World Car Mazda Kia

Ripped off by this dealership service department / Stay Away This dealership ripped me off and will not warranty their work. I took my vehicle to World Car Kia, 4220 Fredericksburg, San Antonio, TX (210-732- This dealership ripped me off and will not warranty their work. I took my vehicle to World Car Kia, 4220 Fredericksburg, San Antonio, TX (210-732-2222), 3 months ago and after two weeks of xxxx they finally replaced my compressor and another part. Now no cold air again. I go back to the dealership and they say the air conditioner discharge hose has a small hole in it and all of my Freon has leaked out. When I took it in before - I had a full charge of Freon and no hole in my hose. They will not warranty their work after admitting that their tech did disconnect the hose and he might have kinked it and it caused the hole but since it has been 3 months they will not warranty their work. I took it to another reputable auto repair shop and another KIA dealership in San Antonio and called several air conditioner shops and all of them told me to go back to dealership and demand they fix it. Everyone has stated with such a small hole (that you cannot see by the naked eye and you have to see it with the dye) that it could take 3 months for the Freon to leak out. They all stated if the tech did not disconnect the hose - then this would have not happened and everyone is shocked that they are not warranting their work. So I did go back and I talked to the service manager - Gilbert (and then called the general manager - Jeff). Both admitted that their tech did disconnect the hose and that he could have kinked it and put the hole in it. But since I did not come back for 3 months they will not honor it. I told them that everyone said with such a tiny hole that it would take 3 months for it to go out and I cannot help that he did not put a bigger hole in it and it all leak out faster so that I would know and I would have been back sooner. So I did not have a hole in the hose and I did have full Freon. The tech did disconnect the hose to put in the compressor. If he would have not touched the hose - I would not be sending this to you. It was their fault and now I am to pay $400 or $500 for a hose and Freon. I have told all my co-workers and many shops in town and they cannot believe it....that they admit their tech disconnected the hose and will not warranty it. Stay away from this dealership and KIA. More

Beware of their so called technicians! It is with a very heart that I write this review! I bought my Suzuki there in 2007 and I have been taking my car there for oil change. This year in Ap It is with a very heart that I write this review! I bought my Suzuki there in 2007 and I have been taking my car there for oil change. This year in April,I'm was told that my car had a leak. I took it in to be fixed. When it came out it started making a grinding noise. I took it back in. After few days they called me to let me know that it was the valves. They wanted my permission to fix it! I gave them permission! They called me to let me know that the car was ready! I went there and started the car I. From of one of the service agent. It was making more noise than when I had taken it in. After challenging him, he told me that the camshafts had to be changed.bthey were charging me around $2000 for the previous work which did not solve my problem and they wanted me to pay $1100 for the camshafts plus labor. After discussion, they agreed for me to pay for the parts only and that labor was going to be the one they charged me for installing the valves. I went ahead and bought my camshafts for $638.00 and took them to them. They installed them and they called me to pick up the car. I paid them the $1400 they wanted. After a week or two my car started making noise again! Being a priest, I asked one of of my parishioners to look at it. Guess what? Their so called factory certified technicians had put the tensioner backward! I called them to inform them of what they had done. They said that their technicians could not make a mistake like that ! They asked me to take the car in. I told them that I did not trust them anymore. My parishioner tried to order the part but it was dealership only! So I had to go back there and they refuse to admit that they had made a mistake! Gilbert, the service manager said that he stood by his factory certified technicians! I told him that even the best doctors make mistake! He could not admit that! So I tried to order the parts from. Them, they wanted me to pay $136.00. The internet had it for $87.00. So I decided to sever my relationship with them. From April to August, they got around $5,000.00 and never fixed my car. Guess what else? I had at least a dozen screws and clips missing from my car! I am very disappointed ! If you have to go for oil change, that's all right. If it is something more, beware of their so called technicians! They just guess what the problem is! Of cause they want to be making money out of you so it will be one thing after another! They will be the one destroying your car so that you can take it back there and pay more money! So beware!!! More

We'll Help No Matter What! My experience at this dealership has been fabulous since I first visited two years ago. I bought my first Kia there. In May 2015, my wife and I were My experience at this dealership has been fabulous since I first visited two years ago. I bought my first Kia there. In May 2015, my wife and I were watching the TV commercials for the new 2016 Sorento. While running errands one day, we stopped to take a closer look at them. That's when I met Chris Trevino. His attention to detail and disposition to help were par none! I decided then to trade my 2013 for a new one. Better yet, since then, I hear from him every so often to make sure all is good and offering to help with whatever we would need. It doesn't get better than that!!! More

Imelda Trevino Garcia's Review My experience at World Car Auto Group (Mazda) was more than pleasant. My decision to purchase was certainly impacted by General Manager, Gem Bartone' My experience at World Car Auto Group (Mazda) was more than pleasant. My decision to purchase was certainly impacted by General Manager, Gem Bartone's professionalism and willingness to help and salesman, Nick Hernandez's enthusiasm sincerity. I've been boasting to whoever will listen about the great deals and the great way one is treated at World Car Mazda. More

I received a very warm welcome from Billy Romo, he was very helpful and knowledgeable about the vehicles I was asking on. I purchased a used 2012 Kia Shortage with his help along with the financing crew. very helpful and knowledgeable about the vehicles I was asking on. I purchased a used 2012 Kia Shortage with his help along with the financing crew. I did recommend this dealership along with the sales person Billy to family and friends. Billy "THANK YOU"!! More

Visited their service department and spoke with Gilbert Pena about the service needed for my 2007 Mazda 6 with 87K. Gilbert was very helpful explained what services were needed and the cost. He kept me as Pena about the service needed for my 2007 Mazda 6 with 87K. Gilbert was very helpful explained what services were needed and the cost. He kept me as when my vehicle would be ready and it was delivered when promised. I've bought all my cars from World Car and have had all major services done by them and have felt that i've been dealt with fairly. More

I wish to say from the time we purchased our car and each and every visit my wife makes to World Car, she has been treated with professionalism. and every visit my wife makes to World Car, she has been treated with professionalism. More

Why I have given this rating is because this is my second time coming there and bought time I lost my on insurance on a car. The first time was in August I was buying a 2008 Nissan Sentra as the the deal as time coming there and bought time I lost my on insurance on a car. The first time was in August I was buying a 2008 Nissan Sentra as the the deal as going down with the finance and world car kia I notice the car had something wrong with it so I Took the car back I only had the car for 4 days then I talk to the manager he had service department to look at it and found out the Transmission was not work right, and a few other things wasn't working we when after the transmission first it still had warranty on the transmission so I drove it to the dealer to fix the transmission they took three days after I pick up the car the it was worst the wheel was trying to lock on me while I was driving the car it was dangerous to drive. The inspection sticker was going out in two days. I said I will wait until you all get car in like. Because they chose that car for me and that was a big mistake. The second reason I seen a car on the internet a Chevrolet Malibu 2009 blue vin #1GLZH57B59F18927 I call their and talk to the sale person and told her about the car when I got their the manager Jim just took over he did the deal with out the finance man he push the deal saying that he raising the price of the by 1,000 dollars but he still was going to sale it to me for the same price. He was pressuring me to get a warranty on the car 34.00 month for the warranty I said my bankruptcy only let me pay that much, he told me not to sorry about that he had me to get insurance and told me I couldn't get the car until the bank pay him he want his money first. So that next morning i call to see if the car still have warranty on and it did so I call Jim back and told him I didn't want the warranty he has a fix he said no the do not have warranty he said that the warranty is over at 60,000 miles the Malibu have 62,000 miles. But I talk to the dealer and the said the warranty is over at 100,000 miles. Then Jim told me I don't want to sale you this car with out warranty. It still more little things but I'm going to end this complaint with Jim sent the papers work to the finance company with the warranty on it after i told him to take it off. I lost auto insurance money 149.00 twice. And still no car. More

Our service experience with service manager Gilbert Pena Our service experience with service manager Gilbert Pena was excellent. > Gilbert made sure that all our instructions for service were followed and Our service experience with service manager Gilbert Pena was excellent. > Gilbert made sure that all our instructions for service were followed and > kept us informed as to the status of the service. The waiting area was > clean and provided us with coffee. I will continue to use World Car Auto Group for service on my 2008 Suzuki XL7. My daughter also brought her 2008 XL7 for service at this location and was very pleased. > > Sincerely, > David > More

We have had our Kia Spectra and Kia Forte in for service, and Richard Chavez has been most helpful in pointing out what needs attention each time we come in. Mostly this is for routine service, but if there and Richard Chavez has been most helpful in pointing out what needs attention each time we come in. Mostly this is for routine service, but if there ever is a special problem or concern, he is very helpful in aiding us to make the right decision regarding repairs, etc. World Car has always been able to solve our problems for us, and we believe the prices are fair. More