Woody's Automotive Group - Service Center

I brought my Jeep in with a broken shifter. The shifter was loose and I first thought it was a linkage bushing between the shifter and the transmission box. I tried to replace the bushing But r The shifter was loose and I first thought it was a linkage bushing between the shifter and the transmission box. I tried to replace the bushing But realize the shifter was broken and knew I was in over my head at that point so I brought it in. I brought it in on a Friday with my parents everyone was very nice and welcoming. The next week when they started work on it I had gotten a call from Brandon the front desk. Brandon told me that the mechanics were unable to finish the job because there was more problems than I had led them to believe. I told him I know what is wrong with it and that there was nothing else is wrong with it. it just needs to be put together. Brandon said we can put it together but it won't work. I said that I need it to work. Brandon got upset. He ranted saying I was the one who dropped it off without letting them do diagnostics on it and expected it to be fixed. he sounded very angry with me on the phone and I was very surprised. When I dropped it off nobody said anything about having to do diagnostics so that is a service center problem, not mine. I had to be the adult in the conversation and ask Brandon to calm down. I told him "I did not come at you with this attitude I'm just trying to figure out what the issue is". He told me he does not know what the issue is because he does not know cars he just said the mechanics say they can't fix it. At this point I was realizing that there was a breakdown in communication between Brandon, his team, and myself. Brandon was giving up on both listening to me and relaying information. As a hail-Mary in this situation, I told Brandon to place me on hold and go ask them what specifically is wrong. he finally did. He came back to the phone telling me that the mechanics couldn't find the linkage bushing and so they couldn't finish the job. I told him to tell them to find the new linkage bushing that I had just installed on the old shifter box when I was trying to do the job myself. He eventually came back and told me that was indeed what they were looking for. That night they still couldn't finish the job because they could not get the shifter in sync with the cable that runs to the ignition switch. I was having that ignition issue issue as well when I was trying to do the job before realizing the shifter box was broken. I told them about this but I thought they could figure it out as they are the professionals. They were also in the middle of replacing the clock spring that was recalled. The next day the work was done and I picked up my car. Brandon told me that the mechanics found a small piece of plastic that was causing the issue with the ignition switch. I don't know if I believe that I think they were just covering for not realizing how difficult this job would be. I ended up having to pay extra in labor for them to finish the job. When I took my Jeep home I immediately saw that there were new lights on my dashboard I found out these lights were indicating that the clock spring was bad. I read online that this is very common when these clock springs are replaced the next day I told Brandon about the issue. He smugly told me to bring it i, but if it was an issue unrelated to the clock spring I would have to pay for diagnosis and labor. I told him that I'm sure it will be associated with the clock spring because I never had any of these lights on before this work was done. Brandon seemed to think that this would be my problem to pay for. I tried to tell him that this is a common issue encountered when replacing the clock springs on these jeeps from what I read online. Brandon, with a cocky tone, said "my guys went to school for this they know more than what you can find on the internet". Of course, Brandon had to call me back that day telling me that I was right and the mechanics need to replace the clock spring again. Also, it will be a few more days until a new clock spring is shipped to the service center. this whole ordeal caused me to have to ride my bike to work for that week. I wanted to write a Google review about this experience but eventually decided to just move on. But because I keep getting texts asking for reviews I decided I would leave one. Let me give some constructive criticism now: 1. The service center should not dismiss any information being offered by the client in an attempt to help fix the problem in fact there should be a top priority for the mechanics in the service center. 2. Brandon should not have lost his temper with me on the phone. I thought he was just having a bad day on that first day of work. But after additional interactions I realized that his character is simply smug and cocky. 3. If diagnostic time was needed, it should have been quoted to me when I dropped off the jeep. Furthermore, shouldn't have been hounded for "not allowing" diagnostic hours as I was never told about the possibility diagnostic hours in the first place. 4. There needs to be clearer communication between the front desk, the mechanics, and the clients. Brandon in his position as mediator between the mechanics and the public should not be able to hide behind the excuse of "I don't know anything about cars they just can't do it". I'm not blaming him for not being a mechanic, but I am blaming him for giving up on communicating to me what the specific issue was. Anyone else found in my position who is not persistent with Brandon in asking for information would have been hit with a larger bill for more time in the shop. 5. This is a professional service center for Jeeps. Commonly broken items such as linkage bushings should be in full supply there so that mechanics don't feel like they can give up on a job at the slightest inconvenience of a missing bushing. This is probably a problem for the supply department to address as well as an attitude adjustment needed for the mechanics. 6. I have only lived in Chillicothe for a year. While I was dealing with this issue, I talked to coworkers and friends in the Chillicothe area about it. Many of them said that Woody's has the reputation for treating people like this. Apparently, your reputation precedes you in this community. Had I known about it, I would have never taken my car to Woody's service center in Chillicothe. A lot of change is required to win back the trust of the locals. More

My visit was very pleasant thaw staff was very friendly and the service was great and the service was great More

Everything went pretty smoothly. But, I was charged for tire disposal, but I took them with me! But, I was charged for tire disposal, but I took them with me! More

Everytime I spoke to Brandon on the phone or in person, he has always been polite and courteous. That is important to me because I deal with a lot of rude people. If i have a question, he patiently answer he has always been polite and courteous. That is important to me because I deal with a lot of rude people. If i have a question, he patiently answered it. God led me to purchase a vehicle from Wow Woody. When it came time to get an oil change, Wal-Mart said they could not do the oil change and to take it back to where I got the car. So I took it back to Woody's. While there I visited with Brandon about the check engine light coming on. He later arranged to have it checked out. We learned that there was something in the immission system failing. We also found out that the plan I purchased when I got the car did not cover the cost to have it fixed. It was going to cost over $600.00. Brandon told me that Woody would take care of fixing the problem at no cost to me. Imagine my suprise. They did not have to do this. I praise God for Woody Automotive and the staff who work there. They demonstrate their mission that they do care for their customers, demonstrate integrity, work as a team to get the job done in a timely manner. I believe that they will not take advantage of me. I feel very comfortable bringing my car to Woody's and recommend them to anyone. More

Woodys does an excellent job! The guys offer helpful suggestions but aren't pushy. Prices are reasonable. The guys offer helpful suggestions but aren't pushy. Prices are reasonable. More

Always friendly, courteous, reliable service from a highly trained, professional staff. Brandon goes above and beyond to make the customer happy and informed. highly trained, professional staff. Brandon goes above and beyond to make the customer happy and informed. More

Great service and Dannyhandled everything in a timely manner. Thanks 👍 Danny! All my service order was completed in a good time. Will definitely return for my future auto needs. manner. Thanks 👍 Danny! All my service order was completed in a good time. Will definitely return for my future auto needs. More

Very friendly and outstanding shop work. Hopefully I have the same outstanding service while buying. Merry Christmas! Hopefully I have the same outstanding service while buying. Merry Christmas! More

Had an appt at 10 am didn’t get car in until 11 —took at least 2 others in before ( drive ups) least 2 others in before ( drive ups) More

Woody’s has great service and has always been super helpful. I highly recommended using them. helpful. I highly recommended using them. More