Woody's Automotive Group - Service Center

Patience and understanding !!!! My husband of 59 years died in Dec. so as with many widows, this was a new experience, and I decided to bring my vehicle to be serviced at the dealers My husband of 59 years died in Dec. so as with many widows, this was a new experience, and I decided to bring my vehicle to be serviced at the dealership where I had purchased van. I had told young man to call me if there was a problem I needed to know about.....then I didn't take my phone with me and this slowed the servicing process down. Also, I didn't tell him I had a coupon for service so he had to re-figure the statement. No complaints or mean looks. So appreciated his attitude and professionalism. I will be back in Aug. Thank you, again, for the secure feeling I had when I drove away from Woody's that day after a complete service . More

awesome customer service! thanks to Woody's service group they were able to fix my truck in a short amount of time, they dropped me off at my work and picked me up when i got o thanks to Woody's service group they were able to fix my truck in a short amount of time, they dropped me off at my work and picked me up when i got off. they are super great!!! More

Truck brakes I visited Woodys Service 4/27/18. I took it in because I thought my brakes needed replaced. I told Bob that I thought it was time for new brakes when I visited Woodys Service 4/27/18. I took it in because I thought my brakes needed replaced. I told Bob that I thought it was time for new brakes when I set up the appointment. Later that day I got a call from Deryck telling me that there was 3/4 or better pad left and that he would not want me to spend the money for new brakes if it wasn’t necessary. What great service if that would have been anywhere else they would have changed the brakes no matter what and sent me the bill. You ask me why would I go anywhere else with a courteous and conscientious staff like that. Thank you Deryck and Bob More

Tire repair I just wanted to thank Bob. On 5/3/18 I had a nail in my wife’s tire on her Jeep Grand Cherokee and dropped in on service department un announced. I r I just wanted to thank Bob. On 5/3/18 I had a nail in my wife’s tire on her Jeep Grand Cherokee and dropped in on service department un announced. I realize they were busy and could have put me off which I totally would understand. But instead Bob got me right in and got the tire fixed and I was on my way. With service like that why would you go anywhere else. Thanks Bob More

GREAT THE GUY IN PARTS DEPT I DON'T REMEMBER HIS NAME WENT OUT OF HIS WAY TO GET MY PART. VERY FRIENDLY. THANKS AGAIN FOR ALL YOUR HELP. THE GUY IN PARTS DEPT I DON'T REMEMBER HIS NAME WENT OUT OF HIS WAY TO GET MY PART. VERY FRIENDLY. THANKS AGAIN FOR ALL YOUR HELP. More

Valued Customers are Return customers Every time I get my Ram serviced at Woodys, Bob and Deryck make me feel like a valued customer and that they care about my vehicle and keeping it up t Every time I get my Ram serviced at Woodys, Bob and Deryck make me feel like a valued customer and that they care about my vehicle and keeping it up to date. This is why I will continue to return for all service needs. I don’t have to worry if my truck is in shape because they tell me before I leave and make sure we get everything done necessary. More

Regualr service Had an appointment for my van for regular routine service scheduled at 11:00 a.m. Service was prompt and done professionally. Appreciated the courte Had an appointment for my van for regular routine service scheduled at 11:00 a.m. Service was prompt and done professionally. Appreciated the courteous service and time provided by Bob and Deryck. More

Good service My Jeep recall was taken care of very efficiently. The service personnel were friendly and handled my request expeditiously. I was offered several My Jeep recall was taken care of very efficiently. The service personnel were friendly and handled my request expeditiously. I was offered several appointment dates and times, and they were able to schedule at my convenience. More

Above and Beyond - just wonderful You know when you buy a used car that there is a risk - you just don't know how well it was taken care of by the previous owner. So when we bought ou You know when you buy a used car that there is a risk - you just don't know how well it was taken care of by the previous owner. So when we bought our 2013 Hyundai Santa Fe Sport we understood that we were buying it "as is". Within just a couple months, we noticed an issue with the turbo.... the car had no power. We took it into the service center, where Bob Heldenbrand and Deryck Koenig were very helpful. However, we continued to have the issue. I'm not a mechanic by any means so I wont pretend to be able to describe all the issues, but I do want to express my gratitude to everyone at Woody's - especially Deryck. Going above and beyond by even taking it to a Hyundai dealer in KC to get the needed repairs completed! Deryck also was our advocate when dealing with the Hyundai dealership when they destroyed the engine so a new one had to be installed. Our family depends on this vehicle, so Deryck arranged for us to use a Jeep Compass while they were working on our Hyundai. I just can't express how wonderful Bob and Deryck are to work with. I hope Woody's knows that these two men are great assets to the company! This is the second vehicle we purchased from Woody's and I would definitely, without hesitation, recommend them. More

Amazing Service! Deryck and Bob were great at answering all of my questions. They had the part I needed on hand and had my Jeep ready to go quickly. I appreciate that Deryck and Bob were great at answering all of my questions. They had the part I needed on hand and had my Jeep ready to go quickly. I appreciate that quick service. More