Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

World Ford Pensacola

Pensacola, FL

Overview
Reviews
Vehicles
4.6
1,700 Reviews
Call Dealership (850) 476-9050
View Awards

6397 Pensacola Blvd.

Pensacola, FL

32505

Directions

By Type

Showing 1,700 reviews

July 05, 2024

One of the worst repair experiences in 58 years of car ownership. The service advisor doesn’t return phone or text messages. States they are understaffed and have too many customers to keep up. The servic More

by dean-turner
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie Ferrell, Danyiel Glass.
Report | Print
Jul 18, 2024 -

World Ford Pensacola responded

dean-turner, We were grateful for the opportunity to speak to you regarding your service concerns. Your business means a lot to us, and we sincerely hope that we were able to resolve the matter to your complete satisfaction. Should you require any assistance in the future, please do not hesitate to reach out to me. Your continued satisfaction is our priority, and we are here to help whenever you need us. Nathan Cartwright General Manager n.cartwright@worldford.com

Jul 18, 2024 -

dean-turner responded

No one spoke to me although I tried to contact the service manager. As a result I am taking my other Ford to the dealer in Foley AL for service next week.

June 19, 2024

Nash and Rico were a great help and a pleasure to work with. Very good experience. The process was quick and stress-free. More

by canlou
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nash/Rico
Report | Print
Jun 20, 2024 -

World Ford Pensacola responded

Hi, thank you for your kind review; we are happy to pass along your comments to Nash and Rico here at World Ford Pensacola! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jun 20, 2024 -

canlou responded

You’re welcome what I wrote was the truth. It was one of the easiest car buying. Experiences I’ve had thank you

June 18, 2024

The person that help me Marco was nice friendly quick got me approved and in and out ! More

by dale32514
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MARCO
Report | Print
Jun 19, 2024 -

World Ford Pensacola responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 18, 2024

I was very pleased with my service at World Ford Pensacola. The sales team was extremely helpful in helping me select a new vehicle. More

by Bengalmom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Barlow
Report | Print
Jun 20, 2024 -

World Ford Pensacola responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at World Ford Pensacola! Until the next time we meet, take care!

June 15, 2024

Have tire issue,they said not covered . full cost. Not happy why,not.help me to understand More

by Terrydchris59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy
Report | Print
Jun 19, 2024 -

World Ford Pensacola responded

Terrydchris59, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced with your tire issue. If there is anything I can do please do not hesitate to reach out to me. I would like to hear more details about your experience and how we can improve in the future. Nate Cartwright General Manager n.cartwright@worldford.com

June 15, 2024

While standing in the service area I was thinking, "wish i would have bought here." Very nice facility and the people are much friendlier. More

by esconiers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Babb
Report | Print
Jun 16, 2024 -

World Ford Pensacola responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

June 15, 2024

Amazing and quick service! Anything that I have needed was tended to! I even bought a car from them and that was more than a great experience! More

by andrien.anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judith, Chris Jones
Report | Print
Jun 16, 2024 -

World Ford Pensacola responded

Hi Andrien, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 14, 2024

Rapid scheduling and fast turnaround for recall fix on F150. Kevin Jardin in service did a great job getting everything done promptly. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Jardin
Report | Print
Jun 14, 2024 -

World Ford Pensacola responded

Hi Robert, we're happy you found our staff to be so supportive during your experience here at World Ford Pensacola. If you have any further questions, please give us a call. We're always happy to help!

June 14, 2024

I went for a conventional oil change for my Ford F150 and they did not want me to use that type of oil I have always used conventional oil. I ended up spending twice what I wanted and it seemed they did n More

by davidcornwell40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Blocker
Report | Print
Jun 15, 2024 -

World Ford Pensacola responded

Thank you for sharing your experience. I apologize for the inconvenience you faced during your recent oil change. We understand the importance of using the type of oil you prefer and regret that this was not handled properly. Additionally, I'm sorry for any confusion with our billing system. Your feedback helps us improve, and we will address these issues with our team to ensure better service in the future. If there is anything we can do to rectify this situation or if you have any further concerns, please reach out to me directly. Thank you for bringing this to our attention. Nathan Cartwright General Manager n.cartwright@worldford.com

June 14, 2024

Got an appointment right away, assistant was very helpful for me all set and complete service in a timely manner. More

by Bbrownac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maranda
Report | Print
Jun 15, 2024 -

World Ford Pensacola responded

Hi, we're happy you found our staff to be so supportive during your experience here at World Ford Pensacola. Please don't hesitate to reach out if there's anything additional we can do for you.

1
...
65
66
67
...
170