Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
World Chrysler Dodge Jeep RAM
Shrewsbury, NJ
2,012 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,012 reviews
August 30, 2016
Good news area dealerships - World Jeep set the bar low Purchase a 2015 Jeep Grand Cherokee Summit and expect the following: 1. Test drive and purchase with 21k miles and have it delivered two weeks late Purchase a 2015 Jeep Grand Cherokee Summit and expect the following: 1. Test drive and purchase with 21k miles and have it delivered two weeks later with 24k miles and be told that employees drive vehicles to make sure nothing is wrong with the vehicle. Note the 3k miles worth of test driving undetected failures listed below along with the heavy sarcasm in this statement regarding the explanation I received. 2. Only receive one key fob. Seriously? 3. Have no floor mats in the vehicle, complain and be told over the phone they would purchase WeatherTech mats to remedy, but actually pull used worn mats out of a different vehicle on the lot 4. Sun Roof didn’t work at all 5. Screen for sunroof didn’t work properly 6. Audio for CDs / DVDs didn’t work 7. 1 of 2 DVD screens dead 8. Flashlight that is equipped in truck not there 9. Be assured stains on leather seats will be cleaned and not have them cleaned at all (twice) 10. Pay for security etching which wasn’t pointed out until I called it out. Be told that you get a discount on your insurance. State you have X company and be told “they definitely give a discount” when come to find out they don’t 11. Have a tire with a slow leak 12. Pulls to the left at highway speed (unrelated to tire leak) 13. Trim peeling back from wheel well “fixed” with double sided 3m tape that is clearly visible and more so by the day because it is not holding 14. Told that front license plate bracket would be removed and wasn’t 15. Told dealership badge on tailgate would be removed and wasn’t 16. Have cigarette ashes along the driver side windows upon delivery when told that this was a non-smokers vehicle and no ashes or smell of smoke present when test driven 17. Have your registration take 2 months. Why so long? I’m told that there was a problem with the title that needed to be addressed first and “if you get a ticket we will pay for it” since temps expired after 1 month 18. Have 3/4ths of the above issues resolved over the course of a month, but be told that “At the end of the day this is a used vehicle. If we were going to fix everything that is wrong then we would essentially be selling a new vehicle and the price would have been a lot higher” Though I appreciate that there was some level of effort to make things right, almost all of these issues shouldn’t have been issues in the first place upon delivery of the vehicle. Certainly not after they picked it back up to address my above issues and then redelivered it. Actions didn’t come close to the promises that were made. During the sales pitch you are told how there is a 120 something point check that the vehicles go through for their pre-owned certification. Well might I suggest that you increase that checklist to about 140. The entire experience has been pretty terrible. Buying a one year old high end vehicle shouldn’t be a crapshoot. Corners were cut, upcharges slipped into the sale with false statements backing them up, and promises to address identified issues remaining unfulfilled were unfortunately all part of my buying experience. It feels like every opportunity was taken to attempt to pull the wool over my eyes and slip things by that I wouldn’t either notice or care enough to follow-up with. Speaking of which, though I was told probably a dozen times that things would be looked into and I would be contacted "shortly", those calls never came and I would have to follow-up myself. Maybe my expectations are unreasonable who knows. After all, as pointed out to me I did just purchase a used vehicle. More
by Ethan D
Employees Worked With
Brianna DiBella, Vanessa Obregon, Shane Henderson
August 29, 2016
Amazing Experience Paul helped us in every way possible. We were very happy with our experience and Paul did an amazing job as a salesman. Bill was very helpful and bene Paul helped us in every way possible. We were very happy with our experience and Paul did an amazing job as a salesman. Bill was very helpful and beneficial, as well. We couldn't be happier with everything. More
by NIKKILENTINI15
Verified CustomerEmployees Worked With
Bill Morgan, Gary Yudilevich, Paul Vidal
August 28, 2016
Great experience Kenny was a pleasure to deal with. We negotiated a deal for a new Grand Cherokee in a straightforward and easy process with no surprises or unexpected Kenny was a pleasure to deal with. We negotiated a deal for a new Grand Cherokee in a straightforward and easy process with no surprises or unexpected costs. Overall it was a terrific experience. More
by Pete24
Employees Worked With
Kenneth Cary
August 26, 2016
WOW! Best Service and best price. I purchased a RAM 2500 from Mike Fien with help from Bill who delivered the truck and Isaac who executed the paperwork. The staff at World was th I purchased a RAM 2500 from Mike Fien with help from Bill who delivered the truck and Isaac who executed the paperwork. The staff at World was the most knowledgeable and when we looked at the numbers they were the best deal by more than $4800 over three years. Either World is giving away trucks or every other dealer is trying to win the lottery with a single sale. My project manager (commercial purchase) went to three other dealerships before we went to World. Thanks again. More
by Anthony Shafer
Employees Worked With
Mike Fein
August 25, 2016
Oil change I have been to other local dealers and never had the honesty and integrity I experienced here. I will continue to bring my cars here for sevice. I have been to other local dealers and never had the honesty and integrity I experienced here. I will continue to bring my cars here for sevice. More
by EORTR7763
Employees Worked With
Not sure if his name at the desk but he was great and Jim kept my car nice and clean
August 25, 2016
Service My service experience was great. The staff is very warm and friendly. The entire process was done within a reasonable time. I would definitely recomm My service experience was great. The staff is very warm and friendly. The entire process was done within a reasonable time. I would definitely recommend the service department. More
by VPULLARO
Employees Worked With
Luis Zuluaga
August 23, 2016
Excellent service I am always made to feel my work is important to them and I am important to them The work is done on a timely bases and done right. My jeep is retu I am always made to feel my work is important to them and I am important to them The work is done on a timely bases and done right. My jeep is returned to me clean and ready to go. Never a problem and never any drama. More
by CASSERI918
Employees Worked With
Lou Zuluaga
August 23, 2016
Great Experience! We ordered a Dodge Ram pickup in the spring and at the end of the summer purchased our Wrangler at the end of the lease. No nonsense transactions! We We ordered a Dodge Ram pickup in the spring and at the end of the summer purchased our Wrangler at the end of the lease. No nonsense transactions! We will continue to buy/lease our vehicles from World Jeep!! More
by Lanie Suky
Employees Worked With
Isaac, Frantz Napoleon, Bill Morgan, Tyquan Alston
August 22, 2016
Excellent Experience I recently purchased a Jeep Wrangler Unlimited from Kevin Conroy. He was excellent to work with throughout the process. It's about time that you can w I recently purchased a Jeep Wrangler Unlimited from Kevin Conroy. He was excellent to work with throughout the process. It's about time that you can want a car dealership and it not be a miserable experience. Kevin was helpful, always had answers to the questions I had and had a no pressure approach to the entire process. Very good experience overall. More
by cdworkin918
Employees Worked With
Bill Morgan, Kristy Liberti, Kevin Conroy
August 22, 2016
mike superti was super on deal! mike was on the money in deal for 2013 Chrysler 300. made it simple,he delivered the car! can not say enough for him and staff. mike was on the money in deal for 2013 Chrysler 300. made it simple,he delivered the car! can not say enough for him and staff. thankyou George sakelaris More
by LSALLI2151
Employees Worked With
mike superti
