World Ford Pensacola

Frank McCauley and customer service Worst experience I've ever had in my 35 yrs. Dishonest, shady, over charged, ohh and cursed at multiple times. I will show the video to their supervi Worst experience I've ever had in my 35 yrs. Dishonest, shady, over charged, ohh and cursed at multiple times. I will show the video to their supervisor once I get in touch with them. Frank McCauley would not give me their number or let me talk to them. Frank cursed and told me to get my truck the xxxx out of there after i called him out on a lie. They wanted to charge me 970$ to fix my battery and said it corroded all my cables. It didn't. Yes I needed a new battery but the cables were fine and the other ford shop just laughed when I told them about world of ford. It's a shame. More

Longer than expected Was not informed about a “employee lunch” when I made appointment over the phone. Appointment at 11:30 for a Sync SOFTWARE UPDATE......left at 3:00. Was not informed about a “employee lunch” when I made appointment over the phone. Appointment at 11:30 for a Sync SOFTWARE UPDATE......left at 3:00. Never got informed on progress, I checked in multiple times to make sure they weren’t re-building my engine. Was informed it wasn’t smart that I made an appointment the “day before a holiday”. Not impressed with service. Sub par. More

Not just a sale We went to a couple of dealers locally and got the feeling that we were nothing more than a sale to them and they kept trying to push cars that we did We went to a couple of dealers locally and got the feeling that we were nothing more than a sale to them and they kept trying to push cars that we did not want. That didn't happen with Marco at World Ford. He only showed us cars that we wanted to look at and stayed away from the models that we wanted that had the features we didn't. He also worked hard to make sure that we were sticking to the payments that we wanted. The whole team worked to make it happen but Marco was that front man running everything down and making sure we were happy. He even played basketball with our kids while we signed papers. Outstanding service and it actually felt good to buy from this dealership. More

Great Service Service center was great.. The employees are very nice.. Will return for any future repairs and i would also recommend the service department at World Service center was great.. The employees are very nice.. Will return for any future repairs and i would also recommend the service department at World Ford.. More

Buying experience The staff was kind and nice. They go the extra mile. Luke Webb didnt make me waste my time. They were very honest and I knew what to expect The staff was kind and nice. They go the extra mile. Luke Webb didnt make me waste my time. They were very honest and I knew what to expect More

Good interface with customers World Ford takes care of the customer and establishes not just a business relationship but also one of friendship A very customer friendly dealershi World Ford takes care of the customer and establishes not just a business relationship but also one of friendship A very customer friendly dealership is was More

The Works Rocks World Ford Service Center is fantastic. Great work at a reasonable price. Highly them for your service needs and any repairs needed for your car or t World Ford Service Center is fantastic. Great work at a reasonable price. Highly them for your service needs and any repairs needed for your car or truck. More

Outstanding service They were courteous, informative, helpful,reliable and friendly. Truck was fixed in a timely manner. Truck was very clean inside and out when finished They were courteous, informative, helpful,reliable and friendly. Truck was fixed in a timely manner. Truck was very clean inside and out when finished. We were very satisfied! More

Knowledgeable and Professional Sales Staff Being able to review in detail the dealer's inventory online is a huge time saver and enabled me to do some independent research prior to my test driv Being able to review in detail the dealer's inventory online is a huge time saver and enabled me to do some independent research prior to my test drives. It truly streamlines the experience. World Ford's internet sales team is top notch. More

Great experience I have worked with Sonic before on buying a new Ford & he goes above and beyond to get you into the vehicle you want. And Westley was great to work wi I have worked with Sonic before on buying a new Ford & he goes above and beyond to get you into the vehicle you want. And Westley was great to work with also. He knew the vehicle I wanted to end up with and he made that happen! Great experience with these 2 guys! More