World Ford Pensacola

Went for a simple oil change , no tire rotation which I was told it was going to take an hr. Took them 2.5 hrs. Asked the “service advisor” after 1.5 hrs , she tell me she “ they are working on your car r was told it was going to take an hr. Took them 2.5 hrs. Asked the “service advisor” after 1.5 hrs , she tell me she “ they are working on your car right now. going to the parts department “ as she proceeded to walk away. 10 minutes later she tell me my “oil pan/gasket was cracked”. Wait what? How did that happen? Got no explanation. An hr weren’t by . I went to the check with her again and she was not at her desk. As I was talking to another “service advisor” who was looking into the update on my car, she walked up with her lunch in hand and she then interrupted my conversation with.the guy that was trying to help me and she said “ I had gone to the parts store to get your FREAKING OIL part”! I said excuse me, is that how you talk with your customers that you “had to go get your freaking oil part ?” Once she realized that I. Was not happy about her rude comments, in front of her coworkers, she said she was joking! Joking with whom, certainly it was not a joke to me. I p minutes later I finally got my car with scratches on the pass see rear door, front number and above the front passenger wheel of which I took pictures while at the dealership before I got into the car. Tried to talk to a service management and was told by the guys who answered the phone and said “unfortunately we don’t have a manager at this time”. Never again will I ever go there. I sure hope they actually changed the oil like they were supposed to and that I don’t have any leaking oil. So much for service. Never gain. Should have taken my car to Toyota! More

This is the most dishonest dealership I have ever encountered. From the salesperson to the General Manager. They sell crappy used vehicles and WILL NOT. honor their warranty. Don’t walk away. RUN!!!! encountered. From the salesperson to the General Manager. They sell crappy used vehicles and WILL NOT. honor their warranty. Don’t walk away. RUN!!!!!! More

Very nice people to talk with and know what they Are selling and very helpful for me and my wife. I would definitely send a friend over to talk with Marco about a Vehicle from World Ford selling and very helpful for me and my wife. I would definitely send a friend over to talk with Marco about a Vehicle from World Ford More

I came to ford hoping to trade my car in. Blake Cannon tried desperately to sell me a car. I said I wanted to look around a bit. The next day he told me my ford was unfixable due to a part on Blake Cannon tried desperately to sell me a car. I said I wanted to look around a bit. The next day he told me my ford was unfixable due to a part on back order for eight months. I asked him what I should do now? He was stuffing his face with ice cream and told me my car was a paper weight and shrugged his shoulders about my options. Chris Jones observed our interaction snickering and smiling. Blake could have offered to help me find a rental, instead he mocked me and humiliated me. I just had a new transmission out in my car for $4,000.00 and this is how I’m treated? I will never do business with ford in the future and I will tell the world why. Blake Cannon is very rude which is saying something for a car salesman. More

Some people are friendly easy to buy vehicle from but their service is horrible. sent my truck in for warranty had it for two weeks and couldn’t tell me what was wrong with it. it felt like they didn’t w their service is horrible. sent my truck in for warranty had it for two weeks and couldn’t tell me what was wrong with it. it felt like they didn’t want to do it because it was warranty that’s just a feeling I got. I was nervous about taking it back in again for warranty work Heard popping in the front and they had it for a week they told me it was a piece from my level kit in the front I had put on by a different shop took it to the other shop. it was one of the original parts that came on the truck so warranty should cover it but I don’t have much confidence that they will honor the warranty More

absolutely fantastic experience. After being told the truck I was looking for had sold the day prior marco found me a truck I liked even more for less money! After being told the truck I was looking for had sold the day prior marco found me a truck I liked even more for less money! More

Bait and switch. Advertised a Bronco at MSRP. When I drove hours to place an offer the vehicle was not available and was never there in the first place. Very unpro Advertised a Bronco at MSRP. When I drove hours to place an offer the vehicle was not available and was never there in the first place. Very unprofessional…. More

I had my truck serviced today on a recall items. Anna from service department was knowledgeable on the service items and time frame to the length of time to fix. Great job thank you.👍👍👍👍👍 Anna from service department was knowledgeable on the service items and time frame to the length of time to fix. Great job thank you.👍👍👍👍👍 More

Marco & Adam were awesome! ! Great job guys. My family and myself thank you both for a job well done. ! Great job guys. My family and myself thank you both for a job well done. More

Bryan Fitterlin was our Service Advisor. He did a great job making us feel welcome. We are from out of town and needed to have our F250 serviced. Bryan was truly a pleasure to work with. We He did a great job making us feel welcome. We are from out of town and needed to have our F250 serviced. Bryan was truly a pleasure to work with. We will use World Ford again the next time we are in Pensacola. More