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Woody Buick GMC of Naperville
Naperville, IL
465 Reviews
Woody Buick GMC is a family-owned and operated dealership group that currently has two locations in Naperville and Gurnee, Illinois. We have been serving the Chicagoland area since 1998, and we are proud to be one of the largest Buick and GMC dealerships in the state.
Woody Buick GMC is a leading provider of new and used Buick and GMC vehicles. We also offer a full range of services, including sales, financing, leasing, parts, and service. Our team of experienced professionals is dedicated to providing our customers with the best possible experience.
We are committed to providing our customers with the best possible value. That's why we offer a wide selection of new and used vehicles at competitive prices. We also offer a variety of financing options to fit your budget.
In addition to our commitment to value, we are also committed to providing our customers with the best possible service. Our team of experienced professionals is dedicated to helping you find the right vehicle and providing you with the best possible service.
We invite you to visit either of our dealerships to experience the Woody Buick GMC difference. We're confident that you'll be glad you did.
Our Values
At Woody Buick GMC, we believe in the following values:
• Excellence: We strive to provide our customers with the best possible experience, from the moment they walk into our showroom to the moment they drive away in their new vehicle.
• Integrity: We believe in doing the right thing, even when it's not the easy thing. We are honest and transparent in all of our dealings with our customers.
• Service: We are committed to providing our customers with the best possible service. We are always available to answer your questions and help you find the right vehicle for your needs.
• Community: We are proud to be a part of the Chicagoland community and are committed to giving back to the community.
We're here to help you make the best decision for your automotive needs. Contact us today to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 9:00 PM
Tuesday 6:30 AM - 9:00 PM
Wednesday 6:30 AM - 9:00 PM
Thursday 6:30 AM - 9:00 PM
Friday 6:30 AM - 9:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 9:00 PM
Tuesday 6:30 AM - 9:00 PM
Wednesday 6:30 AM - 9:00 PM
Thursday 6:30 AM - 9:00 PM
Friday 6:30 AM - 9:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 465 reviews
January 06, 2021
Woody gmc sold me a defective lease on yukon! Worst customer service. The effort by the mechanic was lazy rude and ineffective. They made me trouble shoot it for them and called me in to put gas in it customer service. The effort by the mechanic was lazy rude and ineffective. They made me trouble shoot it for them and called me in to put gas in it so their employee could drive it home and back all week. What a joke. No followup from sales or service More
by Richtamborski23
Employees Worked With
Jeff Kenner, Brian Galloway, Sevil Begoli, Bob Kuhn, Tom Bertic, George Stoll, Sergio Jimenez, Nick Hoxhalli, Jerry Iverson, Frank Hattrem
December 20, 2020
Had a great experience buying a used truck here; the price was very fair and salesman Brian Newcomb is first class--no high pressure sales tactics here. Buying a car can be very unpleasant at some deale price was very fair and salesman Brian Newcomb is first class--no high pressure sales tactics here. Buying a car can be very unpleasant at some dealerships, but not at Woody--give them a shot, and ask for Brian. More
by Cam
Employees Worked With
Brian Newcomb
November 03, 2020
Woody Buick GMC and Brian Newcomb (salesperson) are awesome. I'm a no nonsense car shopper and I made that clear when I walked in. Brian listened to me and never tried to switch gears with me. I fel awesome. I'm a no nonsense car shopper and I made that clear when I walked in. Brian listened to me and never tried to switch gears with me. I felt extremely comfortable through the entire buying process. They were honest and straightforward. They are very aggressive with pricing and I cannot recommend them more. I drove over an hour to check out the dealership and it was worth the trip. More
by Thomas K
Employees Worked With
Brian Newcomb
September 17, 2020
Salesman at Woody Buick - GMC, Phil was the best. He listened to what I wanted in my next vehicle all the way from the specs and the color that I wanted. Then he searched and found my perfect truck for listened to what I wanted in my next vehicle all the way from the specs and the color that I wanted. Then he searched and found my perfect truck for me. Phil then made the purchase of this vehicle go perfectly for me. Delivery of the truck was super easy he walked me through all the features and answered every question that I had asked him about this vehicle. Jeff in the service department has been great with me as well as Phil. Thank You Woody Buick - GMC, Ronald More
by Ronald D
Employees Worked With
Phil Parker
May 05, 2020
Great Dealership! I have been buying cars from this dealership since 1992. I just purchased my fourth car. Phil was fantastic! He kept me up to date when he was searchi I have been buying cars from this dealership since 1992. I just purchased my fourth car. Phil was fantastic! He kept me up to date when he was searching for a car for me. The service department is great! Jeff is usually there when I bring my car in to be serviced. He and the other service dept. people are always welcoming. I love that they have late service hours since I have needed to use it in the past. This is a great dealership! More
by Kimberly
Employees Worked With
Phil Parker
January 09, 2020
Great customer service! My wife and I recently bought a new GMC Acadia from Woody GMC and we were both thrilled with the service and quality of the dealership. Our salesman B My wife and I recently bought a new GMC Acadia from Woody GMC and we were both thrilled with the service and quality of the dealership. Our salesman Brian Newcomb helped us find exactly what we were looking for, and was extremely friendly and honest. I will continue to get my cars from there, never been let down! More
by rylo1983
Employees Worked With
Brian Newcomb
August 16, 2018
DO NOT trust the night crew at this location Let me first say our experience with our Saleman and the daytime service department crew has always been pleasant. We have purchased THREE cars from t Let me first say our experience with our Saleman and the daytime service department crew has always been pleasant. We have purchased THREE cars from this dealership and for the most part have been very happy. Unfortunately , the night crew at within the Service Department steals the thunder of what I do believe is a great dealership. Every time we have had to bring our car in during the night shift we have experienced a problem and were treated HORRIBLY! The night manager is anything but professional, they never call that evening with an update, they never finish their paperwork so when you call in the next day the girl/woman has to go looking for the paperwork and call you back with an update. There is so much I want to share, but I will leave you with this...DO NOT TAKE YOUR CAR THERE AFTER 3:00PM! Again, we have NEVER had issues with the day time crew and the work they have done. The Night Crew and the Night Manager are not professional AT ALL! More
by Joyful2018
Employees Worked With
Jeff (Night Manager), Pete (Service Writer)
December 13, 2017
CUSTOMER BEWARE You cannot trust any services from Woody Buick, A simple oil change resulted in my front light connector being cutout and the bulb removed. Service s You cannot trust any services from Woody Buick, A simple oil change resulted in my front light connector being cutout and the bulb removed. Service said I have a front light and flasher bulbs that were out. Luckily I refused the repair and took it to my mechanic that has worked on my cars for over 15 yrs. My mechanic immediately called to let me know that the light connector was "cutout" and the front light was not there. I guess Woody thought I would have them do the repair. They wanted to charge me $144 just for the 2 bulbs, not even mentioning the connector they cut out. That would have gotten them another charge to illegally add to the bill. If Woody is cutting out parts to increase simple oil change charges what are they doing to people who have major repairs. There is no way you can know if they are purposely damaging parts or cutting them out to increase their charges. They cannot be trusted. Find another dealer. More
by Nancy F
Employees Worked With
not on list
December 04, 2017
Poor Customer Service Do not waste your time going to this dealership, spoke to Gene a sales associates at Woody Buick. It took a couple of days for a return phone call. I Do not waste your time going to this dealership, spoke to Gene a sales associates at Woody Buick. It took a couple of days for a return phone call. I stopped in on Saturday with the intention of purchasing the Buick Envision. As we walked in we were greeted right away but the minute we said we are here to see Gene Babb they all walked away. One guy said he would page him and we said thank you, after a half hour or so waiting we walked up to the front desk and we ask if they could page Gene again and we were told to ask someone on the Buick side because he only handled the GMC line. So I call Woody Buick on my cell to have Gene Page and we were standing there in the showroom and we did not here a page from the receptionist.The receptionist kept me on hold for more than five minutes and then hung up on me. So we just left and we took Ogden home and we passed By Bill Kay Buick and purchased the Buick Envision there. We were met with enthusiasm at Bill Kay Buick and great overall service from the staff. So Skip Woody and Go to Bill Kay Buick See Tyler Eubanks. Their Staff will not disappoint. More
by Surfer69
Employees Worked With
Gene Babb
November 16, 2017
Service Easy scheduling, work done as promised, nice people. Woody makes purchasing easy and he stands behind his vehicles with outstanding service. overal Easy scheduling, work done as promised, nice people. Woody makes purchasing easy and he stands behind his vehicles with outstanding service. overall an excellent experience. More
by mudduck, Phil
Employees Worked With
Gene, Woody, Aurelio Estrada
