. He also does a great job with following up to make sure you are satisfied with the vehicle, as well as, ensuring you know all of the details of your car More