World Car Mazda Kia

salesman got me into the exact car and the exact price that I wanted and he even picked me at my home so I could test drive the car back to the dealership ......the windshield was replaced at my request w that I wanted and he even picked me at my home so I could test drive the car back to the dealership ......the windshield was replaced at my request with no charge to me....the internet lady Sharon Thomas was helpful when I advised her that I wanted to replace two tires and John in the service department provided me with options as far as prices when I purchased the tires and battery.......the service department waiting area is clean with an area for kids, TV and reading....I also noticed that the service associates kept the customers informed on the status of their vehicles........ overall great experience with NO pressure More

I was looking for a used vehicle to purchase online on Auto trader.com, when I came across the vehicle I was interested in the dealership was World Car on Fredericksburg rd. I stopped by after work, and t Auto trader.com, when I came across the vehicle I was interested in the dealership was World Car on Fredericksburg rd. I stopped by after work, and took a look at the vehicle went ahead and test drove it. I was interested in purchasing the vehicle. So they went ahead and did some paperwork to run my credit. I sat there for about 1.5 hours and they told me the banks were closed that they will get back to me tomorrow morning when they got some more responses back. So I left the dealership, the next day it was noon still no call or anything. So i ended up calling back myself. Then then told me " well the sales man dealing with that deal is off for the day!" I asked if anyone else could help, he said yes to give him a few hours and he would call me back with some responses. He then called back and said that they amount the bank approved for was less than the amount of loan I needed. I then asked him if had called the current back that was financing my car that I wanted to trade in? He said no. So i went ahead and went to the bank myself, I did get approved for the amount I needed they faxed over all paperwork to the dealer ship and all I had to do was go into the dealership and sign some paperwork and I would be good. When i got to the dealer I waited over 3 hours, customer service was horrible, the car was not even ready or washed. less that a quarter of gas. It was just the worst experience buying a vehicle ever!! I pretty much did the deal my self, they did not care to call me back or sell the car. The customer service showed no signs of wanting referrals from happy customers. I wouldn't refer anyone to go there. I also asked to speak to the sales manager which was Manny and he as well was saying that its not their fault they were doing 8 deals at once and that they were busy, he seemed frustrated to hear my concerns about how his sales team was handling their customers and showed no sign of ownership. Poor poor customer service. More

My first impression of this dealership was that they were willing to work with me to make a deal on the vehicle I wanted. I emailed them about the vehicle I liked, told them I was approved for a set amount, willing to work with me to make a deal on the vehicle I wanted. I emailed them about the vehicle I liked, told them I was approved for a set amount, and they stated they could sell me the vehicle I liked for that price out the door. I then called them after work to confirm the details of the vehicle and price. They again agreed to the deal, and told me to come in to finish everything. When I arrived at the dealership, I was shown the vehicle we discussed, test drove the vehicle, and agreed to buy. After waiting for them to submit the paperwork to my bank, they told me the vehicle doesn't meet my bank's loan to value amount, and that I would need to put money down, or apply directly through them. We agreed to try financing through them, but while we were waiting to hear about the decision, we noticed the paperwork they submitted to our bank showed an older vehicle with higher mileage that the vehicle we had discussed and test drove previously. When we asked them why it showed that, they said it must have been a mistake, but refused to resubmit the correct vehicle to my bank, just telling me it won’t work. After a little while, the finance manager came out to tell us they weren't going to honor the deal we were originally promised multiple times, because when he approved the price, he was only approving the older, higher mileage vehicle, even though that was a vehicle we never discussed. We wasted over 3 hours of our day looking at and discussing a vehicle the dealership had no intention of selling to us! More