Woody Buick GMC of Naperville

Shaban was awesome yo work with he made the process easoand quick go see him easoand quick go see him More

Updated Review: Worst car purchase experience ever as a single female. Went on 3/21 to trade in my vehicle after getting an online quote and ended up being taken advantage of. During negotiation the pap single female. Went on 3/21 to trade in my vehicle after getting an online quote and ended up being taken advantage of. During negotiation the paper Dan showed me on paper was in fact the quoted/agreed upon price $63K I received online, however, it turns out the monthly rate was based on a higher purchase price of $64,568 ($1,568 more) plus items I specifically said during negotiation and signing that I did NOT want included (warranty $7,995 extra) and Xzilon ($2,995 extra) which is not confirmed if it was actually added in the vehicle although I was charged for it. Monday 3/23 - after going through the paperwork and calculating the numbers I realized the only reason my monthly amount is where it's at is because the sales team was quoting me a monthly rate based on a higher sale price that is $12,558 more than the price quoted and presented to me. Monday 3/23, I called/texted Dan Lorenz initially to discuss the trade in amount and then noticed the total finance amount did not add up to what he and I agreed upon (total of $12,558 more than expected). Tuesday 3/24, Sean in finance called me back, said he'd look at my file and get back to me Thurs/Fri. Thursday 03/26, Sean got back to me via email, sent me a warranty cancellation document and said he, Dan and the sales manager would be available to discuss the sales price Friday 04/03 from 2-8pm. After feeling taken advantage of by sales, who wants to wait another week to get this corrected, not me. I went to Woody’s in hopes Woody's making things right by correcting the sale/loan or swapping back my old vehicle. Went in to discuss a sales discrepancy and was treated like xxxx by sales manager, Will Cosenza. While voicing my concern, Will raised his voice at me and called me ignorant and said “if you’re going to be ignorant, I can be too” for not catching the discrepancy during signing. Reminding me, “you’re grown woman and should have done your due diligence and read thoroughly”. Making it abundantly clear to me that “a salesman’s job is to just sell you a vehicle, not to make sure everything you discussed was accurate”. Will proceeded to give me attitude while deflecting and throwing all the blame on me because according to him, I’m “ignorant” and should have done my “due diligence” to make sure everything was accurate. He also blamed Sean in Finance for the Xzilon charge, which is not on Sean. Excuse me for thinking Woody’s would have trustworthy staff! After Will confirmed he saw part of my discrepancy he changed his tone and said “I understand how things can be missed/misunderstood during signing and caught once the excitement goes down”. When I told him it’s still not correct, he raised his voice again in which I requested my paperwork back because I refuse to speak to someone who is going to talk down on me because I caught on to his scheme. I’d rather wait till I have more time on Friday 04/03 to get the situation resolved if it means I don’t have to speak to Will again. Earlier I had given Dan (my salesperson) some of my paperwork that I wanted back, when I asked Will for it, he said “I don’t have it, Dan does” with an attitude. When I asked where Dan was, he said “I don’t know where he’s at, I don’t keep tabs on him, you go look for him”. Ultimately, he paged Dan. When Dan walked in, Will told him I wanted my paperwork back, Dan said he gave it to him. Dan then proceeded to find my papers in a big box of papers to be recycled. Which leads me to believe Will never planned on talking to me or making things right. NEVER experienced anything like this. I’ve never had a salesman show me a breakdown of prices that includes the agreed upon sale price, meanwhile basing my monthly rate on an inflated/full price to make me think the monthly rate was based on agreed purchase price. Original Review: Dan was great to work with and made my buying experience at Woody’s enjoyable. More

This is our 3rd vehicle from Woody Buick. Gene Babb.is our go to man! He is such a pleasure to do business with. He treats you like family and always gets us the best deal possible. Gene Babb.is our go to man! He is such a pleasure to do business with. He treats you like family and always gets us the best deal possible. More

Daniel at Woody GMC made car buying in a stressful situation seamless. I reached out after hail damage to check prices and features of vehicles I was interested in ahead of time. Claudia helped get me situation seamless. I reached out after hail damage to check prices and features of vehicles I was interested in ahead of time. Claudia helped get me answers quickly and did not hassle me as I awaited insurance assessment & processing of my vehicle. Once I knew I for sure needed a vehicle, Daniel got me scheduled to drive the one I wanted for the next day. Had it washed and ready for us to look at even as we arrived early. Daniel's attention to detail, vehicle knowledge and honest personality as well as Woody's more-than-fair prices won us over immediately. There isn't a complaint I have about my experience. I am recommending Daniel @ Woody's to everyone I know. Thank you so much! More

Shaban Zejneli and Dell Kegley offered excellent service before and after my purchase. Both pleasant, attentive and extremely helpful throughout the whole process of obtaining my vehicle! I will highly r before and after my purchase. Both pleasant, attentive and extremely helpful throughout the whole process of obtaining my vehicle! I will highly recommend them both to my friends who might be interested in a vehicle. Sincerely, Maggie Stover More

With an extensive car search Gene and Woody’s were more helpful than an other dealership and sale man helpful than an other dealership and sale man More

Our experience with our sales person Daniel Vinhal and the entire dealership team. Was excellent. Negotiations went well. Professional, and efficient. Car was prepped and Daniel went over everything A the entire dealership team. Was excellent. Negotiations went well. Professional, and efficient. Car was prepped and Daniel went over everything Appreciated the atmosphere at the dealership. Would definitely recommend them for Buick Gmc vehicles. Look forward to working with service in the future. More

Anthony was very kind and helpful! As was Shaun. Everything went smoothly! I appreciate that the experience was pleasant. I will recommend Woody’s! As was Shaun. Everything went smoothly! I appreciate that the experience was pleasant. I will recommend Woody’s! More

Mary was wonderful! So knowledgeable and patient with all of my questions and concerns. The BEST car buying experience I have ever had!!! So knowledgeable and patient with all of my questions and concerns. The BEST car buying experience I have ever had!!! More

Most amazing sales experience I have ever had in a dealership. I know who I will be coming back to buy my vehicles from along with who will be my first recommendation! dealership. I know who I will be coming back to buy my vehicles from along with who will be my first recommendation! More