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World Ford Pensacola

Pensacola, FL

4.6
1,463 Reviews

6397 Pensacola Blvd.

Pensacola, FL

32505

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Showing 1,463 reviews

January 10, 2025

Very professional and fast service. Best waiting area with personal attention. I recommend it so well. More

by damgt15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
Jan 10, 2025 -

World Ford Pensacola responded

Hi, thank you so much for your positive comments about World Ford Pensacola! Feel free to reach out to us if you need anything. Have a wonderful day.

January 10, 2025

Service and inspection were completed and advisor took care of everything from check-in to checkout. More

by harleywdg
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry McWatter
Jan 12, 2025 -

World Ford Pensacola responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 09, 2025

The service was excellent. Bryan Fitterling, was polite and kept me well informed throughout the process. I was extremely satisfied. More

by Samantha
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Fitterling
Jan 11, 2025 -

World Ford Pensacola responded

Hi Samantha, we're happy you found our staff to be so supportive during your experience here at World Ford Pensacola. Feel free to reach out to us if you need anything. Have a wonderful day.

January 09, 2025

They kept my truck in for a month this is terrible experience no way going back there More

by tzagakis
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
No matter who
Jan 11, 2025 -

World Ford Pensacola responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Justin Murphy      Service Director World Ford Pensacola p-850 266-2168 justinmurphy@worldford.com

January 09, 2025

We were given a 9:30 AM appointment and got into a service desk about 10AM. Brandon was great and got us the answers we needed. The Edge seems to be running great! Was disappointed we didn't get a was More

by bjby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Robert
Jan 10, 2025 -

World Ford Pensacola responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at World Ford Pensacola! Thank you again for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

January 09, 2025

We have bought vehicles from Marco Barlow previously at World Ford Pensacola and are repeat customers because of his professionalism and honesty. We also have worked multiple times with Kyle Z in finance. More

by Angie.toole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Barlow
Jan 10, 2025 -

World Ford Pensacola responded

Hi, we're happy you found our staff to be so supportive during your experience here at World Ford Pensacola. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 08, 2025

I’ve been a customer of World Ford since May 2019 when I purchased my F-150 XLT. So far, all maintenance and recalls have been performed by World Ford’s service department. I have been extremely satisfie More

by WG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Reynolds (Service Advisor)
Jan 10, 2025 -

World Ford Pensacola responded

Hi, your satisfaction is our top priority. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 07, 2025

Thank you Bryan Fitterling for your outstanding customer service regarding my 2024 Ford Explorer. I had a bad experience on my first visit but decided to give World Ford one more chance. Bryan is my service More

by Pat
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Fitterling
Jan 08, 2025 -

World Ford Pensacola responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

January 07, 2025

Brandon was my service advisor and was very friendly and helpful with keeping me up to date on the status of my vehicle. Thank you More

by Esb3642
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Jan 10, 2025 -

World Ford Pensacola responded

Hi, thank you for your kind review; we are happy to pass along your comments to Brandon here at World Ford Pensacola! Until the next time we meet, take care!

January 07, 2025

Nicest service agent I have ever had been coming for 10 plus years. Very customer service More

by Smc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellen
Jan 10, 2025 -

World Ford Pensacola responded

Hi, we are very happy we could provide you with a positive experience! We hope you have a great day!

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