World Ford Pensacola

The service was great and I really appreciate how I was updated throughout the process. updated throughout the process. More

Everyone was very professional and courteous Ryan was great as service pro and will come again great as service pro and will come again More

Scheduling was online and easy. I was able to get an appointment that worked with my schedule. I was able to get an appointment that worked with my schedule. More

They were prompt and certeuse. Their prices are high but do good work.i was in and out the same day Their prices are high but do good work.i was in and out the same day More

The service bay was well maintained and easy to access. Branden helped me quickly, efficiently, and kept me informed. Can’t thank him enough for the efforts he put into getting my car back to me. Above and Branden helped me quickly, efficiently, and kept me informed. Can’t thank him enough for the efforts he put into getting my car back to me. Above and beyond! More

Great service writer truck was fixed right and did not have to wait long excellent service have to wait long excellent service More

My Daughter Hannah Cooks 2023 Ford Bronco the she bought a year and a half ago had to be towed in because it's under warranty. My daughter is a single mother with 2 kids, one of which is special needs. The a year and a half ago had to be towed in because it's under warranty. My daughter is a single mother with 2 kids, one of which is special needs. The service dept. said it would be 2 weeks before they could even do a diagnostic. They also said that they can't determine if she qualifies for a loaner vehicle until after the diagnostic. So, I'm out $1,100.00 for a rental and tow truck. Why get a warranty or buy a car from this place if their service is this slow? THINK BEFORE YOU BUY FROM HERE. More

Service writer Bryan was helpful. I received my truck back earlier than expected. Much appreciated I received my truck back earlier than expected. Much appreciated More

They make a real good effort to assist customer's with all matters but they are either overwhelmed or understaffed. My assistant was clearly overwhelmed but handled things professionally and with enthusia all matters but they are either overwhelmed or understaffed. My assistant was clearly overwhelmed but handled things professionally and with enthusiasm. Another time, I asked for parts for a ford vehicle, i was told the parts were on back order and it would take weeks to get it and no options for aftermarket parts but i was able to get replacement parts within 2 days from PepBoys. Its hard to believe i cant get original parts from ford sooner. More