
World Ford Pensacola
Pensacola, FL
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Yesterday, I had my 2019 Edge picked-up and returned for its 60,000-mile service. I gave the Service Person a list of items I wanted done. And I told him that I did NOT want the Oil Changed or my tires rota its 60,000-mile service. I gave the Service Person a list of items I wanted done. And I told him that I did NOT want the Oil Changed or my tires rotated. I told Austin I did NOT need these things done because since I haven't received a reply (after 8 attempts), I took my Edge to Walmart and had new Michelin Defenders installed, and a Synthetic Purple Oil and a K&N Filter change completed. I had just had this work completed less that 300 miles ago! They did NOT even inform me they had done this work and charged me for it. I found out when they returned my vehicle to me and after I signed for it, I found it in the work performed sheet! What a bunch of SCAM ARTIST! More
The service team is always friendly, thorough and professional. They are also very knowledgeable. I’ve never had an issue with any service they’ve provided. I really appreciate the shuttle service th professional. They are also very knowledgeable. I’ve never had an issue with any service they’ve provided. I really appreciate the shuttle service they’ve provide as well. Saves me a ton of time. Love getting my car serviced here! More
After driving from NM to Pensacola in a 2020 Ford Explorer and wanted to check everything out. The see was great from beginning to end! Attentive advisor and was done quickly! We will return for serv Explorer and wanted to check everything out. The see was great from beginning to end! Attentive advisor and was done quickly! We will return for service when needed. More
Always very excellent and professionalism displayed. Tim, the service agent was extremely proficient and mannerly The work was done expeditiously and with care. Tim, the service agent was extremely proficient and mannerly The work was done expeditiously and with care. More