World Ford Pensacola

Everything was smoothly, did take a while but there was a lot to work on. Great customer service from Charles Peavy lot to work on. Great customer service from Charles Peavy More

My Service Advisor, Ellen, went far above and beyond good service. My car broke down the day before the big snowstorm as I was driving home to Jacksonville from Dallas. Despite the storm and the closing of t service. My car broke down the day before the big snowstorm as I was driving home to Jacksonville from Dallas. Despite the storm and the closing of the dealership for a couple of days, she stayed in touch and let me know every bit of news relating to getting me back on the road as quickly as possible. I’m a 68 year old single woman and it means a lot to encounter such kindness. Her direct manner without being condescending helped me know what to expect. I would highly recommend World Ford for Service. If you’re lucky, you might have Ellen as your Service Advisor. More

Intake was excellent. Lady who checked me in and out was very pleasant and knowledgeable Lady who checked me in and out was very pleasant and knowledgeable More

Miranda was excellent and extremely well versed in the needs of my truck. She knew want to do and took care of me like the professional she is needs of my truck. She knew want to do and took care of me like the professional she is More

Well unprofessional. Rip offs. On top of that they’re complete liars. 0 out of 10 recommend. Should i continue?…took my car for a recall. Told them to strictly focus on t Rip offs. On top of that they’re complete liars. 0 out of 10 recommend. Should i continue?…took my car for a recall. Told them to strictly focus on that. They took it upon themselves to search for other problems when i told them twice not to check out anything else. Ended up paying $255 dollars. & my problem still isn’t solved. Waste of time & money More

Staff is very professional & the waiting area is clean & comfy while waiting on my vehicle to be serviced. comfy while waiting on my vehicle to be serviced. More

Wonderful service and accommodations for waiting. Bryan was very professional and helpful. He kept me informed and explained everything very thoroughly. He definitely impressed me with World Ford! Bryan was very professional and helpful. He kept me informed and explained everything very thoroughly. He definitely impressed me with World Ford! More

Let me just put it this way, I've had the same problem on and off for the last couple years. I bring my truck in and explain the problem and sometimes it couldn't be diagnosed because the problem would go aw and off for the last couple years. I bring my truck in and explain the problem and sometimes it couldn't be diagnosed because the problem would go away on the tow over to the shop. Numerous things that were tried lasted for a short time but problem would rear its ugly head again. It had been a while this last time since the problem. Once again I had it towed into World Ford and got Miranda Foster as a service advisor. I went over everything I thought regarding the problem with her. I was in no rush and left the truck with her. She said she would keep me up to speed as soon as they could get it to diagnostic. She was unbelievable and keeping me up to speed. She was one of the best service advisors I've ever dealt with, and believe me with the number of cars and trucks I've had, that's saying a lot. I've got nothing but praise and thanks for Miranda!! More

They were very professional and efficient. What was thought to take two days was actually completed the same day. What was thought to take two days was actually completed the same day. More