Woody Buick GMC of Gurnee | Page 32

On July 24,2024 we went to see if we could get a vehicle don’t get me wrong Jarvis was helpful in showing me vehicles and what I wanted but when it came time to sit and talk about price at no point was I as don’t get me wrong Jarvis was helpful in showing me vehicles and what I wanted but when it came time to sit and talk about price at no point was I asked for my social security to run credit report but Jarvis said Jeremey his manager gave him form that had payment o formation which yet I was questioning he told me my monthly payments would be close to one thousand a month and that for my car they would give me what was owed so I wouldn’t have a negative equity but then with taxes and all car would be 54,000.00 when car was 43,000 and when I added up everything monthly payments for 84 months it was going to come out to 83,000.00 when I said no that ridiculous it’s like I’m paying for the truck and what owed on my car plus more I asked how did you come up with all these numbers no explanation was given but ok if you don’t want it we understand you come back when you are ready both I and my husband were going to get vehicles but with that kind of assistance there’s no way I am super upset because at no point Jeremey refused to explain to me and then when I called back and asked for a explanation Jeremy said look I will send you link through email and text fill out and let me see what I can do. I mean don’t you do that when your at the dealership and I’ve never had anyone say you have to put money down no you don’t I’ve gone to other dealerships and they dont make you put money down and Jarvis 5000 down will help your monthly payments go down extremely how does he know if they aren’t even running credit. Honestly this all seemed super weird and after wasting time there for nothing because they literally refused to help once we said no money was going to be put down attitudes changed with a snap of fingers. We were so looking forward to owning a gmc truck as we never owned any kind of gmc vehicle and with the experience we had I honestly think we will never own one WHAT A SHAME AND WHAT UNPROFESSIONAL PART ON BOTH JARVIS AND JEREMY PART FOR NOT PROPERLY TAKING CARE OF THERE CUSTOMERS More

What an amazing dealership! !! Respectful, professional, and will do anything to earn your business. Highly recommend this dealership for your next purchase. !! Respectful, professional, and will do anything to earn your business. Highly recommend this dealership for your next purchase. More

We purchased a used Ford Edge from Woody Buick GMC of Gurnee. We had a great experience. After researching and visiting multiple dealerships, we are happy we chose Woody! Mike was fair, honest, kind, and Gurnee. We had a great experience. After researching and visiting multiple dealerships, we are happy we chose Woody! Mike was fair, honest, kind, and not pushy. Carlos was also great with the finance. Overall, we couldn’t be happier and will plan to return. More

Sam is excellent at what he does! !! Sam told us he has been selling cars for 18 years and it definitely shows! He was so very kind, patient and understanding with my elderly mother. H !! Sam told us he has been selling cars for 18 years and it definitely shows! He was so very kind, patient and understanding with my elderly mother. He listened and was not pushy or overbearing as some dealership can be. He did not try to put her into something she did not want to buy. My mom got the car she wanted at an excellent price. The process was simple and Sam took the time to explain everything to my Mom & I with this newer age of technology in vehicles, since she has never driven one. I would recommend seeing Sam and purchasing a vehicle from this dealership! They treat you like a real customer and build that long term relationship, which is what it is all about! Thank you Sam for all of your kind words and efficiency during this car buying process for my Mom! : ) More

Very friendly staff and great service. Pricing is excellent. I wouldn't hesitate to come again. Pricing is excellent. I wouldn't hesitate to come again. More

Saw vehicle online. Went to dealer, was as shown on website. Sales rep Mike was very friendly and helpful. Great experience Went to dealer, was as shown on website. Sales rep Mike was very friendly and helpful. Great experience More

I needed to complete a lease buyout for my GMC Acadia before the end of June. I originally leased it from Zimbrick in Madison and they were not able to complete my lease buyout due to being affected by before the end of June. I originally leased it from Zimbrick in Madison and they were not able to complete my lease buyout due to being affected by the CDK cyberattack. They suggested I go to the Woody dealership in Gurnee to see if they could help get it completed. Jeremey Reeves and Carlos Bermudez jumped right in to help and were able to get the lease buyout completed. They both made the process very easy and painless. They both were very easy going, have a great sense of humor and wonderful to work with. If you need to purchase a car, I highly recommend working with Jeremy and Carlos! You will have a wonderful experience working with them. More

My dad and I visited Woody in May to purchase a Rav4 that we really liked. We had the pleasure of working with Mike Rancharan who made the transaction very smooth. Throughout the experience, I got to witness we really liked. We had the pleasure of working with Mike Rancharan who made the transaction very smooth. Throughout the experience, I got to witness the honesty and expertise of Mike. He is a very down to earth guy and isn't one of those pushy salespeople. He was very understanding of what my dad wanted and worked with us to close the deal. There was an issue with the battery of the car where it kept dying and draining, so he had the battery replaced after they tested it and saw that it was a defective battery. He basically presented all of the facts about the car which included any flaws, and we really appreciated his honesty. I would definitely recommend Mike to anyone, and I would love to work with him again in the future. Thanks Mike and team! More

Best car dealership in many years of purchasing cars. Nick was very informative and took care of any questions. We would come back for our next purchase. Nick was very informative and took care of any questions. We would come back for our next purchase. More

Great people to work with. Nick Smoot was patient and very helpful, answered all my questions. Would recommend! Nick Smoot was patient and very helpful, answered all my questions. Would recommend! More