World Ford Pensacola

Took my F150 in for regular maintenance service and had phenomenal customer service from Katie in the service department. She was extremely helpful, knowledgeable, and friendly. Top notch service from over phenomenal customer service from Katie in the service department. She was extremely helpful, knowledgeable, and friendly. Top notch service from over any other Ford service department I’ve had around the south. More

Best new car buying experience we’ve ever had. Dalton was super helpful and knowledgeable - ask for him by name! Dalton was super helpful and knowledgeable - ask for him by name! More

They were very respectful to my needs the rep was available to answer any of my questions the service was done in a timely manner available to answer any of my questions the service was done in a timely manner More

Service advisor Robert was great but it took me 4 days to get to talk with someone and get an appointment scheduled get to talk with someone and get an appointment scheduled More

Pensacola Ford is great! An oil change is cheaper than take 5 oil. Just got a wheel alignment cheaper than any where else with the coupon they sent out. Thank you so much! Th An oil change is cheaper than take 5 oil. Just got a wheel alignment cheaper than any where else with the coupon they sent out. Thank you so much! The coupons make it affordable for me! More

Had my truck way too long for 3 hr fix. I dropped it off on Friday the 7th. I called the next Wed and I was 7 in the queue. What was the number on Friday? I wish they would call me when I I dropped it off on Friday the 7th. I called the next Wed and I was 7 in the queue. What was the number on Friday? I wish they would call me when I’m fourth in the que and I’ll bring it over. That way I could have been using my truck. More

Even if an issue occurs they make sure things are corrected. Even if it means they reduce your cost for service corrected. Even if it means they reduce your cost for service More

This was the worst experience I’ve ever had with a dealer. I was staying in Pensacola for a period over the winter and my F250 was showing a check engine light. I made an appointment and brought it in dealer. I was staying in Pensacola for a period over the winter and my F250 was showing a check engine light. I made an appointment and brought it into the dealer at the date and time of the appointment. I was told that it would be at least two weeks before they worked on the truck. I asked to make an appointment for two weeks in the future and they said they had to have the truck at the dealership to hold its place in line For the service work. Because that was the only vehicle I had with me I wound up having to rent a car for three weeks. After I was finally able to pick my truck up, the check engine light came back on within 20 miles. I then had to bring the truck in again the next day for them to do a relearning program with it. All in all it was an absolutely terrible experience at World Ford. More

Robert was quick to answer any questions I had and kept me informed about the truck during the process. me informed about the truck during the process. More

World Ford does a fairly good job with routine maintenance. Item that need tech diagnosis can take several days to diagnose and even more to make repairs. Today’s service and service rep was ex maintenance. Item that need tech diagnosis can take several days to diagnose and even more to make repairs. Today’s service and service rep was excellent. More