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World Ford Pensacola
Pensacola, FL
1,380 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 27, 2024
Andreas was a great service representative today; he took the time to look up all my past service work to clarify items I’ve had done and what needs to be done when. I’ve done all my work at this Ford locati the time to look up all my past service work to clarify items I’ve had done and what needs to be done when. I’ve done all my work at this Ford location; he gave recommendations and listened to my concerns; all so I could take care of top priority items and save spark plugs closer to the 100,000 mile mark. Coolant, and oil change today and they replaced my headlight bulb all in 5hrs. Not bad at all. Called me a Lyft ride to and from home to retrieve my F150. Thank you. More
by Madisonaldrich14
Employees Worked With
Andreas
December 27, 2024
Misdiagnosed an issue which ultimately cost me more money. The service manager actually did help out a bit there and I appreciate that. Other issue is that it took forever to get my vehicle fixed and t money. The service manager actually did help out a bit there and I appreciate that. Other issue is that it took forever to get my vehicle fixed and the SA never actually updated me with ETAs. Finally just got the call that it was done. More
by wwhaley9684
Employees Worked With
Didn't memorize names.
December 27, 2024
Katie Ferrell is the best service advisor. Extremely knowledgeable and supremely competent. I wouldn't go anywhere else because of her. Extremely knowledgeable and supremely competent. I wouldn't go anywhere else because of her. More
by mattchiusano
Employees Worked With
Katie Ferrell
December 21, 2024
Service Writer was professional and communicated very well. However, It was a shocker to go in expexting to spend $140 and end up spending almost $600. But that's what dealerships do. And that's why I well. However, It was a shocker to go in expexting to spend $140 and end up spending almost $600. But that's what dealerships do. And that's why I hate dealership service and will be looking for an alternative service provider. Generally, I use dealership service the first 2-3 years after new purchase, then move to independent service providers. That time has come. Right after leaving, I did have to return immediately to get them to re calibrate the driver side window. Apparently when the battery was replaced, it affected the one touch raising and lowering of this window. Things like this should be checked to complete the service before customer check out. More
by Navarre
Employees Worked With
Alan Reynolds
